2/10
Our room ran out of hot water. Haven’t had a similar experience at another motel in Australia in our many years of travelling in NSW and beyond. We checked into family room for one night stay (2 adults, 2 kids). Upon attempting to shower at around 6pm, the hot water ran out on us before even 2 of us had time to shower. When we informed motel owners, who were surprised, we learned it had happened a few times before in the past. We were told the room shared a hot water tank with 3 other rooms and the only explanation was that the other guests must have taken extra long showers. However there was nothing they could do as the motel was full with no alternate rooms available. We were offered a full refund but only if we checked out and found another place to stay. Only a $10 partial refund was offered if we stayed (which later increased to $40 when we expressed dismay at this amount, but still a small amount for a room that cost over $200 a night). As it was late by this stage we opted to stay and requested a bucket and cup to have an old fashioned bath! Very disappointing stay, maybe we were just unlucky, but a hot shower should be basic expectation.
Daniel
Soggiorno di 1 notte a luglio 2025