Introducing Otters Retreat, your picturesque retreat in the heart of Busselton, WA. This meticulously designed holiday rental accommodates up to 6 guests, making it an ideal choice for family getaways or small group gatherings.
The property features three bedrooms, each a sanctuary of comfort and relaxation. The first room, "Serenity", offers a queen bed exuding an air of luxury. The second room, the "Tranquil Chamber", houses a plush double bed, providing a cosy space for restful nights. Meanwhile, the "Dormitory Delight" is perfect for children or additional guests, offering two single beds.
A well-equipped kitchen awaits those who love to cook, complete with an oven, microwave, kettle, coffee maker, toaster, and fridge. It is generously stocked with all your pantry essentials for convenient cooking. For alfresco enthusiasts, there's a BBQ awaiting in the fully fenced backyard, setting the stage for an unforgettable outdoor feast under the Western Australian sun.
The property offers an array of entertainment options. With board games and a wide-screen television, your indoor evenings will be just as exciting as your daytime adventures. Busselton is famed for its scenic beauty and bustling local culture, and Otters Retreat is just moments away from the heart of it all.
Pamper yourself with the essential amenities provided during your stay. Linen, shampoo, conditioner, body wash, and a hairdryer are available for your convenience. A washing machine and an iron & board are also provided for longer stays. For guests traveling with infants, a travel cot and high chair are available.
Finally, Otters Retreat is not just about providing a home away from home. It's about providing a space where memories are made, laughter is shared, and the beauty of Busselton is embraced. Your unforgettable WA journey starts here at Otters Retreat.
The whole property
The whole property is yours to enjoy. We will not bother your but are available by phone/email for emergencies
In Busselton's calm turquoise bay you can take a 1.8-kilometre stroll or train ride over the Indian Ocean on the longest timber-piled jetty in the southern hemisphere. And below the waves, Australia's best artificial reef can be viewed by stepping into the Underwater Observatory or getting suited up for a diving tour.
Linen is included
Leavers Bookings are not Accepted
Highchairs and Portacots are available to hire for $25.00 each. Please contact Down South Holiday Homes a minimum of 7 days in advance to reserve.
Now, let's talk about keeping things cosy and friendly:
Be Good: Keep it legal and follow the house rules.
Guests Galore: There's a limit to how many folks can stay overnight. No new guests after 10pm, please.
Parking Patrol: Stick to two vehicles max where possible, and park 'em where they belong.
Neighborly Vibes: Let's keep the peace – no loud antics or disturbances.
Keep It Tidy: No camping on-site, and keep the garbage in check.
Let Us Know: If there's any issue, give us a heads-up ASAP.
Friendly Hosting: You're responsible for your guests, so make sure they're on their best behavior too.
* Booking Confirmation
By submitting a booking request for a property on our Website, you (referred to as “the guest”) agree to abide by these terms and conditions (referred to as “Terms”).
Upon submitting a booking request through one of our property managers will contact you within two working days to inform you of the confirmation or non-acceptance of the booking request.
The acceptance of a booking request is solely at the discretion of the Property Manager. If your booking request is not accepted, The Property Manager will promptly refund any charges for accommodation, service fees, and add-ons. However, please note that it may take up to 5 working days for the refunded amount to be credited back to your account by your credit card provider or bank.
* Booking Periods and Minimum Nights
For long weekends, a booking is typically for a duration of three nights, unless stated otherwise. However, if your booking includes the Easter period, a minimum stay of four nights is required.
During all other times, there is a minimum stay requirement of two consecutive nights, unless a specific property listing specifies a longer minimum stay. We may consider bookings for a shorter duration within 2 weeks of the holiday periods.
* Booking for the Number of Persons and Maximum Capacity
Bookings must adhere to the maximum number of people allowed as specified in the property listing, regardless of the available beds in the property. In the event that a booking request is not accepted due to the number of individuals in the group exceeding the maximum limit for the property and/or the specified time period, any funds collected from the prospective guest will be refunded, with the exception of the non-refundable service fee.
The booking is valid for the number of individuals and group configuration indicated in the booking request. Any changes to the booking must be communicated in writing to the property manager and require their approval to ensure the booking remains valid.
* Cancellations and Booking Changes
In the event of a cancellation or a request to reduce the number of nights before the start of your stay, any accommodation costs and service fee paid will be forfeited, and no refund will be issued.
If you cancel the booking after the final payment due date, you will still be responsible for the remaining balance of funds due for the reserved stay period.
If the property manager successfully re-books the cancelled or reduced nights, the applicable amount paid for the re-booked nights will be refunded, minus a 15% administration fee. The guest must contact the property manager no later than 21 days after the original start date of the cancelled or reduced booking to determine eligibility for a refund on the re-booked nights.
If you choose to depart prematurely during your booking, no refunds will be provided.
* Presence of the Booking Maker During the Stay
As the individual making the booking, you are required to be present and on-site at the property for the entire duration of the stay, unless written consent has been obtained from the property manager
* Rent and Damage Waiver
All guests have the option to utilise our deferred payment plan by paying a 20% deposit. The remaining balance of the booking cost will be charged to the credit card 30 days prior to the scheduled stay. The credit card used during the booking request will be used for any additional payments.
The rates for a Property are valid and applicable at the time of booking, regardless of any subsequent changes. Additional rates may be applicable under the special conditions of a specific property, which will be in addition to the nightly rental rate. Rate specials are only valid at the time of booking and must be applied during the booking process. Weekday specials apply to Sunday nights through Thursday nights.
A Damage Waiver will be included when making a booking, which provides protection for you and your group against damage to the property or its contents (excluding damage caused carelessly, recklessly, maliciously, or intentionally) up to a specified amount. Please refer to the detailed information provided during the booking process. Any damage exceeding the waiver amount will be charged to the credit card used for the booking.
* Key Collection and Property Access
Prior to your arrival, we will send you an email containing all the necessary arrival information. This email will include the access codes for the lockbox and the exact location of the lockbox on the property.
* Check In and Out Time
Check-in time is at 3:00 pm, and check-out time is at 10:00 am. These timings apply throughout the year.
Confirmation of early check-ins or late checkouts can only be provided on the day of arrival or departure, depending on the availability of the property due to other bookings.
If early check-in or late checkout is approved, an additional fee of 25% of the nightly rental rate will apply. For departures after 5:00 pm, a full night’s rental charge will be incurred.
Regarding cleaning and rubbish:
It is required that the property is left in a clean and tidy condition, identical to its initial state.
Failure to do so will result in charges for additional cleaning at the following rates (+GST):
a. Standard cleaning, washing, laundering: $55 per hour
b. Abnormal or unreasonable cleaning and odour removal: $110
c. Rubbish and recycling removal: $50 plus tip fees
If you have opted for the prepaid cleaning option, the number of hours included in the pre-paid cleaning will be based on your selection. Pre-paid cleaning fees are non-refundable. Any excessive or unreasonable cleaning and rubbish removal beyond the pre-paid amount will be charged as an additional fee, calculated based on the additional time required.
All costs associated with cleaning and rubbish removal will be deducted from the credit card used for the booking.
* Linen
The Property Manager offers a comprehensive linen service for your convenience. The linen package includes a bottom sheet, top sheet, pillow case(s), towel(s), tea towel(s), bathmat, and face cloth(s). Rest assured, the beds will be beautifully made up before your arrival, and the linen will be promptly collected after your departure. This linen service is extended to all adults and children included in your booking group.
* Additional Services and Charges
Please note the following additional charges and fees:
A service fee: The entire service fee will be included in the initial payment. It is calculated as a percentage of the total booking amount, excluding any extras or add-ons.
A fee of $25 will apply for each booking change requested.
In the event that your credit card is declined during the final payment processing, a fee of $12.50 will be charged.
