Good afternoon Samuel,The temperature in Calatayud during those days did not drop below 13ºC (56ºF) while during the day there were temperatures of 21ºC (69ºF).However, from the room, I had control of the heating, in addition to having blankets in the room.However, at the reception we assisted him on several occasions, and he was able to tell us that he was cold so we could teach him how to use the heating.The only thing we have noted is that he complained about the cold to a colleague and it was because he had left the window open.The colleague who attended to him closed it and explained how to turn on the heating.Same colleague who invited him to dinner.We are sorry for your bad experience, which would have been easily fixed if you had communicated your needs to us.Receive a cordial greeting