Thank you Julie, we appreciate your comments and hope we can welcome you again.

Thank you for the review Justin.

Thank you Janelle for the review, we are pleased to hear you enjoyed our great location and experienced some of the nearby dining options and beach. We hope to welcome you again.

Hi Carolin, Thank you for your review.We are pleased you enjoyed your stay and hope we can welcome you back again.

Hi Susan, Thank you for your review.

Thank you Justin, we hope to welcome you again.

Thank you Susan for the perfect score. We are pleased you enjoyed your stay and hope to welcome you again.

Thank you Mark for the perfect review score. We certainly are in a good location and are glad you got to experience the area. We hope we can welcome you again.

Hi Sandra, we are sorry to hear this. You did not book an apartment and there are photos of the hotel room you did book so we apologise if you misunderstood. We are glad our staff were able to attend and move you to an apartment. We hope you were able to explore the area as so many of our reviews rate our location so highly as there is so much nearby in the way of shopping, restaurants, beaches and attractions. We hope you enjoy the rest of your holiday.

Thank you Maureen. We are happy to hear your enjoyed your stay and the property and look forward to welcoming you again.

Hi Anna, thank you for your review.We hope to welcome you back again.

Thank you Daryl for your 5-star review.We hope to welcome you back in the future.

Thank you for the review Tiffany. Staff can be at the property any time and are always contactable by phone. We hope we can welcome you again.

Good afternoon. Great to hear you enjoyed your stay with us. Please be aware you may call reception between normal office hours at any time should something have been missed in your room and we are more than happy to accommodate. We look forward to welcoming you back in the future.

Thank you Trudy for your wonderful review. We are happy to hear you enjoyed your stay with us and will pass your comments on to our staff. We hope to welcome you again.

Thank you Shaun for the great review. We are pleased you enjoyed your stay with us. We hope we can welcome you again.

Hi Timothy,Thank you for your kind review.We are pleased you enjoyed your stay with us and are glad to hear you will stay again. We look forward to your stay in the future.

Thank you Carolina, we appreciate your review. We certainly are in a great location for seeing the local area. Staff are always only a phone call away and can attend if required at any time. We hope we can welcome you again.

Hi Alan, thank you for your review. We apologise for any confusion regarding the wifi as we do provide free, fast speed wifi throughout the property. We hope we can welcome you for another stay.

Thank you Sailesh, we are pleased you enjoyed your stay and hope we can welcome you again.

Hi Steve, we apologise for the issues you experienced. It is a busy time of the year and people are often arriving late and leaving early and we apologise this impacted you. We hope we can welcome you again.

Thank you for the review Antonio. We hope we can welcome you again.

Hi Karen,Thank you for your review. We are glad you enjoyed your stay with us.

Thank you for your feedback. We're happy you enjoyed your stay with us and we hope to welcome you back.

Hi Vinay, we are disappointed that you have given such a low review score without further information. We are unaware of any issues during your stay in November. If you would like to discuss further please feel free to contact us.

Thank you for the great review. We are in an ideal location and glad you were able to enjoy our beautiful beaches and your stay with us. We hope we can welcome you again.

Hi Michael, Thank you for your review.

Thank you Esther for your great review and lovely comments. Our wonderful staff put a lot of effort into their job and they appreciate your comments. We hope we can welcome you again soon.

Thank you for the great review Deborah. Your comments are appreciated and we will pass them on to our staff member Josh. We are pleased you enjoyed your stay and hope to welcome you again.

Hi Timothy, thanks so much for your review, we're glad you enjoyed your stay! Hope to welcome you back on your way to Coffs again

Thank you for the review Richard. We are pleased to hear you enjoyed our great location and your stay. We hope to welcome you again.

Thank you Hon Wai, we hope to welcome you again.

Thank you for the review Jan, we are pleased you enjoyed your stay and hope to welcome you again.

Thank you Ken for taking the time to leave your review. We are happy to hear you enjoyed your apartment and hope we can welcome you back again.

Thank you for your review. We hope we can welcome you back for another stay.

Thank you Dianne for the great review. We are so pleased you enjoyed your stay and will use your comments in regard to finding the room under advisement and look at ways to improve our system. We hope we can welcome you again.

Hi Kathryn, we are pleased you found your apartment clean and comfortable. Please let us know of any concerns during your stay and we will immediately follow up. We are sorry to hear of your experience with booking but please rest assured that a full refund was issued for your incorrect booking and we amended your date and only charged you once. We are following this up with last minute as it is they who took payment and are responsible for the refund. We hope you will consider a future stay with us.

Thank you Ryan for the great review, we are pleased you decided to stay with us again and would love to host you again next year.

Thank you for the review Stephen, we hope to welcome you again.

Hi John, thank you for your review. We are so pleased to hear you enjoyed your stay in the apartment and our great staff. We hope we can welcome you for another stay.

Thank you for your kind review Karen.We hope to welcome you back again.

Hi Shervin, we are sorry you were disappointed with your stay. We apologise we couldn't assist with the late checkout you requested. We do our best to accommodate requests however as it was a long weekend, unfortunately, we could only offer an extra half hour on this occasion.

Hi Christine, thank you for your review. We are glad you enjoyed your room and the many dining places close by. We hope we can welcome you again.

Thank you Mary-Jayne and Bernard for the great review. We are so pleased you enjoyed your stay and hope we can welcome you again.

Thank you Peter for the great review, your comments are appreciated and we are pleased to hear you enjoyed your stay.

Thank you Glenn for the review, we are pleased you enjoyed your stay and hope we can welcome you again.

Hi Dimitrios, thank you for your review.We hope we can welcome you back again in the future.

Thank you Wayne for the review, we are pleased you found the property clean and enjoyed your stay. We apologise for the toilet noise and will look into it asap. We hope to welcome you back again.

Hi Penelope,We are glad to hear you enjoyed your stay.We hope we can welcome you back in the future.

Hi Don, we are sorry you did not enjoy your stay this time, as mentioned we are not always able to provide a complimentary upgrade. There are photos of all our rooms online, however, if you are unsure you are always welcome to call and we can assist and provide further information on the room type you booked. Again we apologise for any misunderstanding.