Strutture Best Western a Central Oregon

“Elevator stopped working while five of us were in it. Tried to call staff to discuss issue and they refused to engage in conversation. Simply stated that help was going to come. In general staff were not prioritizing the customer experience at all. Especially During breakfast time. Overall, the hotel is nice and is clean, but the Customer service was very poor.”

“Staff was helpful when I needed a room close to a door as well as when I wanted to change rooms due to an annoying humming noise next door. It was a water heater apparently.”

“Clean quiet”