Valeria, Grazie Mille !

Dear Richard, thank you for your feedback we are we happy to read you particularly liked our location. Kind regards,

Dear Raymond, we are really thankfull for your nice review and we would be happy to welcome you back in the future. Kind regards,

Dear Madam Wunderlin,Thank you for your feedback and your honesty. We sincerely apologize for any inconvenience you experienced, as it was never our intention to cause any dissatisfaction. Regarding the payment process, we typically require full payment upon arrival. While you believed you had already paid a deposit, we had not received any such payment on our end. Subsequently, we reached out to Expedia and our booking manager to verify the status of the payment, confirming that no payment had been made. Hence, I took the liberty of sending you a polite message requesting your presence at the reception to settle the remaining balance. Please understand that our actions are in accordance with the directives of our management, and while I am personally accountable for my communication, our policies are designed to ensure the smooth operation of our establishment. Additionally, I want to clarify that our decision to minimize outstanding payments upon departure is driven by the need to manage large unpaid bills effectively. We regret any miscommunication or misunderstanding and would have been more than willing to address any concerns during your checkout process. We value your feedback and hope to have the opportunity to improve your experience in the future.Best regards.Elias - Hameau Faucigny

Dear Alyssa, we are delighted to read you enjoyed our services and we thank you for taking the time to leave your review. Kind regards,

Good morning William,Thanks for sharing your experience.We are very glad to read that you spent a lovely stay with us.Looking foward to welcoming you again,Kind regards,Hotel le Faucigny

Good morning Petri,Thanks for sharing your experience.We are very happty to read that you spent a lovely stay with us. Thank you for your kind feedbacks about our friendly helpful staff, our nice relaxing spa and the diversity of our delicious breakfast.Looking foward to welcoming you again,Kind regards,Hotel le Faucigny

Good morning Judy,Thanks for sharing your experience.We are very glad to read that you spent a lovely stay with and thank you very much for your kind feedback about our helpful front staff.Looking foward to welcoming you again,Kind regards,Hotel Faucigny