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Recensioni per Anantara Iko Mauritius Resort & Villas

5 out of 5
Anantara Iko Mauritius Resort & Villas
Plaine Magnien, Blue Bay, Grand Port District

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 26 su 46 recensioni" "
Valutazione di 8 - Buono. 10 su 46 recensioni" "
Valutazione di 6 - Soddisfacente. 4 su 46 recensioni" "
Valutazione di 4 - Scarso. 3 su 46 recensioni" "
Valutazione di 2 - Terribile. 3 su 46 recensioni" "

8,8/10

Pulizia

8,2/10

Personale e servizio

9,0/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Antonio

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
thank you for upgrade and for shower room after check out. We spent an amazing week. Thanks to vidia jenna and laeticia @miniclub
Soggiorno di 7 notti a ottobre 2023
Risposta di Pascal , il giorno 7 nov 2023
Dear Antonio,We are delighted to hear that you had an amazing experience. Thank you for recognizing our team at the kid's club for their excellent service.If you ever plan to visit us again, we will be here to ensure you have another fantastic stay. Your satisfaction is our priority! Thank you for choosing Anantara Iko Mauritius!Warmest regards,Pascal BertrandGeneral Manager

6/10 Soddisfacente

Martin

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia e personale e servizio
It's a nice property with spacious rooms and modern facilities. Location by beach and close to airport is a plus. However, the experience is let down by some staff who just don't seem to bothered about their jobs, unfortunately. House keeping was poor with dusty rooms and towels not changed and even basic things like toilet paper not replenished. The bar area and main buffet areas are too small given the type of property this is. Finally, some F&B prices are astronomical. To put into context, a large draft beer is over GBP 11. That's more than you would pay at the Dorchester Hotel in Central London. This has the potential to be a great property but sadly let down by the above. More a 3 star standard at this point in time. There are plenty of better properties in Mauritius.
Soggiorno di 4 notti a marzo 2024
Risposta di Pascal, il giorno 5 apr 2024
Dear Martin,Thank you for taking the time to share your feedback with us. We appreciate your kind words.We sincerely apologize for any lapses in service you experienced during your stay. Rest assured, we take your comments seriously, and we will address them promptly with our team to ensure improvements are made.We value your patronage and hope to have the opportunity to welcome you back in the future for a much-improved experience.Warm regards,Pascal BertrandGeneral Manager

10/10 Eccellente

Tina

Soggiorno di 12 notti a febbraio 2024
Risposta di Pascal, il giorno 15 apr 2024
Dear Tina,Thank you for choosing Anantara Iko Mauritius Resort & Villas and taking time to sharing your perfect rating.We hope to welcome you back in the near future.Warmest regards,Pascal BertrandGeneral Manager

10/10 Eccellente

Cornelius

Mi è piaciuto: Servizi
Best in the city
Soggiorno di 3 notti a febbraio 2024
Risposta di Pascal, il giorno 23 feb 2024
Dear Cornelius,Thank you for choosing Anantara Iko Mauritius Resort & Villas and your perfect rating.We look forward to welcoming you back in the near future.Warmest Regards,Pascal BertrandGeneral Manager

8/10 Buono

Daniel

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Very nice hotell, BUT some things could be better
Very beautiful. Nice rooms with excellent beds. BUT. The staff has a work culture issue, often they dont look at you when they talk to you and they seldom smile, you are often left wondering if they dislike you when they leave after taking an order or similar. Some of them mumble very low so you cant hear. There are exceptions, the more senior staff are better in general. The small indian restaurant had the best staff. The second issue is the prices of food and wine. They are quite exaggerated, especially wine. A cheap 7 or 8 euro bottle of wine cost about 90-100 euro. Quite the markup... The dishes are pretty good but better food normally cost less at better restaurants. Still, excellent hotell but with a staff culture improvement it could be soo much better and the cost would be nothing.
Soggiorno di 2 notti a gennaio 2024
Risposta di Pascal , il giorno 30 gen 2024
Dear Daniel,Thank you for sharing your detailed feedback on your recent stay at Anantara Iko Mauritius Resort & Villas. We appreciate your positive remarks. However, we sincerely apologize for any discomfort caused by the staff's communication and demeanor. We take this feedback seriously and will address the work culture issue to ensure a more welcoming atmosphere. Regarding the pricing concerns, we regret any disappointment caused, and we will review our pricing strategy for a more competitive and reasonable approach. Your insights are invaluable in our commitment to continuous improvement. We hope to have the opportunity to welcome you back and provide an enhanced experience.Best regards,Pascal BertrandGeneral Manager

2/10 Terribile

Andrea

CORPORATION HAS MORE MONEY THAN CLIENT
The area was hit with CyClone, the area was devasted with property damage and flooding and they refused to grant a refund. The Airport was closed until further notice and they still would not provide refund. I am also disappointed that Hotels.com did not provide a client credit on my account knowing the reason was due to natural diseaster.
Soggiorno di 1 notte a gennaio 2024
Risposta di Pascal , il giorno 23 feb 2024
Dear Andrea,Thank you for your interest in Anantara Iko Mauritius.We request you to contact hotels.com.We hope to have the opportunity to welcome you in the future.Warmest regards,Pascal BertrandGeneral Manager

10/10 Eccellente

Richard

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice beach. Friendly staff.
Soggiorno di 7 notti a gennaio 2024
Risposta di Pascal, il giorno 30 gen 2024
Dear Richard,Thank you for taking the time to share your feedback about your recent stay at Anantara Iko Mauritius Resort & Villas.Your positive comments are greatly appreciated. We look forward to welcoming you back for another wonderful experience.Best regards,Pascla BertrandGeneral Manager

2/10 Terribile

Marcelo

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Péssima estadia, desrespeitosos, falso 5 estrelas
Chegamos no hotel Anantara no dia 7 de janeiro de 2024, nossa estadia anterior foi o Maradiva Villas Resort Spa, esperávamos viver no Anantara momentos tão especiais quanto na estadia anterior, mas as situações embaraçosas começaram ainda no checkin. Guardaram nossas malas e pediram para que aguardássemos em outra sala ao lado da recepção, então ficamos lá, chegaram outros hóspedes e estes foram servidos com toalhas refrescantes e um drink de boas vindas, notamos que tinha algo estranho, apesar de termos dificuldade para falar em inglês, entendemos o que havia sido dito, ninguém foi nos servir ou agilizar nosso checkin, somente depois, quando percebemos que algo estava errado e reclamamos apareceu alguém para nos ajudar, mas antes disso, a recepcionista nos afrontou dizendo que tínhamos falado que já estávamos sendo atendidos, colocação esta que não faz o menor sentido. Enfim conseguimos fazer o checkin e ir para o quarto, chegamos rapidamente, já estávamos com trajes de praia e fomos conhecer o hotel e aproveitar o dia, acabamos não prestando muita atenção no quarto, estranhamos no dia seguinte as roupas que usamos no jantar e ficaram fora da mala estavam muito úmidas, sabemos que normalmente há mais umidade em locais de praia, mas era algo além. Somente no segundo dia notamos que o problema não era a umidade normal e sim que havia mofo no teto do quarto e que o piso não ficava seco, além do mais, nunca parecia limpo, em um dos dias esqueceram de limpar nosso quarto, ent
Soggiorno di 5 notti a gennaio 2024
Risposta di Pascal, il giorno 18 gen 2024
Prezado Marcelo,Obrigado por compartilhar seus comentários detalhados sobre sua recente estadia no Anantara Iko Mauritius Resort & Villas. Pedimos sinceras desculpas pelos inconvenientes que você enfrentou durante seu tempo conosco e agradecemos por ter trazido essas preocupações à nossa atenção.Sua experiência não está alinhada com nossos padrões de serviço e abordaremos isso com nossa equipe de recepção para garantir que tais lapsos sejam corrigidos. Pedimos desculpas por qualquer desconforto causado pela umidade e mofo em seu quarto e tomamos medidas corretivas imediatas após sua partida.Valorizamos seus insights, pois eles nos ajudam a identificar áreas de melhoria e estamos comprometidos em oferecer uma estadia mais tranquila e agradável aos nossos hóspedes.Obrigado pela sua compreensão e por nos dar a oportunidade de melhorar.Esperamos recebê-lo de volta em um futuro próximo.Atenciosamente,Pascal BertrandDirector GeralCaros leitores, Observem que a ocorrência de condensação nas paredes é resultado de deixar as portas abertas durante o funcionamento do ar condicionado. Solicitamos gentilmente aos nossos hóspedes que evitem problemas relacionados à umidade, mantendo as portas dos quartos fechadas. Sua cooperação neste assunto é muito apreciada.

4/10 Scarso

Parampreet Singh

Soggiorno di 6 notti a dicembre 2023
Risposta di Pascal, il giorno 3 gen 2024
Dear Mr. Singh,Thank you for choosing Anantara Iko Mauritius and sharing your feedback.Please accept our apologies for any inconveniences you had encountered.We look forward to welcoming you back for another exceptional stay, and please feel free to reach out if there is anything specific you would like to share or if we can assist you further.Warmest regards,Pascal BertrandGeneral Manager

10/10 Eccellente

Silvana Borislavova

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My husband and I stayed at Anantara for a week earlier this month. The hotel is amazing and has a lot of facilities. There are a lot of activities in the hotel free of charge- e.g. archery, snorkeling, etc. The beach is great with crystal clear water and enough sunbeds for all the tourists. Everything is clean and very well maintained. The staff in Anantara is super friendly and helpful. Special thanks to Zahra for making our anniversary so memorable and to the two guys at the snorkeling (Fernando and Ariano) explaining all the things we see at the trip. It was definitely a memorable trip for us and one of the best hotels we ever stayed. Thank you!
Soggiorno di 7 notti a novembre 2023
Risposta di Pascal, il giorno 3 gen 2024
Dear Silvana,Thank you for taking the time to share your wonderful experience at Anantara Iko Mauritius Resort & Villas. We are delighted to hear that you and your husband enjoyed your stay with us.We appreciate your kind words about our clean and well-maintained environment. We will surely pass on your appreciation to our team.Your positive feedback inspires and motivates our staff. We look forward to welcoming you back for more unforgettable moments at Anantara.Best regards,Pascal BertrandGeneral Manager

8/10 Buono

YONG

Soggiorno di 2 notti a dicembre 2023
Risposta di Pascal , il giorno 30 gen 2024
Dear Yong,Thank you for sharing your feedback on your stay at Anantara Iko and we appreciate your positive rating.We look forward to welcome you for another memorable experience.Best regards,Pascal BertrandGeneral Manager

6/10 Soddisfacente

Anand

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
I’m really surprised how this hotel qualifies as a 5 star. Everything about it was completely off. The food was pathetic, especially their Indian restaurant. The staff is not at all well trained. They do not value people’s time. Cleanliness is horrible, we returned with painful bed bug bites. The only people who were helpful and sweet were Nishta, Hema and Oceane.
Soggiorno di 4 notti a dicembre 2023
Risposta di Pascal , il giorno 29 dic 2023
Dear Anand,We sincerely apologize for the challenges you faced during your recent stay at Anantara Iko Mauritius Resort & Villas. Your feedback is crucial to us, and we deeply regret any inconveniences experienced.We assure you that thorough investigations and corrective actions are underway to rectify these issues promptly.We value your recognition of Nishta, Hema, and Oceane's positive contributions and will ensure they are commended for their service. Your comments don't align with our usual standards, and we are committed to enhancing our services.We sincerely hope for an opportunity to regain your trust in the future.Warm regards,Pascal BertrandGeneral Manager

6/10 Soddisfacente

Tilman

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 4 notti a dicembre 2023
Risposta di Pascal, il giorno 29 dic 2023
Dear Tilman,Thank you for choosing Anantara Iko Mauritius and sharing your feedback.If there's anything specific you would like us to address or if you have additional details to share, please feel free to reach out to us directly. We hope to welcome you back in the future for another wonderful experience.Warmest regards,Pascal BertrandGeneral Manager

10/10 Eccellente

Mildred

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel
Beautiful property with great amenities. The spa is fabulous. The service was excellent and except for dining staff at breakfast. They would asked you if want coffee and never return, had to keep asking for my coffee over and over. Overall excellent hotel. Needs another pool though.
Soggiorno di 4 notti a ottobre 2023
Risposta di Pascal, il giorno 30 ott 2023
Dear Mildred,Thank you for your feedback. We are delighted to hear that you had a great experience. We appreciate your kind words.We apologize for the inconvenience you experienced with the dining staff at breakfast, and we will address this issue to ensure a more attentive service in the future.Regarding the pool, we are happy to inform you that it is currently under construction, and we look forward to providing you with an additional pool for your future visits.We truly value your feedback, and we are committed to improving our services. We hope to welcome you back soon to our excellent hotel, and we will make sure your next stay is even more enjoyable.Thank you for choosing our resort.Warmest regards,Pascal BertrandGeneral Manager

10/10 Eccellente

Svenja Marie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 10 notti a settembre 2023
Risposta di Pascal, il giorno 16 ott 2023
Dear Svenja,Thank you for taking the time to provide feedback on your recent stay at Anantara Iko Mauritius Resort & Villas. We are delighted to see perfect ratings.Thank you for choosing Anantara Iko Mauritius Resort & Villas. We look forward to welcoming you back in the future. Warm regards, Pascal Bertrand General Manager

10/10 Eccellente

Nachattar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a settembre 2023
Risposta di Pascal, il giorno 16 ott 2023
Dear Nachattar,Thank you for taking the time to share your feedback about your recent stay at our resort. We are delighted to see your high rating and appreciation of your visit. Thank you for choosing Anantara Iko and we look forward to welcome you back in the future. Warm regards, Pascal Bertrand General Manager

10/10 Eccellente

Mustafa, Salt Lake City

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best service ever also I would like to mention that Iman was so helpful and welcoming me a lot which I appreciate that best hotel service in Mauritius I stayed.
Soggiorno di 2 notti ad agosto 2023
Risposta di Pascal, il giorno 1 set 2023
Dear Mustafa,Thank you for sharing your positive experience at Anantara Iko Mauritius Resort & Villas. We are delighted to hear that you had an amazing experience and that Imen made your stay special. Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another wonderful stay. Warmest regards, Pascal Bertrand General Manager

10/10 Eccellente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolutely loved this place! The staff and the resort were incredible!! 10/10 would recommend
Soggiorno di 4 notti ad agosto 2023
Risposta di Pascal, il giorno 25 ago 2023
Dear David,Thank you so much for your fantastic review! We are thrilled to hear that you absolutely loved your stay at our resort.Your recommendation means the world to us, and we truly appreciate your kind words. It is our goal to provide all our guests with exceptional experiences, and it is rewarding to know that we succeeded in making your stay memorable.If you ever find yourself planning another trip to our destination, we would be delighted to welcome you back for another wonderful stay. Warmest regards,Pascal Bertrand General Manager

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Un bon hôtel mais un personnel qui doit être mieux former en terme d’accueil et de courtoisie.
Soggiorno di 1 notte ad agosto 2023
Risposta di Pascal, il giorno 23 ago 2023
Cher Client,Nous vous remercions d'avoir pris le temps de partager votre avis sur votre récent séjour à l'Anantara Iko Mauritius Resort & Villas. Vos commentaires sont précieux pour nous car ils nous aident à améliorer continuellement nos services.Nous sommes heureux d'apprendre que vous avez trouvé notre hôtel agréable dans l'ensemble. Cependant, nous regrettons sincèrement d'apprendre que vous avez ressenti que notre personnel pourrait être mieux formé en termes d'accueil et de courtoisie. Assurez-vous que nous prenons vos commentaires très au sérieux, et nous allons certainement utiliser ces informations pour renforcer notre formation du personnel.Nous espérons que cela ne vous dissuadera pas de revenir à l'avenir, car nous aimerions avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience plus satisfaisante.Encore une fois, nous vous remercions pour votre avis et pour avoir choisi notre hôtel.Cordialement,Pascal BertrandDirecteur général

10/10 Eccellente

Neima

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome 👏
Soggiorno di 3 notti a marzo 2023
Risposta di Pascal , il giorno 31 mar 2023
Dear Neima, Thank you for the five star rating. We are happy that you we have exceeded your expectations. See you again soon! Kind regards, Pascal Bertrand General Manager

8/10 Buono

Annabelle

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The room, the ocean view and the beach are really great. The entire complex is new and very well maintained. However, there is room for improvement in the food (especially at dinner). At breakfast, there was a varied selection of international dishes. Dinner was always very similar due to the choice of starters. The main courses tasted ok, but not really special. What I found a bit unpleasant were the partly over-friendly and thus rather pushy staff. During dinner, we were sometimes asked while chewing our food whether the next course could be brought and whether the food was tasty. In addition, the plate should only be cleared after the guest agrees and has finished eating - and not while half of the butter is on the knife and the bread in the hand. Nevertheless, I can recommend the hotel for a short stay before leaving Mauritius, as it is also very close to the airport.
Soggiorno di 3 notti a febbraio 2023
Risposta di Pascal Bertrand , il giorno 13 feb 2023
Dear Annabelle, We thank you and take good note of your constructive comments as we strive for continuous improvements. We are pleased to share your observations with my team for corrective measures. Despite some hiccups, thank you for the ringing recommendation. We will always welcome the opportunity to be of service.Kind regards, Pascal Bertrand General Manager

10/10 Eccellente

Emma

Soggiorno di 5 notti a gennaio 2023
Risposta di Pascal , il giorno 8 feb 2023
Dear Emma, Thank you for giving us a perfect rating following your visit. We are truly delighted that we have exceeded your expectations. We can't wait to have you back. Kind regards, Pascal Bertrand General Manager

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Service à ameliorer
L'hôtel est récent, les chambres sont belles et très fonctionnelles, jolie baignoire et double vasque, lit confortable ; le gros problème pour nous était à la piscine : les clients se précipitent le matin pour déposer une serviette, une tong, un livre ou tout autre objet pour "réserver" leur transat, puis quitte la piscine, vont dans leur chambre, vont déjeuner... Du coup, si vous agissez de manière civilisée et bien élevée, vous n'aurez pas de transat à la piscine ; le personnel laisse faire, ce qui est très dommageable. La chambre était faite à la va-vite (il y a des boissons mais pas de verre, et d'autres petits oublis).
Soggiorno di 1 notte a gennaio 2023
Risposta di Pascal Bertrand , il giorno 12 gen 2023
Cher Anonymous, C’est un plaisir d’apprendre que vous avez aprécié votre séjour à Anantara Iko Mauritius, et je vous remercie grandement pour cet agréable commentaire. Au plaisir de vous accueillir à nouveau,Sincèrement, Pascal Bertrand General Manager

4/10 Scarso

Katie

Viaggio di gruppo
Don't make our mistake and book this property. Full of cabin crew who treat it like a backpackers hostel. Rooms run down, with stains/ripped bedding every single day. TV didn't work for 3-4 days. Phone in room didn't work and wasn't repaired even though we were promised 6 times. Furniture chipped, sticky and stained. Food was awful and half board/all inclusive was a massive waste of money. SeaFireSalt was incredibly small portions, however, generally nice food - although the menu doesn't change, and on HB/AI, you get a choice of 2-3 options... after a few days, you're bored of the same bland food! Horizon had ants crawling over tables and the croissants in the morning, whilst the dinners were rushed, with bad quality bland food. Nowhere enjoyable to go for evening drinks as the outdoor bar was always full of cabin crew, with no room for us actual guests. Pool area was nice to look at, but dirty - cigarette butts everywhere, dirty sunbeds & bird poo. Not relaxing as the cabin crew all bring down loud personal speakers, so you'll end up listening to 3 different music at the same time - not ideal for reading a book! Staff were generally ok, but when complaining about room issues, no one cared and appeared to find it amusing. The most unprofessional & ridiculous hotel I have ever been to, in addition to being the biggest waste of money I've spent. Anantara didn't bother responding - but they need to decide if they want to be a luxury hotel or a backpackershostel for cabincrew
Risposta di Pascal Bertrand , il giorno 30 dic 2022
Dear Katie, Thank you for sharing your review. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Our team have done the utmost to resolve the challenges while you were on property and ensure your stay with us will be comfortable. Our guests are valued and very important to us hence the entire team has worked very hard since your stay in September to improve drastically both in services and offerings which reflects in the latest online reviews from our guests. At Anantara, we are committed to providing wonderful memories for all our guests and I hope you will give us another opportunity to welcome you back and regain your trust. Kind regards, Pascal Bertrand General Manager

10/10 Eccellente

mirella

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful hotel with great landscape. Staff are friendly and professional, they do their best to make u feel comfortable. Food is good in all their restaurant. We had a tour by speed boat to different location including ile au cerf through the hotel with staff name Kamal, we enjoyed it so much just make sure to apply sunscreen as u will get sun burn. Location of the hotel is great on the beach but you definitely need a car to go all over the area as there is nothing near by u can do
Soggiorno di 3 notti a settembre 2022
Risposta di Pascal , il giorno 8 ott 2022
Dear mirella, Thank you for sharing your review. We are delighted that your stay with us has been memorable. Kamal will surely hear your compliments. We look forward to welcoming you again for another tropical adventure. Kind regards, Pascal Bertrand General Manager

2/10 Terribile

Kashif

Viaggio di coppia
Non mi è piaciuto: Personale e servizio
Slow check in Terrible food and worst waiter attitude at horizon restaurant - guests are just taken for granted at this place, never coming back
Soggiorno di 1 notte a settembre 2022
Risposta di Pascal , il giorno 21 set 2022
Dear Kashif, We are sorry to hear that you left the hotel disappointed. We value your comments and we have noted them down for our action. Details have been discussed with the management team to ensure we attain the exceptional service our guests are expecting from us. I understand we cannot turn back time and we will work hard to improve our product and services. We certainly hope we will have another chance to regain your trust. Kind regards, Pascal Bertrand General Manager

10/10 Eccellente

Cristian

Soggiorno di 2 notti a settembre 2022
Risposta di Pascal , il giorno 14 set 2022
Dear Christian, Thank you for your review. We are delighted that we have exceeded your expectations. A warm welcome always awaits you at Anantara Iko Mauritius! Kind regards, Pascal Bertrand General Manager

10/10 Eccellente

Tobias

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Personal top
Soggiorno di 3 notti a luglio 2022
Risposta di Pascal , il giorno 2 ago 2022
Dear Tobias, Thank you for your great feedback. We are happy to hear that we have exceeded your expectations. We can't wait to have you back. Kind regards, Pascal Bertrand General Manager

8/10 Buono

florian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Établissement corrects mais quelques points sont à revoir tel que le service de laverie ( vêtement blanc rendu jaunie ) cependant il ne m’ont pas fait payer la prestation , les abords de la plage / les chiens errant qui dorme sur votre terrasse ou s’amuse partout la nuit dans le complexe hôtelier . Je tiens tout particulièrement à félicité le professionnalisme du staf qui a pu rendre mon séjour agréable et tout particulièrement à Kavish qui a su organiser et répondre à tout mes attentes durant mes deux semaine à l’anantara et aussi je remercie YOGESH un grand merci car il a des doigt de fée si vous devez passez par le spa n’hésitez surtout pas à le solliciter.
Soggiorno di 12 notti a maggio 2022
Risposta di Pascal , il giorno 17 giu 2022
Dear florian, Thank you for sharing your feedback and highlighting the areas that exceeded your expectations despite some hiccups. While we wish you had a hassle free experience; we will take your comments on an important note to handle and use to improve our services. Yogesh and Kavish will surely hear your compliments. We look forward to welcoming you again. Kind regards, Pascal Bertrand General Manager

10/10 Eccellente

Salma-Léna

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 6 notti a maggio 2022

8/10 Buono

Tour

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Food diversity not to much
Soggiorno di 4 notti a maggio 2022
Risposta di Pascal , il giorno 13 giu 2022
Dear Tour, Thank you for sharing your review. Know that we will take good note of your feedback as we continuously work on further improvements on both our services and facilities. We look forward to welcoming you again! Kind regards, Pascal Bertrand General Manager

10/10 Eccellente

Leif

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 7 notti a maggio 2022

10/10 Eccellente

Mary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Enjoyed my stay
Great place. Sometimes difficult to get pool towels. But that was a minor inconvenience. Would prefer menu ordering as opposed to a Buffet; so would recommend eating in the bar if you are the same.
Soggiorno di 12 notti ad aprile 2022
Risposta di Operational Excellence , il giorno 12 mag 2022
Dear Mary, Thank you for sharing your feedback following your stay with us. We are happy to hear that we have exceeded your expectations and we made you leave with an amazing story. We look forward to welcoming you back in the future. Kind regards, Pascal Bertrand General Manager

8/10 Buono

damien

Viaggio di gruppo
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Great in general
Accommodation is fine , buffet is pretty good, just was a little disappointed as phone didn’t work so impossible to reach reception, towels and wines were missing, they fixed it but I had to call from mobile phone. People are very nice and are here to satisfy your need , I appreciated it. SPA is not open entirely and it is not normal that it wasn’t specified before booking…
Soggiorno di 1 notte a gennaio 2022
Risposta di AMAU - Operational Excellence , il giorno 11 gen 2022
Dear Damien, Thank you for sharing your feedback. We are sorry to learn that you left the resort disappointed. We have noted various service gaps which you have mentioned and will certainly address those areas to ensure that service quality is delivered at all times. We hope we will have another chance to welcome you to the resort. Sincerely,

6/10 Soddisfacente

Marius Peder

Soggiorno di 2 notti a dicembre 2021
Risposta di AMAU - Operational Excellence , il giorno 7 gen 2022
Dear Marius, Thank you for sharing your feedback and rating. We will be looking forward to the next opportunity to welcome you again at the resort. Sincerely

10/10 Eccellente

Demerian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful property with daily classes to keep you entertained. The staff is helpful and super sweet. The only downside is that this property is kind of far from everything
Soggiorno di 5 notti a dicembre 2021
Risposta di AMAU - Operational Excellence , il giorno 3 gen 2022
Dear Demerian, It is gratifying to know that we have exceeded your expectations. We will definitely share your kind words with the team. Looking forward to welcoming you again at Anantara Iko Mauritius.

10/10 Eccellente

Warryn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti a dicembre 2021
Risposta di AMAU - Operational Excellence , il giorno 3 gen 2022
Dear Warryn, Thank you for staying at Anantara Iko Mauritius and for giving us a perfect a rating. We hope to see you again soon!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay
Very clean, great service.
Soggiorno di 1 notte a dicembre 2021
Risposta di AMAU - Operational Excellence , il giorno 3 gen 2022
Dear Anonymous, We sincerely thank you for the great feedback. Looking forward to seeing you again soon at Anantara Iko Mauritius. Regards,

10/10 Eccellente

Stephen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Anantara Iko Resort is absolutely stunning and the staff could not have been any better. Our stay was an exceptional experience.
Soggiorno di 4 notti a dicembre 2021
Risposta di AMAU - Operational Excellence , il giorno 3 gen 2022
Dear Stephen, Thank you for your great feedback. Our staffs are our great assets and will definitely share this good news with them. We look forward to welcoming you again soon. Regards,

10/10 Eccellente

Alexey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
One of the best hotels at Mauritius
Really nice place, good public beach right nearby. Good bar with tasty food (even better than restaurant at the property).
Soggiorno di 1 notte a novembre 2021
Risposta di AMAU - Operational Excellence , il giorno 3 gen 2022
Dear Alexey, Thank you for staying with us and for leaving us with an incredible feedback. Looking forward to welcoming you again at Anantara Iko Mauritius. Regards,

8/10 Buono

aart

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
face times in restaurants should be banned stry dogs should be kept out of the property
Soggiorno di 1 notte a novembre 2021
Risposta di AMAU - Operational Excellence , il giorno 3 gen 2022
Dear aart, It was a pleasure having you at Anantara Iko Mauritius. Thank you for your constructive comments which are important for us as we strive for continuous improvements. We look forward to your next visit. Regards,

10/10 Eccellente

Bharat

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Newly built property. Suffered soon after opening due to pandemic. Have good staff who cares and looks after guests like Merwyn, Magen. Treasure them. All services are not fully functional like Jacuzzi, Hammam
Soggiorno di 9 notti a ottobre 2021
Risposta di AMAU - Operational Excellence , il giorno 3 gen 2022
Dear Bharat, Thank you for sharing your great feedback. We are happy to hear that our team have exceeded your expectations. I will share your great comment to Merwyn and Magen. Looking forward to welcoming you again soon. Regards,

10/10 Eccellente

bulent

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2021
Risposta di Kevish, il giorno 16 ago 2021
Dear Bulent, Many thanks for the high marks you've left for us. It was out pleasure to host you here at Anantara Iko Mauritius and I hope welcome you again in the future. Kind regards, Kevish Beeharry Executive Assistant Manager