Hotel a Brooks

“When we walked in the front door, the entry and lobby smelled so good - EVERY day. Our room and bathroom were very clean. AC was wonderful. Room was spacious. The bed and pillows are very comfortable. Christina at the front desk was always warm, friendly, cheerful and helpful- no matter the time of day. She is a HUGE plus to this location. Breakfast was exceptional for a "hotel breakfast." Suggestion: More lights are needed on the side of the room above the fridge/TV/dresser area. Too dark on...

“Clean rooms, friendly staff, and it was quiet. It is an older building, but it worked for what we needed it for.”

“There was no one at the desk when we were trying to check in. There was a line waiting and I called the number shown at the service desk and it just rang back at the desk. I finally called again and the clerk came in from outside. He never apologized for not being there and acted like we were an inconvenience. He was also speaking so softly that he had to keep repeating himself. I have stayed here in the past and never had a problem. I hope the guy was just having an off day.”

“Clean room, pleasant staff, pet friendly”

“Nice stay”

“Very nice and helpful staff. Family friendly and breakfast had many choices. Thx”

“The room was clean the beds were comfortable, the indoor pool is heated, the staff were friendly and helpful. I rented the ro for my daughter escaping a domestic situation and they kept her name private in case he called looking for her. It’s in a great location in downtown New Albany right across the river from Louisville. I highly recommend, will stay here again.”

“A very positive, welcoming staff. There was a pool table, Jenga and Connect Four for the child and adults available for use. The gym looked clean and the pool was inviting.”

“Breakfast was tasty. Room was clean. Staff was friendly.”

“Great amenities and wonderful staff”

“Love it”

“Friendly service, helpful loved the room and would stay again”

“Great place to stay, clean modern and good peel all around… Staff was friendly and helpful. Would stay again in a heartbeat.”

“It was nice we would stay again”

“Would have liked more food choices in the restaurant.”

“This property is close to the expressway hence easy access as well as some unavoidable road noise. Plenty of on-site free parking. Airport is short drive away. There's a pool and gym. Coffee is available at the lobby. Rooms with locker, fridge, but no coffee machine. Beds are with nice mattress and clean sheets. Breakfast is Continental. Has good amount of seating area in the lobby. Staff is OK, but didn't find that welcoming.”