Hotel vicino a Accademia di Polizia Pat Thomas Law Enforcement Academy - L'Avana

“Our room was disgusting. I usually never write reviews but my experience was so awful they need to be exposed. My key cards did not work even after taking them back twice, the room had no toilet paper. No towels, no sheets for the sofa bed. We went to get some and the towels had yellow stains and hair on them. They looked really old and worn out. There was inappropriate adult items left in the room, there was trash underneath the bed which we saw because we had to search all over for the remote...

“The room was a handicapped room and the beds were practically on the floor otherwise ok.”

“It is a very nice property. The restaurant and bar are pretty pricey. The breakfast was very good.”

“Ottima struttura: confortevole e pulita, in posizione funzionale. Personale gentile e disponibile, buona colazione. Consigliato!”

“The room was beautifully decorated and breakfast was delicious. House was very friendly and helpful.”

“The hotel was nice. We booked there twice. First time stay was great. The second stay we ran into an issue. Our door would not lock. The only way to lock it was to use the lock latch at the top of the door. So someone always had to stay in the room. We only needed the room for one night. I can’t imagine what someone would do if they had to stay multiple nights. We contacted front desk, and showed her. She couldn’t fix it. And didn’t move us to another room.”

“Room was dirty. Sheets and bedding were wet and stained. The room smelled of mold. The water smelled like eggs. Horrible stay will not recommend”

“Good”

“We received a warm welcome. The room and bathroom were very clean, and the bed was comfortable. The only downside was the continental breakfast, which was extremely disappointing, consisting only of packaged muffins and granola bars. On the other hand, the coffee was excellent”

“L’hotel è nuovo. Le camere sono spaziose e pulite. Abbiamo usato la lavanderia e tutto ha funzionato alla perfezione. La colazione eccellente: per la prima volta abbiamo trovato il bacon a colazione!!!!”

“the clesning lady grabbed my dirty towels without gloves. blegh. they dont wash the blanket daily, just the sheets. i had the blanet thrown on the ground because i wasnt using it... came back in the room and she had taken it straight off the ground and put it back on my sheets. blegh. during sheet change you have no sheets or bedding for over an hour because they dont have extra pairs, they just take and wash your same set. the room REEKED of stale pot smoke. worst stay ever.”

“The rooms had a smell like mold was not very clean”

“Depends on expectations of your family. But it's a no for my fam.”

“Good job, team ver good”

“Todo en buenas condiciones y buen trato de los empleados”

“Very friendly staff.”

“When I checked in it took almost 30 mins for the staff member to get me a room as he was unfamiliar with the system. When I finally got into my room it was full of bugs, dirty sheets and towels and the shower was full of scum and left over soap from a previous stay. The staff did provide me with a fresh set but attempted to charge me for me and I needed to explain I didnt even get to put my bags down to notice how dirty they were. During the stay I did not have hot water in my shower and the...

“The staff was helpful and breakfast was good.”