Dear Kyle, thank you very much for your review! Warm wishes,

Dear Jeffery,Thank you for your kind words. It was a pleasure hosting you, and we truly appreciate your recommendation. Hope to welcome you back soon!

Thank you very much for your review!

Thank you kindly!

Thank you for your review! We'll be happy to host you again :)

Dear Guest, thank you for your review! We will be pleased to host you again! Cheers, James

Thank you very much! We are glad to hear such a feedback :)

Dear Guest, thank you very much for your review. My apologies for the delay with cleaning. We were fully booked during the holidays which caused the delay. Hope to see you again some time!

Dearv Mikhail Many thanks for your feedback. We are sorry about the issue with your luggage. We can usual assist with a luggage dropoff from 12.30, so you can go for a bite to eat or do some sightseeing ahead of your check-in at 3pm. We hope we will have the opportunity to host you again in the future, and next time you will certainly bewelcome to drop you bags off earlier! Best wishes James

Dear Guest, thank you for the review! We would be happy to see you as our guests again! Best wishes, James

Dear Ahmed Many thanks for taking the time to offer us a review. Even when, as in this case, the feedback is not positive, we are always eager to hear our guests' views. We are sorry to learn that you did not think our apartment provided a satisfactory level of luxury for your stay. We pride ourselves on trying to offer the maximum standards of comfort for our guests, so when we do not achieve this, we are keen to know where we went wrong. If you could let us know what specifically you felt was lacking and why you felt the apartment was 'rudimentary', we might get a better understanding of where we can improve. Once again, we're disappointed to here you felt things weren't up to scratch, so if you could give us some details on why you weren't satisfied, we would be most grateful. All the best James

Dear Jessica, thank you so much for your review. We are happy that you liked the apartment. Great news is, the AC has already been installed!:) Looking forward to hosting you again!

Thank you very much for staying with us and this wonderful review. We are pleased that you liked your stay and we would love to host you anytime again:)

Dear Imane, thank you for sharing your feedback! Come back anytime you are in the town! Best wishes, James

Dear Bo lian, thank you very much for staying with us and posting this review. We require that all our guests confirm the check in email instruction that we send after the booking is made. Only after the confirmation the code for the apartment is enabled. In your case, we received the required registration late in the evening on the check in date. Therefore the code for your apartment wasn't activated until the moment we received all the required details from you. As for the other things, we apologize for this inconvenience. We will look closer to all these details and make sure that your next stay with us is more enjoyable :)

Dear Sasha Mollison Thank you for the kind review. We're so glad to hear that you and your children enjoyed the apartment. We look forward to hosting you again whenever you're next in town! All the best James