Hotel vicino a Creekside Commons - North Liberty

“I booked a 1 week stay for work, had a family emergency and had to leave for home on the second day. I called Expedia to let them know and ask about a refund for days not used. They called the front desk while I was on the phone with them, Expedia was ok with modifying my itinerary and so was American Inn and Suites, for a 2 night charge at regular rate for $221. I was ok with that. I had stayed Sunday and Monday, checked out Monday night around 8pm. I drove all night and day, got home Tuesday...

“DISAPPOINTED. I made my reservation through hotels.com, paid for the reservation, received a confirmation number, and receive the receipt of payment for the room. When I arrived at the hotel they had no record of my reservation. I attempted the contact hotels.com directly through your AI assistant, and receive no response. I was then forced to pay again for the room directly to the hotel. I find this to be completely unacceptable and expect someone to contact me directly to resolve this...

“Great location. Room was clean. Staff was friendly. Breakfast was good. ”

“I travel a LOT! This was probably the nicest hotel I have ever encountered!!! Nothing I can criticize....lots of nice little things...huge water pressure in the shower...great shower head....ultra quiet heater/AC.....super comfortable bed...I overslept!!! And, hot fresh Cinnamon rolls!!”

“They have a social hour with delicious food items that change everyday plus they serve drinks. They also have a good breakfast. The room was spotless. Can't go wrong staying here.”

“Impressed with the room! Wish the fire place actually worked.”

“The breakfast menu was very nice and fresh and the parking was well lit and safe.”

“Price was good and room was clean, but major issues are not breakfast, no one came by to clean or offer towels for my 10 day stay, and the main issue…. They allow a full on church service early on sundays on a room right next to guest rooms. Not in a banquet room, in a room literally adjacent to guest rooms. Three hours of church music and a loud preacher. Is unacceptable for any hotel or place of rest. What in the world are the management thinking?”

“Very nice staff, great location, clean room. ”

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“First, the front desk supervisor was not overly friendly. She spoke to us quickly in a rather harsh tone. Going up the room, we wondered if the elevator would make it. Then, once in our room, we found the shade broken, which prevented any light from entering the room. We asked to be moved to another room, and the front desk supervisor said that wasn't possible given our reservation. Really? When maintenance arrived to look at the blind, his response was, "Yeah, it's toast." There were also...

“Room was clean, the staff were friendly and the breakfast was good! We were downstairs by the door and it wasn’t too loud ”

“Good breakfast”

“Clean”

“Very noisy HVAC”

“Stay there for 14 days and house keeper never clean my room didn’t give me clean towels or even give me clean sheets this place is horrible and it smells moldy ”

“Check-in staff was wonderful.”

“Everything is great but the lobby bar is lacking ”

“Very nice hotel and staff. ”