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Recensioni per Embassy Suites by Hilton Austin Arboretum

3.5 out of 5
Embassy Suites by Hilton Austin Arboretum
9505 Stonelake Boulevard, Austin, TX

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 411 su 1002 recensioni" "
Valutazione di 8 - Buono. 223 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 164 su 1002 recensioni" "
Valutazione di 4 - Scarso. 118 su 1002 recensioni" "
Valutazione di 2 - Terribile. 86 su 1002 recensioni" "

8,0/10

Pulizia

8,4/10

Personale e servizio

7,4/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

2/10 Terribile

Alice

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Shower non functional; telephone did not work; bathtub drain did not drain; only one towel and washcloth and since phone did not work we had to go to front desk to request a second; info we received said there was a shuttle to the airport but there was not; info we received said the restaurant was open Sunday and Monday night- it was not. We have stayed at dozens of Embassy Suites and this was, by far, the worst.
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Ding

Mi è piaciuto: Pulizia
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Heather, Austin

Non mi è piaciuto: Personale e servizio
When my husband and two boys went to check in, they were told that the elevators weren't working and offered a room on the 4th floor. We are still trying to negotiate a refund. Very unhappy.
Soggiorno di 1 notte ad aprile 2024

4/10 Scarso

Thomas, Dale

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The couch bed had wires stabbing my daughter n looked felt extremelt old n uncomfomfortable
Soggiorno di 1 notte a marzo 2024

8/10 Buono

Philip

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
They came through when we couldn't find anywhere else to stay. Very accommodating and nice.
Soggiorno di 5 notti ad aprile 2024

10/10 Eccellente

Katharine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was helpful
Soggiorno di 7 notti ad aprile 2024

10/10 Eccellente

Sarah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved our stay. Only bummer was that out of two elevators, one was broken so long elevator wait times. I wouldn’t step foot in the pool. Very cloudy and murky. Other than that, it was lovely and breakfast was delicious and you get two free drink coupons for their happy hour.
Soggiorno di 2 notti ad aprile 2024

4/10 Scarso

Sandra

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
It was a great location. There was a movie theatre close enough to walk to and also a Mexican restaurant next door that we could walk to. They also had a very nice breakfast area and plenty of seating. This used to be a very nice place to stay but it has fallen on hard times. Air conditioning was not available, the indoor pool was cold as ice and it looked dirty. Hot tub was very hot, and the suite we stayed in was old and some of the fixtures didn't work. The houskeeping staff spoke no English, and it was not easy communicating with them. The prices were high and since I booked this hotel on Expedia, I was told that I needed to contact Expedia to see if they would help me. I stayed during the Easter break to visit my grandchildren so I stayed because I didnt know if I could book another hotel. I stayed and paid for three nights.
Soggiorno di 3 notti a marzo 2024

2/10 Terribile

Danya

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was unbearable as we had no AC, sheets that didn’t fit the beds, 1 towel, and no Wi-Fi and 1 working elevator for the entire building. The location was perfect, and the little dog park area was great but boy this place is a disaster.
Soggiorno di 2 notti a marzo 2024

8/10 Buono

Megan

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Upon arrival, the night shift front desk attendant was very friendly. Breakfast had a great selection and the attendants were quick with service. The cocktail hour was a nice touch for 2 tired parents with 3 little ones. Simple, easy food selection even the kids could snack on. Also the front desk staff was helpful in pointing out attractions to do as a family. We were just at an embassy in Chicago and they were getting updates so I did ask the front desk about this and they will be getting renovated as well. I will never give a hotel a lower review on facilities unless unbearable and poor customer service. I will say I do hope they work on the pool maintenance. The pool was an ice bath. And I noticed a ceiling very dark and discolored (I don’t want to say mold because I am not an expert). We just started selecting embassy suited because of the additional perks for the kids but sadly the pool was not swim-able. We made the best of it and hung out in the hot tub. The access to an outdoor area was also great on a warm day. Location was great to get on the highway and not far from downtown. We thought this area would be a little more walkable but we had transportation so it wasn’t the end of the world.
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Farideh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

4/10 Scarso

Matthew

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property is in really rough shape. Stains all over the walls and carpet, didn’t look like it had been cleaned in a while, there was a dirty washcloth in the shower so I know that at least that hadn’t been clean. Pull out sofa was super uncomfortable and that was from kids that sleep on pull out sofas everywhere we go. Torn wallpaper, musty smell, constant shortage of towels, pool area was gross but at least they were using chlorine because it was burning our eyes even though we were outside of the pool watching the kids. Only one elevator worked so we took the stairs the whole time because it would take forever. And it was still $250/night. Breakfast was good though and the staff was super friendly.
Soggiorno di 2 notti a marzo 2024

2/10 Terribile

Dodie

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura

10/10 Eccellente

Reginald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Byrious

Soggiorno di 1 notte a marzo 2024

6/10 Soddisfacente

Liliana

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Breakfast was great. The property could use some serious maintenance to give it a more up to date feel (starting with the broken elevator). Very inconvenient that my room was not ready at the time of check-in, especially for a property with this brand’s standards.
Soggiorno di 2 notti a marzo 2024

2/10 Terribile

Misty

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
1 of the 2 elevators worked. Pool was filthy, layer of sludge on top of water. Hot tub had a layer of dirty foam on top. Shower had mold in cracks and corners and rust from top to bottom of shower edge.
Soggiorno di 1 notte a marzo 2024

4/10 Scarso

Peter, Surrey

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I enjoyed the free drink Happy Hour and the breakfast was pretty ok. The workers there seemed genuine and hard working. However, the hotel is run down and 1 star at best. One elevator was broken and the other was very slow. I took the stairs from the 5th floor many times. This place needs a serious renovation. The pool looked dirty. Does any audit the star ratings on Expedia? I'd be shocked if anyone could prove to me how this place earned its merit. It looks like the last time it was anywhere near mediocre was 1994. I will not stay at an Embassy Suites again because of this experience.
Soggiorno di 4 notti a marzo 2024

10/10 Eccellente

Janeth

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
upon entering the building you can feel the environment is relaxing with all the real plants placed throughout the hotel. gives a real zen feeling. Definitely would stay here again
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

James

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was convenient everything was close too eating areas and shopping!!
Soggiorno di 2 notti a marzo 2024

6/10 Soddisfacente

Marilyn

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a marzo 2024

2/10 Terribile

Mackenzie

Soggiorno di 2 notti a marzo 2024

2/10 Terribile

Majed

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was dirty cereals on the floor , two towels only , sofa bed was broken and when you sit on the sofa you sink , the furniture was so dirty . When you open Faucet water gushes from under the sink
Soggiorno di 1 notte a marzo 2024

4/10 Scarso

Rosemary

Non mi è piaciuto: Personale e servizio
We had an awful time here. We stayed two nights, 4 adults. They put us in a one room king suite even though we had booked a double. Contacted the property and they had no doubles available. They did offer us a one night refund which was okay but on our first night we were stuck next to some very loud young girls. They refused to turn off their music and they were up most of the night. Staffing didn’t do anything about it. Also with 4 adults, we only got 2 towels and one pillow in the pull out couch. I asked for more and they just took the same two towels and brought two more. Overall, the only good thing about this place was the breakfast.
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Yolanda

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent breakfast options! We enjoyed the happy hour also. Had a few drinks before leaving for a concert!! Front desk lady was very kind. I recommend staying at Embassy suites! We stayed in Dallas,and now Austin! Both met our expectations! You just can't beat made to order omelettes,hot cakes, sausage and other varieties of breakfast options! Very good!!
Soggiorno di 1 notte a febbraio 2024

8/10 Buono

Emmanuel

Soggiorno di 1 notte a febbraio 2024

4/10 Scarso

william

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Only 1 working elevator in a large hotel
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Yu

Soggiorno di 1 notte a febbraio 2024

2/10 Terribile

Nada

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Customer Service and cleanliness were terrible. Found bed bugs and no one cared when we complained. Very rude front desk lady. Very disappointed because I stayed at Embassy Suites By Hilton at different locations and they were very good, but this location was very bad. I hope the hotel management will be aware of who they will assign to help at the front desk.
Soggiorno di 1 notte a febbraio 2024

4/10 Scarso

Jamall

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Lobby area and curb appeal was nice. Learned facility was under construction upon check in. Only one working elevator. Also, air conditioning did not work in our room which made for an uncomfortable stay with two small children. Rubber stripping lined on bathroom floor to prevent water from running out of shower. Stripping was peeled and water was all over the bathroom floor. Room did not meet my family expectations for staying at Embassy Suites.
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Franchesska

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful facility, I enjoyed every moment of my stay!
Soggiorno di 1 notte a febbraio 2024

8/10 Buono

Lawrence

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Servizi
Our room was large and comfortable. It’s an older hotel but appeared clean. The breakfast was excellent. Unfortunately, half the elevator capacity was disabled in our area and we typically had waits of 5 minutes for elevator service.
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Michele

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love the indoor pool & hot tub. Would like to see the indoor pool a bit warmer in the winter. Great place to take the kids. Love happy hour & the breakfast.
Soggiorno di 1 notte a febbraio 2024

6/10 Soddisfacente

Jorge, Alamo

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Hotel needs upgrade on rooms and elevators too slow too slow. Only one working and it took me one time over 20 min just to go down to lobby.
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Iris

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Buen desayuno y servicio
Soggiorno di 2 notti a febbraio 2024

8/10 Buono

Mery

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything
Soggiorno di 2 notti a febbraio 2024

8/10 Buono

Jay

Viaggio con la famiglia
Mi è piaciuto: Servizi
Great made to order free breakfasts. Beautiful atrium. However the property needs much more maintenance and attention to detail. The door handle on the inside of the bathroom door in the pool area was broken and not repaired over five days. Plates were left on tables in the elevator area for days without being removed. One of the two elevators was out of service and had been so for some time. Getting up and down was very very slow. Desk personnel were frequently gone.
Soggiorno di 6 notti a febbraio 2024

8/10 Buono

Ashlee

Mi è piaciuto: Pulizia e personale e servizio
The staff is super friendly and informative. The facility is clean but need to be updated. Only one elevator was working but it is super slow and the hot tub wasn’t working either. I wish the bathroom was updated as well. However I thought it was a good deal, friendly staff and clean facilities.
Soggiorno di 1 notte a febbraio 2024

8/10 Buono

Nicholas

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Rooms were very clean and well kept. However broken elevator, nasty pool and hot tub was cold. Breakfast and happy hour was nice though.
Soggiorno di 3 notti a febbraio 2024

10/10 Eccellente

Lettia

Viaggio di gruppo
Jordan was so friendly when we arrived. He made us feel welcomed. The hotel was clean and smelled fresh. The breakfast was great. The only thing I can say negative about our stay was the elevator was very slow and there was only one working.
Soggiorno di 1 notte a febbraio 2024

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
No cold water in dated hotel
First room was musty and didn't seem clean. There was no cold water in the shower the following morning so it was challenging to take shower w/o burning my self. Ask for a new room which I didn't get until that evening staff seem to concern about the state of thing and didn't really bother to apologize even though I am guessing they new about the problems with the rrom.
Soggiorno di 3 notti a gennaio 2024

6/10 Soddisfacente

Jennifer

Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Katrina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura

6/10 Soddisfacente

Liza

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024

6/10 Soddisfacente

Cathleen

Non mi è piaciuto: Condizioni e dotazioni della struttura
This property has not been updated in a long time and is showing its age. The staff was friendly although they appeared understaffed often especially in the housekeeping department. That being said, the property is in a good location and there are a lot of food and activities available nearby.
Soggiorno di 3 notti a gennaio 2024

6/10 Soddisfacente

Suzanne, Georgetown

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Ordered Preferred snack package. It wasn’t in our room upon arrival. Front desk corrected this. Day 2 I had to call again for the snack tray. If I’m paying almost $80 for approx $15 retail value snacks, you best have it in my room and on time! Food options for dinner were just ok. Coffee could be stronger. Breakfast was pretty good. Room and lobby furnishings worn- needs updating. Registered for 3 guests- enough towels for 1 1/2 guests.
Soggiorno di 2 notti a gennaio 2024

6/10 Soddisfacente

Tommy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The shower did not have enough hot water either on Saturday night or Sunday morning. I texted the same lady that asked how things were going right after check in and told the front desk at check out. No response Breakfast was good though
Soggiorno di 1 notte a gennaio 2024

2/10 Terribile

Roger

Viaggio di gruppo
Non mi è piaciuto: Pulizia e comfort della camera
Our stay was terrible. I got stuck in the elevator. I cut my hand on a chair that was so old and had a nail sticking out of it. The room furniture was dirty. There was no hot water in the shower. I will never stay there again I did put in a request for the assistant general manager manager Christie to call me.
Soggiorno di 3 notti a gennaio 2024

6/10 Soddisfacente

Jennifer

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Hot tub not in working order, pool had visible floating debris, not a color that speaks to cleanliness. Trash left all over hotel from evening through next day and till checkout.
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Stephen

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a dicembre 2023