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Recensioni per Dog-friendly remodeled home with full kitchen, outdoor pool, & arcade games

Dog-friendly remodeled home with full kitchen, outdoor pool, & arcade games
The Colony, TX

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 31 su 47 recensioni" "
Valutazione di 8 - Buono. 4 su 47 recensioni" "
Valutazione di 6 - Soddisfacente. 5 su 47 recensioni" "
Valutazione di 4 - Scarso. 3 su 47 recensioni" "
Valutazione di 2 - Terribile. 4 su 47 recensioni" "

8,2/10

Pulizia

Recensioni

10/10 Eccellente

Amber B.

Mi è piaciuto: Pulizia
Clean and nice
Property was what was shown in pictures! Easy check in and nice neighborhood
Soggiorno di 2 notti a febbraio 2024

6/10 Soddisfacente

Hugh H.

Non mi è piaciuto: Pulizia
Ok house - great location
The property has not been maintained/managed very well. For example, the floor panels were coming off the floor, and the rooms all had scratches on them. It looked as if the property had not been maintained/managed recently. Additionally, there was a minimal amount of glasses and things for staying at the house. This is a great house for a short-term stay. If you are looking to stay more than 2 nights it is not the greatest. Over our stay at first, we were able to get ahold of the property owners. That said, towards the end of the trip we could not get ahold of anyone. The power on the street went out and we were not able to get in contact with anyone, the alarm in the house went off and we were unable to get ahold of anyone. The property managers went completely silent on us. The house has the bare minimum. The couches in the living room are comfy, the beds are not comfortable, and look like they have not been cleaned there were stains on them.
Soggiorno di 11 notti a dicembre 2023
Risposta di VrboOwner, il giorno 30 gen 2024
Hello Hugh, thank you for taking the time to share your feedback with us. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. Additionally, our local manager assured us that they will be inspecting the home and making sure that the issues are addressed and that it is in good condition for future guests. We hope you'll give us a second chance to better serve you on your next getaway.

10/10 Eccellente

Lucy K.

Mi è piaciuto: Pulizia
Great time here
We had a fun family gathering here Plenty of room, close to fun things to do Pool was great too
Soggiorno di 3 notti ad agosto 2023

4/10 Scarso

Susan I.

Non mi è piaciuto: Pulizia
Not clean
First impression, the "2 car parking"in the back was covered with trash bags, so you could only fit one car and smelled terribly. We contacted property manager and they came the next evening, but by then we were having my daughter birthday party and there was limited parking in front. The house was dirty too. Floor left our feet black and bedding was not washed. Bathrooms seemed cleaned, but everything vents were dusty. You can tell this home has not been deep cleaned in a while.
Soggiorno di 3 notti ad agosto 2023
Risposta di VrboOwner, il giorno 3 set 2023
We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

10/10 Eccellente

Charissa T.

Mi è piaciuto: Pulizia
Family Holiday
Good communication and property was perfect for a large gathering to celebrate the holidays. Got a comment that I need to favorite this location for a future family event. :-)
Soggiorno di 6 notti a novembre 2022

2/10 Terribile

Chelby W.

Zero communication
Upon arrival, the house was set at 80 degrees and it was very difficult to get it cooled off. The refrigerator was also very warm. There were also ants in the beds and the trashes were overflowing. I attempted to contact someone through the VRBO app as well as the property manager via a phone number posted in the house. I got no response from anyone. Very frustrating!
Soggiorno di 2 notti a luglio 2022

10/10 Eccellente

Monique F.

Mi è piaciuto: Pulizia
Great time
My family really enjoyed ourselves great property
Soggiorno di 2 notti a giugno 2022

8/10 Buono

Nichole W.

Mi è piaciuto: Pulizia
Good
Pros: Spacious, pool was a great addition for the kids, comfortable beds, clean linen, received text for early check in option, arcade games were a source of fun for everyone, pretty decent location in that it was about 30 mins from downtown Dallas, good internet service, smart TVs, all appliances worked well, detergent for dishwasher and washing machine. Cons: Master bedroom has a bit of trouble cooling, ant problem (if any crumbs were left out there would be a ton of ants there the next morning), no pool towels and provided with 1 less bath towel than needed for the amount of people we had, ran out of TP and paper towels, towel rack broken and shower leaks water onto floor in shared bathroom, no cleaning towels/rags available for kitchen counter cleanup, and communication with the house manager was just okay (she let us know we could check in a couple hours early if we were ready which was nice but then we reached out to her the first morning we were there about needing a broom, an extra towel, and TP; she was very polite in her return text and said she’d drop these things off that evening. 2 days later we received the items on the front porch but it was our checkout morning so not helpful).
Soggiorno di 3 notti a maggio 2022

10/10 Eccellente

Carlos G.

Mi è piaciuto: Pulizia
Everything was excellent.
Clean home and great neighborhood.
Soggiorno di 2 notti a maggio 2022

6/10 Soddisfacente

Acacia M.

Family time
The home is beautiful and very spacious. Our first walk through we found that the ceiling fan was hanging by its wires. This was disturbing due to it was children's room. We took pictures and owner came out, till the next day. I wasn't pleased about that, but it got fixed. I wasn't happy that I found old rotten pizza in the oven. The washer locked in our clothes. There was no workers available due to being the weekend. The owner also locked up the linen closet, so no access for towels or toiletries not good at all. My wife and I made it comfortable for our family. Communication with the management crew was smooth. They did advise they will ship out our clothes.
Soggiorno di 3 notti ad aprile 2022

2/10 Terribile

Sheila G.

Non mi è piaciuto: Pulizia
The Colony - Tucker Street
The property was not clean when we arrived. The two trash receptacles were overflowing with bags of trash. The floors had not been cleaned. The lights over the island were not clean. When we went to use the dishwasher, it would not work. The handyman came and had to return to soak up the water in the bottom of the dishwasher, but still could not fix it. We were told someone else would come, no one ever arrived, nor did we hear from anyone. I had to call the agent on Tuesday and tell her the dishwasher had not been repaired. Some of the furniture in the kitchen was broken. We were lucky my husband did not fall on the floor and injure himself after sitting in not one, but two broken chairs. The hall bathroom was not clean, the bath rug and floor were filthy. We saw roaches in the house. The gate and back door stick badly, and are hard to open. There were only 4 forks in the kitchen. The coffee maker carafe was missing. We were told the agent would bring one - she never did. The house obviously has not had a good cleaning - walls and light switches had obvious dirt on them. They say the property had tenants for six weeks before we came - probably workers who could have cared less about the condition. The advertisement says queen beds - they are full size - not queen.. They did send someone out to clean the floors - she just used a wet rag on a swiffer - and did not clean the rag at all - just spread the dirt around. My family was not impressed, or pleased.
Soggiorno di 7 notti a dicembre 2021

10/10 Eccellente

Harry B.

Mi è piaciuto: Pulizia
Comfortable learning center
I had my team from San Antonio stay for three weeks as they were doing some off site training. Very comfortable house. Would stay again.
Soggiorno di 25 notti a novembre 2021

6/10 Soddisfacente

Jessica S.

Non mi è piaciuto: Pulizia
Work for what we needed
The house was the right size and had a good layout for our family. The house could have been cleaner and several of the wine glasses were broken and there was broken glass in the dishwasher with standing water when we arrived.
Soggiorno di 6 notti a novembre 2021

2/10 Terribile

Chris G., Austin

Poor Communication, Didn't Stay, Will Avoid Vacasa Going Forward
We were in a bit of a bind, looking fairly last minute for a property that would accept 3 dogs. This property has a 2 dog limit, which I completely understand. However, I inquired about bringing a 3rd dog at the time of booking, which I did for multiple other properties before this one. Every other property responded within 24 hours to let me know that they could not accept a 3rd dog. Not exactly what I wanted to hear, but at least I could move on and make other arrangements. These guys confirmed my booking same day, sent me the usual "looking forward to your stay" email a few days later, and sent me another one of those emails another few days after that. Then, 10 days after my booking and inquiry (less than 48 hours until check-in) they tell me that they can't accept my 3rd dog. My conversation with the host/property manager was not very professional. I'm not going to detail the conversation, but not once did they acknowledge or take any responsibility for taking so long to respond to my inquiry. While I could have done some things differently or better on my end, they definitely could/should have done some things differently to avoid this situation.
Soggiorno di 2 notti a novembre 2021

4/10 Scarso

Maurice J.

Very disappointed with stay
The only reason for the 2 stars is the pool and and it wasn't evening that great. The pool itself had broken tiles. The fence was shabby and places were broken. The house was okay but for the price it was not worth the rental. One room had ants and they came out to spray. Not a matching washer and dryer set and dryer took 3-4 times to actually get dry. Overall just was just disappointing. Will not stay again and would not recommend to others.
Soggiorno di 6 notti a settembre 2021

4/10 Scarso

Derek B.

Non mi è piaciuto: Pulizia
Underwhelming stay in the Colony.
Arrived to the house to find garbage strewn all over the driveway, not a great first impression. Proceeded to see what the house had to offer, and the experience did not get any better. Broken freezer handle, holes in almost every wall behind every door, closets falling off track in almost every room, pool was filthy and never was cleaned properly, back gate was falling apart, improperly installed flooring throughout the house causing multiple trip hazards, missing bathroom fixtures in both bathrooms. On the plus side Jenn the property manager was very receptive and attempted to fix what she could. This residence (according to her) was on their list of known problem houses; seemed to be a shame that they placed $$$ over customer satisfaction. Would definitely not recommend this property without an extensive rehab.
Soggiorno di 7 notti ad agosto 2021
Risposta di VrboOwner, il giorno 21 giu 2023
We are sorry to have been unable to provide you with a pleasant and relaxing vacation experience. We strive to maintain a standard of excellence in home cleanliness and upkeep for the comfort of our guests in addition to being readily available to assist in addressing any questions or concerns that might arise. We hope that the refund that you were given has helped with some resolution for the issue you experienced.

10/10 Eccellente

Nick D., Placentia, Ca

Mi è piaciuto: Pulizia
The Colony
Roomy and clean place as described. Plenty of room for our group of 9. Pet friendly was a plus. We enjoyed our stay.
Soggiorno di 2 notti ad agosto 2021

6/10 Soddisfacente

Skinner P.

Non mi è piaciuto: Pulizia
Beautiful roomy home needs some work .
Broken handle on freezers texted the Property manager she said she had fixed it before so the screw must have fell out but never came to fix it so it hung down the whole time , pool dirty with broken and missing caps and tile ,rocks and a cup at the bottom of it We got them out .. The light in the pool was dirty and green .a couple of holes in walls, dryer kept malfunctioning Dryer doesn't dry clothes unless you run it for 2-3 cycles garbage full/overflowing outside before we got there it was full and when texting the property manager about it she never responded on where to put the remaining trash for the rest of the stay sleeps 10 but feeds 7. Needs more baking dishes we bought a big pan and left it at the property , cups , plates for 10 people . Property Manager wouldn’t text back a couple of times about some issues we were having . Alarm went off while everyone out in the pool and one in the shower called the property manager and she wouldn’t answer so called Vrbo and then the property manger called . Spacious. Updated kitchen. May want to pick up Paper towels ,toilet-paper and trash bags we had to go and buy more .The house is beautiful and is what the picture shows but needs some work ! It was roomy for 10 people Lots of linens and towels. Comfy beds. Big table. Enjoyed the arcade games. Never ran out of hot water.
Soggiorno di 4 notti ad agosto 2021

10/10 Eccellente

Lisa C.

Mi è piaciuto: Pulizia
Wonderful Pool
We had a wonderful time at this location. Everything was just as stated. There was plenty of room for all of us to hang out in the kitchen and the family room. The pool was very nice and refreshing. It was a great place to have the family all together and it was in a great location.
Soggiorno di 3 notti a maggio 2021

10/10 Eccellente

Reca B.

Mi è piaciuto: Pulizia
Our stay was great!
This house was everything I needed for my family they loved everything about it my boys and husband couldn’t get enough of that Pac-Man game! I highly recommend this property
Soggiorno di 2 notti a maggio 2021

10/10 Eccellente

heather r.

Mi è piaciuto: Pulizia
Wonderful home!
We enjoyed this property so much. It was clean, spacious, well stocked and comfortable. Jennifer was so easy to communicate with and left a little surprise for the graduate we were celebrating! The pool was clean and fun. The location was convenient. We highly recommend and wouldn’t hesitate to book this property again.
Soggiorno di 2 notti a maggio 2021

10/10 Eccellente

Scott W.

Mi è piaciuto: Pulizia
Great Stay!
Would recommend this property. Great location and very clean. Owners were very communicative and no issues at all. Would stay here again!
Soggiorno di 3 notti ad aprile 2021

10/10 Eccellente

Jose P.

Mi è piaciuto: Pulizia
Terrific stay!
What a lovely home with up to date decor, games and entertainment. We would definitely stay here again if we are ever in town. My kids enjoyed it so much and didn’t want to leave! Thanks for letting us stay in your beautiful home.
Soggiorno di 7 notti ad aprile 2021

10/10 Eccellente

Lauren S.

Mi è piaciuto: Pulizia
Wonderful Experience!
We enjoyed our stay at this beautiful home! It was clean and a great neighborhood. It was close to the grocery stores and other places that we needed to go to for a quick run. Thank you!
Soggiorno di 7 notti a febbraio 2021

10/10 Eccellente

Aj P.

Mi è piaciuto: Pulizia
Great located. Close to shopping, food, and fun.
We will stay here again; soon.
Soggiorno di 3 notti a dicembre 2020

10/10 Eccellente

Tessa Z.

Mi è piaciuto: Pulizia
Spacious and well equipped home!
We really enjoyed our stay. The house is clean, modern, spacious and has a fully stocked kitchen to cook meals at home. The pool is a good size. Depending on the day, someone comes to clean the pool so don't be alarmed if you see someone in the pool area. I recommend parking on the street than parking in the dedicated spots in the alley.
Soggiorno di 8 notti a luglio 2020

10/10 Eccellente

Crystal U.

Mi è piaciuto: Pulizia
Hidden Gem!
We loved our stay here! We needed somewhere close to Dallas, as we'd only be there on a few seperate days. It was about a 30 min drive. We loved how modern, updated and open the home was. Just like the photos! No issues during our stay either and owner was really welcoming. The amenities of the pool and arcade games made it perfect for a social distancing getaway. Definitely will stay here again when in the area!
Soggiorno di 4 notti a luglio 2020

10/10 Eccellente

Racheal C.

Mi è piaciuto: Pulizia
Awesome
had a great time kids loved the pool will rent here again!! Thank you!!
Soggiorno di 6 notti a giugno 2020

10/10 Eccellente

Melanie M.

Mi è piaciuto: Pulizia
Nice House
Pool was a bit smaller than it appeared in the pictures and there was almost no other backyard space - but we didn’t need it. The cleaning service was leaving the house as we walked in - 20 minutes after our time to check in the house.
Soggiorno di 3 notti a giugno 2020

10/10 Eccellente

Michael N.

Mi è piaciuto: Pulizia
Great Stay
Fantastic place to stay! Open living and kitchen with updates. Pool is great. Would have liked more cleaning supplies to help with upkeep over the time spent.
Soggiorno di 3 notti a maggio 2020