Due to two traffic accidents on the day of arrival, we came in 8 hours later than expected (midnight). The high was only 58 outside. No heat was turned on in the apartment. After struggling to find a tenant manual w/instructions (never found one), attempted to reach host at 2am. No response to text or vrbo app message or telephone call within the hour. Fell asleep in full street clothes, shoes, coat, two blankets. Never got above 59 in the apartment all night (36 low outside). Received a response at 3:30ish after falling asleep, so we didn’t get the text. Attempted again in 5 hours. Received a video with instructions. Didn’t work. They neglected to tell us to open a gas line to start it. Never used gas heat in my 60 years. Completed unsatisfied with a lack of heat the entire first night. Requested a refund many times with no answer to the topic.
Next, a window in the unit has no lock on it, leaving tenants completely vulnerable. We wedged something in the frame to keep it from opening but not a lock.
The unit is as described, as far as aesthetics. Very happy with the neighborhood.
Would consider returning, if the windows locked.
