Resort a Cibao Occidentale

“The room was clean, but I didn't know about the was cleaned every day or the towels changed and when we called down stairs they explained that if we wanted the room cleaned every morning we had to pay extra for the cleaning and extra for the towels. I think that is something that should be explained at check it.”

“Unfortunately, our experience at this property was very disappointing. It appears that at one time it may have been a great resort, but now it seems to be in need of better management. An all-inclusive resort should strive to provide a pleasant and welcoming atmosphere for all guests. Most staff members seemed to follow a script and did not appear genuinely interested in providing friendly, personalized service. The hotel also needs to upgrade its beds and pillows, as they were not very...

““Me encantó todo, excelente servicio. Las habitaciones muy limpias, cómodas y acogedoras. Sin duda, una muy buena experiencia.””

“Este lugar para mi esta obsoleto, la habitación super vieja, la mesa del tv con mucho oxido, el baño super antiguo, la bebida de lo peor, la comida no estuvo mal, el personal algunos super anables otros como aburridos. En fin no pagaria ni 1 dolar por volver 😫”

“Tutto ok a parte pochi dettagli Come pochi posti alla spiaggia V. I. P. E servizio camera non hanno rinornito il frizer delle bibite ma. Poi risolto tutto ok eccellente lo consiglio”

“Rooms are in terrible shape - bathrooms even worse. Staff is nice when you get their attention. Ocean view rooms are located over and next to a bar/entertainment area which gets very loud at night.”

“Ojo no es un lugar real es una forma de robo no es una estadía ”

“Subject: Reservation Cancellation and Refund RequestDear Puerto Plata Lifestyle I am writing to inform you that we will not be able to attend the hotel under the current conditions provided. Despite multiple attempts via phone and email to cancel due to misleading advertising and unclear refund policies, we have not received any response.We kindly request a full refund of the amount paid for the reservation, as well as reimbursement for any incurred expenses. Furthermore, please be advised that...