Hotel vicino a Castlewood - Richmond

“Got to the hotel and was quickly greeted by staff to check in. Room was spacey and nicely cleaned and set up. My mom stays in hotels often and is picky and this was her favorite one to date! I plan to stay here for future trips due to our amazing experience with this hotel and its staff! ”

“We stayed one night. Our room was very clean and comfy. Breakfast had a nice selection. Would definitely recommend. ”

“Even though I made a reservation there was no room for me when I got there. The front desk was very rude, unhelpful and completely unapologetic. Very disappointing especially as I am a platinum Marriott member. ”

“Place is long term studio, was different than normal hotel. Place was adequate, clean. Other patrons were long terms tenants. Different but ok”

“Upset about all of it”

“Room was terrible! The furniture has cigarette burns and the cabinets had missing hardware. Smoke detector was hanging from the ceiling, there was also an outlet hanging out of the wall. Hairdryer had melted. The refrigerator had leaked and ruined my leftovers. And the last straw was when I was going to shower and it had grime all over it. I was going to try and at least stay one night. But the thought of them not properly cleaning the room worried I would be sleeping with bed bugs”

“Great location off 95”

“No breakfast ”

“Good ”

“No pool. Elevator made sounds and shaky at times. Patched up parts of the room from repairs. Breakfast ok, has been better at other holiday inn hotels.”

“Great hotel clean room ”

“Harry is absolutely wonderful, he greets you at the front desk.He's very nice. ”

“So so dirty! Left after 20 min. My daughter started itching after sitting on the bed. Mold in showers and ceiling all over the room. Will include pictures when I can. ”

“Room was not very clean. Place could use upgrades. They advertised breakfast but no such thing. Though it is not a big deal it is deceptively bad to do that. ”

“The steel door showed signs of forced entry. There was a round puncture several inches in diameter and more than an inch deep, as if from a police (hopefully) battering ram. The interior of the door frame had evidence of being knocked in, as well. The interior moulding of the door frame was screwed back together in several places. There was tons of activity at night, especially where the rear of the property backed up to a wooded area. Cars were coming and going after very short visits,...

“No security property ”

“Definitely needs updating. Staff is great, helpful but it’s very outdated. Many things including our room, paint peeling, discoloration. Bathroom looks horrible ”