Hotel vicino a Carmines Islands - Hayes

“Nice, comfortable”

“I rarely would give a five star review, this property was so beautiful, beautiful welcoming, and extremely clean. My husband and I enjoyed breakfast every day with a beautiful view of the water & the staff were so friendly and accommodating for all of our needs. A+ for the luxurious towels and amenities. I hope our travels bring us back.”

“I enjoyed my stay as always..No complaints..!!”

“Staff friendly. Breakfast very good although not included. Many amenities for kids next to Busch Gardens. Bed nice, however ceilings and carpet not clean and dilapidated. I had very limited options to cancel second day; would have been reimbursed very small amount;That was unacceptable. Probably more options if had booked through hotel. Did not see a phone number on Expedia to call directly.”

“Maybe a better choice out of the surrounding hotels but definitely didn't feel like it was as great as most of the reviewers have mentioned. The front lobby appears nice and the staff were very friendly. However, although they maybe had some renovations, rooms still felt a little outdated and small. The bathrooms were small and you could definitely see the wear and tear on the ceiling of the shower and the shower head was very low for a standard bathroom shower. But what I really had an issue...

“everything was great”

“This place was terrible. The room looked nothing like the photos. False advertising. The room smelled like cigarette smoke, the floor was filthy, the paint was peeling off the bathroom ceiling, the curtains were broken, and spiderwebs hanging from the ceiling. Then at 4am the people above started stomping around for 30mins straight. Never ever staying at this place again.”

“I think they can repave the parking lot and spruce up the outside along with the lobby. It doesn’t look to appealing.Need hospitality to throughly clean rooms. They left used towels in our room. Staff were friendly. The breakfast could be better and the elevators need work.”

“Our visit was a disaster and we left immediately. I would like a refund due to misleading site.”

“The staff allowed us to drop our luggage off before check-in so we could go off to do other things and that was nice. The mattress was fairly comfortable and the air conditioning worked fine. Otherwise it was an unpleasant experience. The room was dark and dingy. The furnishings were worn out…the easy chair had stained fabric, the bed sheet had a hole in it, and the handle on the folding door to the bath was missing. The TV produced a message stating that the streaming contract was expired so...

“What a great little gem! Highly recommend!”

“This was a very gross hotel. The smell in the halls was bad, and my room smelled so bad. I had to cancel my reservation and go somewhere else. I could’ve handled it, but it also was not well Maintain. There was paint on the carpet when you first come in, paint was peeling off the door. The remote control was held together with tape, and you had to physically hold the whole thing together to even use it. Just a disgusting place.”

“Overall my stay was OK. Upon arrival I was not able to check in on time because my room was not available due to hotel being reserved to capacity, which caused me to have a 1 hr delay in check in. The hotel receptionist (Urania)was somewhat pleasant however, made some remarks that my particular room wasn’t ready because I had to wait for a handicap room, I stated I did not book a handicap room. Then, she stated that since I booked via Expedia that, I have the cheapest room, so I had to wait for...

“Breakfast on weekend is very crowded specially serving within schedule time is difficult. Hardly place to seat and eat. Very little choices for veg. food.”

“Got bedbugs. Room smelled terrible. Big stains in the carpet”

“Thank you”

“The customer service was excellent. The individual went out of his way to get me a room on a bottom floor for a handicap person. He was incredibly helpful and very kind. The room was clean, including the hotel amenities very impressed. Thank you for the great da”

“We had a great stay! Comfy beds, very accommodating staff and great breakfast.”

“Our Vacation: From Horror Movie to Captain John Smith. After arriving at our first pre-paid hotel only to find it entirely closed for renovations, Expedia successfully passed us around to five different phone agents like a hot potato.They finally booked us a new room. We walked in, and I am convinced it was the set of a budget horror movie. The amenities included:A toilet featuring a literal biological hazard.A bathtub coated in hair and yellow mystery sludge.A fridge coated in unidentifiable...