Lounge

Recensioni per Red Roof Inn Washington DC - Columbia/ Fort Meade

2 out of 5
Red Roof Inn Washington DC - Columbia/ Fort Meade
8000 Washington Boulevard, Jessup, MD

Recensioni

6,8
Valutazione di 10 - Eccellente. 271 su 1000 recensioni" "
Valutazione di 8 - Buono. 270 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 187 su 1000 recensioni" "
Valutazione di 4 - Scarso. 111 su 1000 recensioni" "
Valutazione di 2 - Terribile. 161 su 1000 recensioni" "

7,2/10

Pulizia

7,2/10

Personale e servizio

6,2/10

Servizi

7,0/10

Condizioni e dotazioni della struttura

6,2/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Martha

Soggiorno di 2 notti ad aprile 2024
Risposta di Sharma RediResponse Specialist, il giorno 12 mag 2024
Hello Martha, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN WASHINGTON DC - COLUMBIA FORT MEADE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Buono

Richard

Soggiorno di 1 notte ad aprile 2024
Risposta di Adraine Rediresponse Specialist, il giorno 11 mag 2024
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WASHINGTON DC - COLUMBIA FORT MEADE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 Scarso

Richard

Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Old shopping carts from Ollie's have littered the surrounding area
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Richard,We appreciate your feedback and apologize for any inconvenience caused. Kindly note that we will address this matter with the surrounding stores and work towards maintaining the cleanliness of our surroundings. Your input helps us improve our guests' experience.

2/10 Terribile

David

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
room smell like cigs and towels had hair on them
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 15 apr 2024
Hello David, We apologize for the inconvenience you experienced during your stay. We encourage guests to report any concerns directly to our management team for immediate resolution. Your feedback will assist us in maintaining our high standards of cleanliness.

2/10 Terribile

Philip

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was the worst experience ever. Condition of property was horrible. Shame on red roof and expedia to even list this place!!!!!
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Philip,We appreciate your feedback and regret to hear about your experience. We suggest reaching out to our management team directly to address your concerns further. Thank you for bringing this to our attention.

10/10 Eccellente

Kelvin Robinson

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a marzo 2024
Risposta di Dannielle Rediresponse Specialist, il giorno 19 mar 2024
Hello Kelvin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WASHINGTON DC - COLUMBIA/ FORT MEADE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 Soddisfacente

Paul, Berrien Springs

Viaggio di lavoro
Mi è piaciuto: Pulizia
Location is good. But too much noise from cars at night, at least on my side.
Soggiorno di 4 notti a marzo 2024
Risposta di Manager, il giorno 16 mar 2024
Hello Paul,We regret to hear about the disturbance you experienced during your stay. Our team strives to provide a comfortable environment for all guests. Should you have any future concerns, feel free to reach out to our management team directly for further assistance.

2/10 Terribile

Marilyn

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I don't like that they rent a room for a few hours and then don't change the blankets for an overnight guest. They are the same disgusting blankets and towels.
Soggiorno di 1 notte a marzo 2024
Risposta di Adraine Rediresponse Specialist, il giorno 4 mar 2024
Hello Marilyn,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WASHINGTON DC - COLUMBIA/ FORT MEADE and I appreciate your 1/5 score following your stay. I am sorry to read that there was a mishap the lead you to not receive clean blankets or towels. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Buono

Ronald

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a febbraio 2024
Risposta di LaTunde RediResponse Specialist, il giorno 20 feb 2024
Hello Ronald, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WASHINGTON DC - COLUMBIA/ FORT MEADE and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terribile

Jose

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Will not be back.
Soggiorno di 2 notti a gennaio 2024
Risposta di Chirell RediResponse Specialist, il giorno 29 gen 2024
Dear Jose,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Washington DC - Columbia/ Fort Meade. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 2/10 score. You indicated that you were unsatisfied with stay and will not be returning. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at any of our other Redroof properties.Sincerely,ChirellRediResponse Specialist

10/10 Eccellente

Faith

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was clean and quiet , staff was nice
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Faith,Thank you for your feedback! We're delighted to hear that you found our hotel clean and quiet, and that our staff provided excellent service. We strive to create a comfortable and peaceful environment for all our guests. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Eccellente

Anthony

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Loved it
Soggiorno di 3 notti a gennaio 2024
Risposta di Toni-Ann RediResponse Specialist, il giorno 14 gen 2024
Dear Anthony,Thank you for being a guest here at our Red Roof Inn Washington DC - Columbia/ Fort Meade. We are happy to see that you loved your stay with us. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

2/10 Terribile

Seong

Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relation Management, il giorno 12 gen 2024
Hi Seong,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terribile

Rita

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Black mold in shower Used a whole bottom of Cloroxide to clean
Water damage in ceiling
Vent never cleaned
Rust all over lamp and does not work
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Rita, We appreciate you choosing our hotel and we're sorry to hear that your experience fell short of your expectations. We encourage you to reach out to our hotel directly so that we can better understand and address any specific concerns you may have had during your stay. We strive for guest satisfaction and would love the opportunity to make it right.

2/10 Terribile

Francis, Middletown

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s a dump….should be cited for its uncleanliness and over charging for below standards.
Soggiorno di 3 notti a dicembre 2023
Risposta di Manager, il giorno 7 gen 2024
Hello Francis,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We take cleanliness and pricing seriously and will address your concerns with our team. We appreciate your input and value your opinion as it helps us improve our services.

2/10 Terribile

Diamond

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room smell like smoke and they couldn't change our room. Tv was broken , draws broken, not enough towels , no linen for bed ,
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 7 gen 2024
Hello Diamond,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay with us. We understand the importance of a comfortable and well-maintained room, and we have noted your feedback for future improvements. We encourage guests to reach out to our management team directly for any specific issues during their stay.

10/10 Eccellente

Darnell

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a dicembre 2023
Risposta di Manager, il giorno 7 gen 2024
Hello Darnell,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience. We hope to have the pleasure of welcoming you back in the future.

10/10 Eccellente

Skye

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 5 notti a dicembre 2023
Risposta di Manager, il giorno 7 gen 2024
Hello Skye,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience with us. If you have any additional feedback or if there's anything we can do to further enhance your future visits, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

2/10 Terribile

Richard

Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Oniel Rediresponse Specialist , il giorno 31 dic 2023
Hi Richard,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Washington DC - Columbia/ Fort Meade. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

4/10 Scarso

Krista

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Oniel Rediresponse Specialist, il giorno 30 dic 2023
Hi Krista,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the Red Roof Inn Washington DC - Columbia/ Fort Meade. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

6/10 Soddisfacente

Charnelle

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Pulizia
Soggiorno di 3 notti a dicembre 2023
Risposta di Guest Relation Management, il giorno 27 dic 2023
Hi Charnelle,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Was quiet most nights but was noisy a few nights especially weekends overall its chill just wish they had breakfast.
Soggiorno di 3 notti a dicembre 2023
Risposta di Chevanese RediResponse Specialist, il giorno 23 dic 2023
Dear Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Washington DC - Columbia/ Fort Meade. We value you as a our guest and welcome your 8/10 score. You mentioned that it was quiet most nights; however, we're sorry to hear about the inconvenience caused by the noise. Our team is dedicated to ensuring a comfortable stay for all guests, and we sincerely apologize for any disturbance you experienced. In regards to breakfast, it is not an offered amenity at our location. However, there are quite a few restaurants within walking distance of the property that you can enjoy. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Scarso

Deanna

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 19 dic 2023
Hi Deanna,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Eccellente

paulina N

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 12 dic 2023
Hi Paulina,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 Eccellente

Deanna

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Sincerely RediResponse Specialist, il giorno 17 dic 2023
Hello Deanna,The staff at the Red Roof Inn Washington DC - Columbia/ Fort Meade and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terribile

Teonnia

Soggiorno di 2 notti a novembre 2023
Risposta di Sharma RediResponse Specialist, il giorno 19 nov 2023
Hello Teonnia, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN WASHINGTON DC - COLUMBIA/ FORT MEADE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Terribile

matthew

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Relation Management, il giorno 14 nov 2023
Hi Matthew,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Scarso

matthew

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This location was very dirty and rodent infested. Bathroom had mold in it, and very unsanitary.
Soggiorno di 3 notti a novembre 2023
Risposta di Guest Relation Management, il giorno 8 nov 2023
Hi Matthew,Thank you for your feedback regarding your recent stay at our hotel. Providing a clean and comfortable environment is a top priority, and it's clear that we fell short in this regard. We take your comments seriously, and we will address these issues immediately with our housekeeping and maintenance teams to ensure such problems are rectified and do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terribile

James

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
My stay was a worst nightmare for the two days.
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 4 nov 2023
Hello James,We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will take it into consideration for future improvements. Should you have any further concerns, please contact our management team directly.

4/10 Scarso

Adrián

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The dresser was literally broken. The towels looked clean, but had a lot of the white cotton fluff that came out of them. Bullet proof glass at the reception office; not a good sign. You can hear everything through the main entrance door to the room. You can hear the sounds of racing car engines.
Soggiorno di 3 notti a ottobre 2023
Risposta di Guest Relation Management, il giorno 30 ott 2023
Hi Adrian,Thank you for your feedback regarding your recent stay at our hotel. The broken dresser, lint from the towels, bulletproof glass at the reception office, and the noise issues you mentioned are all concerns that should not have been part of your stay. We take these matters seriously, and we will take immediate action to address these issues to ensure that they do not occur again in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Eccellente

Benoit

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Relation Management, il giorno 26 ott 2023
Hi Benoit,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

2/10 Terribile

joseph

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Relation Management, il giorno 24 ott 2023
Hi Joseph,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terribile

April

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nothing but the price
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Relation Management, il giorno 23 ott 2023
Hi April,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Buono

Brittany

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 3 notti a ottobre 2023
Risposta di Manager, il giorno 22 ott 2023
Hello Brittany,Thank you for your positive feedback! We're glad you had a great experience with us. Looking forward to welcoming you back soon!

6/10 Soddisfacente

Viaggiatore verificato

Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Relation Management, il giorno 18 ott 2023
Hello Guest,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

2/10 Terribile

Dion

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The property is trash the trash cans are overflowing with trash on the floor beside them my room had holes in the wall from where a safe was taken from the wall and the room smelled like smoke once I turned the ac on. I informed the front desk clerk who said he had no other rooms for rent even though I saw a few that were unoccupied (I guess they required service) it was almost midnight so there were not a whole lot of options and I was only there for one reason so I was able to complete my missions but once I was done I definitely went home.
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Relation Management, il giorno 18 ott 2023
Hi Dion,Thank you for your feedback regarding your recent stay at our hotel. We will investigate the concerns you've raised, including the overflowing trash cans, room conditions, and the smell of smoke in the room. It is essential for us to address these issues promptly and ensure that they do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Scarso

Hasan

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Smell of the rooms are horrible. Despite non-smoking policy in the rooms, first room I got smelled cigarettes.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 14 ott 2023
Hello Hasan,I apologize for the inconvenience caused by the smell in your room. Our team will investigate and ensure that this issue is addressed promptly. Thank you for bringing this to our attention.

2/10 Terribile

TANYA

Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
This was the worst hotel selection mistake I have ever made! At check-in, the desk clerk was missing. I called out just in case the person was in the back, I called the hotel phone (no answer) and I ended up standing there for 15 minutes. It took the maids to come by the Front Desk and go in the back to find the desk clerk before I could check-in. The room I was assigned was clean, but the clothing rack was falling down, the TV remote was missing, and the telephone did not work. I went back to Front Desk and asked to be moved to another room; the clerk refused to move me, but he gave me a remote control. I went back to the room and the remote did not work. I went back to the Front Desk and the desk clerk gave me a second remote which did not work with the TV either. During my trips back and forth to the Front Desk, I started to notice a few unsavory characters going into rooms and decided I better just leave this place. Even though I was only there for less than an hour and my room was deficient, the clerk said he could not refund my money. I did not even fuss because my safety and well-being were worth so much more than the money I lost on the hotel room. Please do not make the same mistake I made -- DO NOT BOOK HERE!!!!
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Relation Management, il giorno 9 ott 2023
Hi Tanya,We appreciate your feedback and sharing with us your concerns. Rest assured that this will be shared and reviewed with management for improvements in our process and operations. It has been and will always be our goal to continue providing only the best for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Scarso

Good

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
!
Soggiorno di 3 notti a ottobre 2023
Risposta di Guest Relation Management, il giorno 9 ott 2023
Hi Good,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Buono

Jayeshkumar

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 4 notti a ottobre 2023
Risposta di Manager, il giorno 7 ott 2023
Hello Jayeshkumar,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Scarso

Paul

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio
Check -in was smooth and easy. The room was clean for the most part.The sheets were stained and the towels had dried toothpaste on them. There was a homeless couple who slept in the middle of the walkway next to my room. They would wait until 9:00 pm, then come to the second floor hall to stay the night and fight with each other until 10 am. I t was difficult to sleep with them screaming and banging the walls. The problems weren't just at night! It was very uncomfortable even leaving my room during the day , being as though they would hear my door open, and come up to me asking for money or if I had any extra food or cigarettes. I did make complaints at which they stated they were "un aware of the situation and they would look into it". Nothing was ever done about the problem for the length of my stay. Upon checking out one of the long-term residents had told me these people live in a tent behind the red roof inn and they frequent the area and that the saff just doesn't care they are there. Definitely not what I was expecting. Choose another place!
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 7 ott 2023
Hello Paul,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

4/10 Scarso

LaToi

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Guest Relation Management, il giorno 20 set 2023
Hi LaToi,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Soddisfacente

MOSES

Need some upgrades
Soggiorno di 1 notte a settembre 2023
Risposta di Olivia RediResponse Specialist, il giorno 15 set 2023
Hello Moses,Thank you for taking the time to write a review of your stay at the Red Roof Inn Washington DC - Columbia/ Fort Meade. Please accept our apologies for any issues you encountered during your visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guestsPlease know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist

6/10 Soddisfacente

Mr.Tr Carter

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
well... you get what you pay for. Did not understand why so many young men and women are just loitering around the property. Biden-nomics.
Soggiorno di 1 notte a settembre 2023
Risposta di Chirell Rediresponse Specialist, il giorno 12 set 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Washington DC - Columbia/ Fort Meade. We are sorry you had a less than satisfactory experience, prompting your 3/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding people loitering around the property. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

10/10 Eccellente

Ricardo

Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 3 ott 2023
Hello Ricardo,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 Eccellente

Monique

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Guest Relation Management, il giorno 12 set 2023
Hi Monique,Thank you so much for the fantastic 5-star rating! We truly appreciate your kind support and are thrilled to know that you had such an excellent experience during your stay with us. Your satisfaction is our ultimate goal, and your rating serves as a tremendous source of motivation for our team. We look forward to the pleasure of hosting you again in the future and providing you with another outstanding stay.

2/10 Terribile

kelly

Soggiorno di 1 notte a settembre 2023
Risposta di Guest Relation Management, il giorno 4 set 2023
Hi Kelly,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 Terribile

Tyrone

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti ad agosto 2023
Risposta di Carla Red Roof Management , il giorno 24 ago 2023
Hello Tyrone,Thank you for taking a moment to complete our survey. At the Red Roof Inn Washington DC - Columbia/ Fort Meade we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Buono

DONALD

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
nice stay
stay was very good, missing many amenities
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 19 ago 2023
Hello DONALD,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terribile

kofua

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Terrible service
No fridge
Soggiorno di 2 notti ad agosto 2023
Risposta di Guest Relation Management, il giorno 15 ago 2023
Hi Kofua,Thank you for bringing these matters to our attention. Providing excellent service and ensuring our guests have the necessary amenities are priorities for us, and we're disappointed that we did not meet your expectations in these aspects. We take your feedback seriously and will address these concerns with our team to ensure that our service is improved and that our accommodations are equipped with the necessary amenities. We hope you would consider giving us another chance to provide you with a more positive and improved experience in the future.