Reception

Recensioni per Super 8 by Wyndham Dallas Love Field Airport

3 out of 5

Recensioni

5,6
Valutazione di 10 - Eccellente. 185 su 1004 recensioni" "
Valutazione di 8 - Buono. 192 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 161 su 1004 recensioni" "
Valutazione di 4 - Scarso. 127 su 1004 recensioni" "
Valutazione di 2 - Terribile. 339 su 1004 recensioni" "

6,0/10

Pulizia

6,6/10

Personale e servizio

5,8/10

Servizi

5,8/10

Condizioni e dotazioni della struttura

5,2/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Aviance

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
For the price it's acceptable
Soggiorno di 2 notti a maggio 2024

4/10 Scarso

Alondre

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
N/A
Soggiorno di 3 notti a maggio 2024

2/10 Terribile

Ed

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Construction still ongoing throughout the complex, Grit on the floors in our room our feet were FILTHY. This property was reopened Toooooo soon. Hallways and elevators laden with paint chips and wallboard residue. If it was not for our wedding commitment there is no way that we would have stayed there.
Soggiorno di 3 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 8 mag 2024
Dear Guest,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terribile

Anilu

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No usb for charge cell phone and front desk does not have electricity plugs for this, had to walk in the dark to nearest gas station with a dead cell. When trying to shower, nothing but cold water that took approximately 10min to get warm water. Roaches in room, now I suffer a roach phobia, had to ask to get moved and was given a hard time. My rating is the result of the inconvenience to my stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 8 mag 2024
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Eccellente

Nicole

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was pretty decent. Not one bad thing to say. The area was quiet but I did see prostitution around by Waffle House. Otherwise a good trip! Awesome stay!
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Hi Nicole,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terribile

Oscar

Viaggio di gruppo
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Room smelled dirty, everything seemed to be broken, had a hard time showering since I had to hold the shower head with nowhere to place it.
Soggiorno di 3 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Hi Oscar,Appreciate you for bringing these issues to our attention. Please accept my sincere apology for the less-than-perfect stay. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again.

8/10 Buono

Degarrius

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was good
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Dear Guest,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Soddisfacente

Laura-beth

Viaggio di lavoro
All in all the property was well kept I did have a few roaches in my room. There’s a lot of security measures like you can’t get in the front door without a key card.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Dear Guest,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terribile

deon

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property was dirty, room was not clean kids was loud with playing in hall way on second floor , front desk clerk was rude and unwelcoming made me feel very uncomfortable ,funds has not been returned as of yet , management should do something about this totally unacceptable
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 Buono

Jing

Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Daniel

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Good for the price if you are not to picky
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Hi Daniel,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terribile

KeLacia

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The foreign lady that works at the front was very rude and vague. I tried to be civilized and professional while talking about the issue I had at the facility but I’ll never book here again. They can go to hell as long as their “policies”. Very unprofessional staff and y’all can do a lot better
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Dear Guest,It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terribile

Craig

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My toilet wasn’t working and when I informed the clerk she told there was nothing that could be done and that if I moved rooms I would have to pay extra. No came to fix my toilet til Sunday morning after being there since Friday evening and no I’m not stretching the truth. There was roaches in the room that I complained about and was met with a “what you want me to do” This is a guaranteed no-no for a return stay…
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 19 apr 2024
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

6/10 Soddisfacente

Mirna

Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 8 mag 2024
Dear Guest,Thank you for taking the time to share your rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terribile

Jose

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Hi Jose,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Soddisfacente

Roberto

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 19 apr 2024
Hi Roberto,Guest satisfaction is our number one objective, we really appreciate your rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 Terribile

Ibrahim

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e servizi
There was no hot water in the bathroom. It was dirty and dusty. Bad experience
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 19 apr 2024
Hi Ibrahim,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 Eccellente

Sulma, Baytown

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good customer service clean nicely decorated
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 14 apr 2024
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

4/10 Scarso

Manuel

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Fußweg von der Station zur Unterkunft gemindertes Sicherheitsgefühl am Abend. Zusätzlich Baustelle in der Unterkunft selbst.
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 14 apr 2024
Hi Manuel,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Buono

Eric

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Property under construction and crew left the elevator, stairwell and hallway a dirty dusty mess.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 8 apr 2024
Hi Eric,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 Eccellente

Mike

Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 8 apr 2024
Hi Mike,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

10/10 Eccellente

Luis ignacio

Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Hi Luis,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terribile

alejandro de jesus

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Pedro D

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

8/10 Buono

alfonso

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice excellent
Soggiorno di 4 notti a marzo 2024

2/10 Terribile

Michael

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
One side nothing works the other side is new but smells terrible.
Soggiorno di 3 notti a marzo 2024

8/10 Buono

tia

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura
Still waiting on my Onekey points adter checkout
Soggiorno di 5 notti a marzo 2024

10/10 Eccellente

tia

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Servizi
Good
Soggiorno di 6 notti a marzo 2024

10/10 Eccellente

Marcos

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024

4/10 Scarso

Raven

Non mi è piaciuto: Pulizia
No breakfast, pool closed.. False claims
Soggiorno di 3 notti a marzo 2024

2/10 Terribile

MaKayla

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The carpet in the room is so dirty and disgusting. It honestly looks like a crime scene on the floor. Paid for the night and checked out because the floors were so nasty and the entire room smelled like a pack of cigarettes even though we had a non smoking room. I called the front desk to ask if they could switch our room due to the extremely dirty floor and they said they didn’t have any more rooms for the night.
Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 26 mar 2024
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. We will try our best meet your expectations in the future.

8/10 Buono

Angel Adriano

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a marzo 2024

10/10 Eccellente

Rizwan

Soggiorno di 1 notte a marzo 2024

4/10 Scarso

Karen

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
While traveling with 3 kids, they put us in a room with no tv. The phone didn’t work, stains on the carpet, didn’t even have coffee ready by 7 am. I guess it’s true, you get what you pay for. Beds were comfortable though.
Soggiorno di 2 notti a marzo 2024
Risposta di GM, il giorno 26 mar 2024
We are so sorry for the inconvenience. We will try our best meet your expectations in the future.

2/10 Terribile

Eddie

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
1) They never said the property was under construction when we booked. 2) The room we got was on the 3rd floor with all the construction and no A/C. 3) The room we got was PreOccupied, someones stuff was in the room.4) When we got another room on 2nd floor the key didnt work, went back 2x before key worked. 5) Shower head was clogged and drippy with hardly no pressure and the towels were scratchy. when we asked for more towels, they said they were all the same and thats all they had. 6) The next evening after we got back from activities, our keys didnt work again. We went back 3x before key worked again...Over all, the worst experience at a hotel, with the worst customer service ever!! and They asked for $100 deposit which was not stated or required, when we booked room...
Soggiorno di 2 notti a marzo 2024
Risposta di GM, il giorno 26 mar 2024
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. We will try our best meet your expectations in the future.

2/10 Terribile

Elizabeth

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nothing
Soggiorno di 2 notti a marzo 2024

2/10 Terribile

Maraely

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

6/10 Soddisfacente

Antoinette

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
In my room, the AC unit didn't work, and I smelled gas coming from it, the Telephone didn't work, and I heard a banging from the Ice machine all night and it didn't have free breakfast.
Soggiorno di 4 notti a febbraio 2024
Risposta di MG, il giorno 6 mar 2024
We are so sorry for the inconvenience. We will try our best to resolve the issues you had with the room.

2/10 Terribile

Abdul

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

2/10 Terribile

Jesus

Soggiorno di 1 notte a febbraio 2024

2/10 Terribile

Ashley

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Don’t waste your money. This place is gross and the staff is very rude. Expedia says breakfast included but they don’t serve breakfast. We weren’t given a time for breakfast when we checked in so we attempted to call from the phone in the room. It was broken and we couldn’t hear anything. When we used our cellphone to call and ask the lady at the front desk was very rude and loud stating she already told us over the phone the first time we called. She also hung up on us. I would not waste my time on this place. There’s better options and maybe their staff aren’t rude and stupid.
Risposta di MG, il giorno 6 mar 2024
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. We will try our best meet your expectations in the future.

2/10 Terribile

Emmanuel, El Paso

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Bad smell and roaches where coming out off sink did not stay and was still charge for one night
Soggiorno di 3 notti a gennaio 2024

2/10 Terribile

Jamee

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Would not stay here the days we where supposed to stay the hotel smelled
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 13 gen 2024
Jamee, it's regrettable to read your comments about the unpleasant odor you encountered during your planned stay. Ensuring a refreshing ambiance for our guests is of paramount importance. We'll make certain to check into this. We hope you will reconsider visiting us again.

10/10 Eccellente

Kamlesh, Westmont

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We really enjoyed staying at This Hotel.. Highly Recommended.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 13 gen 2024
Kamlesh, it's delightful to hear that you enjoyed your recent stay at the OYO Townhouse Dallas Love Field Airport. We're thrilled that you would recommend us to others. We appreciate your feedback and look forward to welcoming you back soon.

6/10 Soddisfacente

Johnny

Viaggio di lavoro
Non mi è piaciuto: Comfort della camera
It was ok. The clerks were hit or miss. FYI, to MGMT,we are the paying customers your not doing me any favors letting me stay here
Soggiorno di 7 notti a dicembre 2023
Risposta di Customer Service, il giorno 8 gen 2024
Johnny, thank you for sharing your feedback. We're sorry to hear about your inconsistent experience with our team members. Please know, the primary aim of our colleagues is to provide welcoming and attentive service to valued guests such as yourself. Your comments will assist us in carrying out necessary improvements. We do appreciate your patronage and hope for a chance to enhance your next stay with us.

2/10 Terribile

Jobe

Non mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 8 gen 2024
Jobe, we see you've left a rating without any feedback. It would truly aid us in improving our services if you share more concrete experiences or concerns you may have had during your stay. We value your opinion, and we are always here to listen and make adjustments based on our guest feedback.

10/10 Eccellente

Candice, Tyler

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The room was nice and clean. The hotel staff was very helpful and friendly. I love that the coffee bar was available 24/7. The lobby and lounge area was comfy and quiet.
Soggiorno di 7 notti a dicembre 2023
Risposta di Customer Service, il giorno 13 gen 2024
Candice, it's wonderful to hear your experience at the OYO Townhouse Dallas Love Field Airport was pleasant. We appreciate your kind words about our pristine rooms, our dedicated team members, and our 24/7 coffee bar. Our comfy and tranquil lobby and lounge area are indeed ideal spots to relax! We're grateful for the time you took to share your impressions and hope to see you again soon.

4/10 Scarso

Truong

Soggiorno di 2 notti a dicembre 2023

2/10 Terribile

Solo

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The exterior of the property looked nice, once I entered I immediately got the smell of weed. The room I was staying in had chipped paint on the walls, the sofa was missing cushion covers, hair in the tub.
Risposta di Customer Service, il giorno 13 gen 2024
Solo, we regret to hear about your experience. Issues with odors and room cleanliness are typically not the norm at our establishment. We understand there were some aspects of your room that didn't meet your expectations. Our team will look into these matters, ensuring all rooms provide a comfortable and pleasing environment. Thank you for your feedback, as it helps us improve.

4/10 Scarso

Nicasio

Non mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 31 dic 2023
Thank you for sharing your feedback, Nicasio.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.