The most frustrating part of this experience is the shuttle “service”. You have to fight to get through to the front desk, you get put on hold, then the system disconnects you. So you call back again and hope the system doesn’t disconnect you again. When the shuttle finally comes (40 minutes later for us), it circles around the terminals multiple times picking up more people until the shuttle is full. Then it drives to the 10 hotels it services - we got extremely lucky, ours was the first. It only took an hour to traverse 2 miles.
The front desk staff was nice, giving us tips on how to sign up for shuttle to get back to airport. No complaints on our front desk person - she was friendly, helpful.
The room was clean and had all the essentials. Looks to be a newer hotel or recently refurbished. It’s strangely dim though. The bathroom is bright and fine, the main room has two bedside lights that aren’t very bright and one LED wall light that isn’t very bright.
So at the desk, it’s like you’ve been spawned into the dark ages. I was waiting for King Arthur and his Knights to appear and have me pull a sword from a stone or something. The TV is there, so maybe the TV is considered a light? Maybe if they’re broadcasting pictures of the sun.
If they cleaned up the shuttle service (I.e. made it an actual service vs a torture test of patience) and installed some better lighting, this would have merited 4 stars, 5 considering the price.
But the shuttle kills your spirit.