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Honestly everything was great once we got there but the service before? Was awful. AWFUL.
I wanted to add a guest to my reservation and I could not get in contact with them. I travel a lot and this was the worst customer service I’ve ever experienced.
I tried to reach out to the hotel 6 times. I called and they answered but once I said “Hello?”, They hung up on me immediately. I then got a friend who spoke Spanish and they continued the conversation. This happened 3 times and refused to...
“
Honestly everything was great once we got there but the service before? Was awful. AWFUL.
I wanted to add a guest to my reservation and I could not get in contact with them. I travel a lot and this was the worst customer service I’ve ever experienced.
I tried to reach out to the hotel 6 times. I called and they answered but once I said “Hello?”, They hung up on me immediately. I then got a friend who spoke Spanish and they continued the conversation. This happened 3 times and refused to...
Kayla