Thank you for sharing your feedback with us. We appreciate your kind words about our staff and services. As for the condition of the building, we understand your concerns. Renovation work is ongoing to enhance the overall experience for our guests. Your patience and understanding are greatly valued as we strive to improve our facilities. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

Thank you for the review!

We are thrilled to hear that you found our hotel to be quiet with reasonable rates, and you enjoyed the delicious warm cookies upon arrival. We are delighted that you appreciated the old heritage hotel feel and charm, as well as the friendliness of our staff. It's great to know that you found the beds comfortable and clean, and you liked the hygienic clean floors and restful colors. Moreover, we are pleased to hear that you found the room spacious and the bathroom to your liking. However, I'm truly sorry to learn that your experience with breakfast and dinner did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused.

It sounds like you had a mostly positive stay, despite the inconvenience with the elevator. It’s great to hear that the employees were able to make up for the inconvenience. Hopefully, your next stay will be even better with all the renovations completed!

Thank you for the great comments!

Thank you for the review of your stay. We recommend researching where you plan on booking in order to see if parking is included. Have a great day!

Thank you for the review of your stay. This is very shocking considering how many compliments we get on how efficient and friendly our team is.

Thank you so much for the review

Thank you for the kind words! That is wonderful to hear! Looking forward to experiencing the improvements first hand soon!

Thank you for the review of our hotel! Come back to see us.

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the poor draining in the shower/bathtub. Rest assured, we will address this issue promptly to ensure better maintenance of the property. Your feedback is valuable in helping us improve our services. If you have any further concerns, please don't hesitate to reach out.

Thank you for the review of our hotel! Come back to see us.

It sounds like you had a mostly positive experience at The Tudor, despite a few minor inconveniences. The rich history, cleanliness, and welcoming staff certainly contributed to your enjoyment. It's unfortunate that the thermostat didn't work properly and that the vending machines only accepted cash, and the short sink faucets made it challenging for you to fill up water bottles. We understand that additional fees can be unwelcome surprises, and we apologize for any inconvenience they may have caused. We strive to be transparent about our pricing structure, and we will certainly take your feedback into consideration as we continue to improve our services. In regards to the unwelcomed charges...In the future, we recommend researching hotel amenities and associated costs beforehand to ensure a more seamless experience. However, we are delighted to hear that despite these charges, you still plan to stay with us again next month.

Thank you for the review of your stay with us!

We're pleased to hear that you found our establishment to be a good choice for your short stay. Thank you for your positive feedback, and we hope to have the opportunity to host you again in the future.

Thank you for the review of your stay!

Thank you for sharing your positive experience with us. We're delighted that you enjoyed the blend of historic charm and modern amenities during your stay. It's fantastic to hear that you found the room spacious, comfortable, and quiet, and that our location near key attractions suited your needs.Your feedback regarding the decor and lighting is noted, and we'll certainly take it into consideration for future enhancements.

Thank you for the kind words! We can't wait to welcome you back again to our historic hotel!

Thank you for your positive feedback regarding the spaciousness of your room despite the hotel's age. We take pride in preserving the historical charm of our establishment while ensuring our guests enjoy comfortable accommodations. Your satisfaction is important to us, and we're delighted to hear that you found the room size to your liking. If there's anything else we can do to enhance your stay, please don't hesitate to reach out. We look forward to welcoming you back in the future.

I'm sorry to hear about the inconvenience you experienced with the couch and the missed room cleaning. Did you by chance request service? .. Your comfort and satisfaction are our top priorities, and we apologize for falling short in this instance.

We're thrilled to hear that you found our establishment beautiful. Thank you for your kind words, and we hope to welcome you back for another memorable experience soon.

Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the the running toilet not being promptly fixed despite notifying our staff. We'll address these issues immediately to ensure they're resolved for future guests. We appreciate your feedback and hope to have the opportunity to make it right during your next visit.

Thank you for highlighting the historical charm and prime location of our hotel. We're delighted to offer our guests easy access to museums and performance centers, adding to the richness of their stay. We look forward to welcoming you and providing a memorable experience steeped in history and culture.

Thank you for your feedback. We're thrilled to hear that you had a positive experience with our breakfast waitress and shuttle service. However, we're truly sorry to hear about the issues you encountered with the cleanliness of your room. This falls well below our standards, and we apologize for any inconvenience it caused. We'll be addressing this matter with our housekeeping team to ensure that such oversights are not repeated.

Thank you for the review!

We're glad you enjoyed learning about the history of our hotel. However, we're truly sorry to hear about the disturbances you experienced during your stay, including the noise from a dog and other guests. Additionally, we apologize for any confusion regarding the extra charges on your credit card statement. Were these authorizations and not charges? Most people who don't travel frequently usually think they are charges. Your comfort and satisfaction are important to us, and we appreciate your feedback.

I'm glad to hear that our location was convenient for your visit to the Taussig Cancer Center. Providing ease and accessibility for our guests, especially during important appointments, is always a priority for us. If there's anything else we can do to enhance your stay or support your needs, please don't hesitate to let us know. We're here to assist you in any way we can.

Thank you for sharing your experience. I'm glad to hear that you found the front desk staff helpful and had a smooth check-in process. It's also great that the location was convenient for you, despite being slightly outside the downtown area. However, I'm sorry to hear about the disappointment with the breakfast buffet and the lack of housekeeping during your stay. Your feedback is valuable, and I'll make sure to pass it along to the respected management team for improvement. We appreciate your patronage and hope to better serve you in the future.

Thank you for sharing your feedback. I'm glad to hear that the staff provided good service, but I apologize for the inconvenience with the cleanliness of the bathrooms and the slow elevators. If you haven't noticed, we are installing brand new elevators so currently only one is in operation until the first install is complete. Your comments will be shared with our team to ensure improvements are made for a better experience in the future. We appreciate your input and hope to welcome you back soon.

I'm delighted to hear that you enjoyed the rich history of the property and its surrounding area during your getaway. It's always special when the environment adds depth to the experience. Here's to many more memorable adventures in such charming settings!

I'm glad you found it to be a good place for a restful night's sleep. If there's anything we can do to make your stay even more comfortable, please don't hesitate to let us know. We hope to see you again soon!

Thank you for the review of our hotel! Come back to see us.

Glad you liked it! We can't wait to see you again!

Thank you for the review of our hotel! Come back to see us.

Thank you for your kind words! We're delighted to hear that you enjoyed our unique shuttle service and found it convenient. We're also glad that you liked our breakfast offerings. Your satisfaction is our priority, and we look forward to serving you again in the future.

Thank you for your kind words! We take pride in both our beautiful building and our exceptional staff. We hope to welcome you back soon for another wonderful experience.

Thank you for sharing your feedback with us. We appreciate your observations about the shower door and the absence of a refrigerator, and we'll certainly take these into consideration for future improvements. We're glad to hear that you found the room stylish and that you enjoyed the convenience of our transportation service and liked our drivers. Your comments about the cleanliness of the floors have been noted, and we'll address this promptly. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Thank you again for your valuable input.

Thank you for the review of our hotel! Come back to see us.

Thank you for the review of our hotel! Come back to see us.

Thank you for your compliment! We're delighted to hear that you found the interior of our establishment beautiful. We take great pride in creating an inviting and aesthetically pleasing atmosphere for our guests to enjoy. If there's anything specific you particularly liked or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back again soon!

Thank you for sharing your feedback about your recent stay at our hotel. Providing excellent customer service is one of our top priorities, and it's always encouraging to receive positive feedback in this regard. I understand your concerns about the upkeep of the historic building not meeting the expectations typically associated with the Hilton brand. Rest assured, we take such feedback seriously and are continuously working to maintain and improve the condition of our property. We are committed to preserving the historic charm of our building. Thank you again for choosing to stay with us.

Thank you for sharing your experience! We're thrilled to hear that you enjoyed your first visit to Cleveland and that our accommodations met your expectations in terms of cleanliness, tranquility, and affordability. We hope to have the pleasure of hosting you again in the future. Safe travels!