Hotel vicino a Cygnet Leisure Centre - Gravesend

“Didnt like the shower curtain or fixed shower head which was too high. I had requested a twin room etc which hadnt been noted.”

“Nice clean room, got parked outside and was able to check-in early. Good choice of drinks, a well supported pub which is nice to see. Nice hot shower in the morning too.”

“The staff and the food were excellent and without fault. The rooms are similar to other Best Western hotels I've stayed in, in so much as they are a little dated, however the venue was quiet and I had a good nights sleep.”

“The place was not open when I tried to get in all doors were locked, the receptionist didn't have my booking details. There was a set of building steps at the door that I needed access to get into my room. The room stank of paint and the pictures in the advertisement was not the same as the room that I was given. The phone number that was advertised on the entrance did not exist. The place was a horrible tip thats why I lefr after an hour.”

“Ho prenotato, per 2 notti, 2 camere con letto matrimoniale e mi han dato 2 camere con letti singoli. Dopo la richiesta di avere la camera esatta, mi hanno dato una camera che odorava di vecchio, muffa. Ci siamo fatti spostare e ci hanno dato una camera già occupata, ci hanno spostato ancora in una camera adatta. Nulla di che la camera se non per il fatto che era in mezzo a due camere già occupate da persone che si conoscevano e che han fatto casino fino a notte fonda. Nel parcheggio è presente...

“The room inwas in was clean shower was great once the hot water came through staff were helpful.”

“I spent the late afternoon sitting round the lake, it was very relaxing and pretty view. My evening meal was nice as was my breakfast. Great for a stop over.”

“OK Lodge is just a name; what is is is a (nicely) extended and converted terraced house opposite a park; so now a few studio flats, with some common areas. Modern and clean but a couple of issues - like oven not even wired in; no table to eat off; and also whilst we booked for 3 adults and was confirmed; they called to say max was 2 adults & a child and would not refund the extra £50 for the 3rd adult (who couldn't now come of course) and I had to go through Expedia to get resolved. Hope these...

“What a lovely room. A bed you could sink into, even though my husband prefers a firmer bed I thought it was great. Loved the Character of the place so much history. Menu looked good but unfortunately we weren’t there to eat an evening meal. Ooh! but having stayed in many hotels this had the best and most perfectly cooked English Breakfast I have ever had. Even better than mine and that’s saying something. Staff were very friendly and I would be very happy to recommend anyone to stay here.”

“Upon arrival we were informed that the elevator does not work and we had two suitcases and I was not able to take them up two flights of stairs. Therefore I had to leave my suitcases in my car when I had essential items in there. I needed it. I was very disappointed and they did nothing to accommodate. The girl working would not have been able to lift my suitcases up to fights of that either. I asked if some sort of benefit could be given to me and I was informed no I am very upset about the...

“No one took care of our check in. We waited for the staff to come for an hour in the rain but still no one showed up. Finally he guided on the phone to get in the apartment. This is ridiculous! The kitchenwares were all very dirty which couldn't be used if we didn't wash it ourselves. But there was no detergent provided. The washing machine and the toaster were very so dirty that we didn't try to use them. However the cleaning charge of £50 was still charged! We asked the staff to come twice...