2/10 Terribile
Victor
19 ago 2025
Mi è piaciuto: Pulizia
The hotel is beautiful. The view is beautiful. Unfortunately, our check- in experience was not very friendly , little orientation was offered. Our information and passports were copied. We decided to go to the restaurant our first night at the hotel but we were turned away by staff because they had too many customers and had decided to close early. Our next night there, a staff member knocked at our room around 11pm requesting to verify if our room key was working. The next day Marta called our room requesting we go to reception. She asked us to provide our documents and passport again because the person who did our check in did not enter the information. It seems it was someone doing a training and had been working without supervision. We requested the name of the administrator and was told it was Pilar. She explained that they do not provide last names.She told us Pilar would speak with us but that never happened.
Victor
Soggiorno di 4 notti ad agosto 2025