Gentile Marco, grazie mille per la sua recensione. Ci fa molto piacere leggere che il suo soggiorno presso il nostro hotel sia stato molto positivo e piacevole. Ci auguriamo di poterla riaccogliere presto. Grazie ancora per averci scelto!

Dear Amos, thank you for taking the time to review our hotel. We are disappointed to hear that you were not fully satisfied with your overall stay with us. Your feedback about the cleanliness in the room is noted. We take cleanliness very seriously and we are very sorry for not having meet your expetations. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again. We hope you will give us another opportunity to better serve you in the future.

Sehr geehrter Stefan, herzlichen Dank für Ihr super Feedback! Es freut uns sehr zu hören, dass Sie sich bei uns wohlgefühlt haben. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen.