Dear Esdras, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the rooms not being up to your standards, the foul odor you described along with the other issues mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours,Oshane Red Roof Management RediResponse Specialist

Dear Virna, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies the property was not up to your standards. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Hello David,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. It's disheartening to hear that you see our property in such a light. You stated our property was filled with trash, had a broken elevator, rodents, along with other highlighted issues. Please know that your highlighted experience isn't the type HomeTowne Studios aim to provide. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is important to Red Roof and we’ll take a serious look into your comments in order to make changes to improve our customer experience. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Aleandro, Thank you for taking a moment out of your busy day to complete our survey. The staff at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hey Oran,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. It's saddening to hear that you weren't able to stay with us on your first night of arrival. For future reference please know that our front desk operate from 7am-11pm. You also stated that your experience did not meet your expectations due to our building appearance not to your liking neither was our beds. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Thank you Ricardo, for taking the time to write a review of your stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. It's nice reading that you took liking to our hotel's convenience, however, regarding your concern note that your feedback with be taken into consideration to make changes. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hi Miriam,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. You indicated that you were unsatisfied with our services, please accept our apologies for the inconveniences. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hey Jorge,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. You indicated that you were unsatisfied with pour level of cleanliness. Please know that an unclean experience isn't the level of service we aim to provide. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hey John,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. I'm sorry to hear that you weren't able to stay with us due to a late arrival. However, for future reference, we do have a night person that's able to check you in after our front desk operation hours (7am-11pm). Red Roof value your business and hope that you will give us the opportunity to provide a better experience. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Geraldo,The staff and I at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. It's truly disappointing to see your poor rating. In regard to your refund, please feel free to contact the property directly. Feedback from Red Roof guests is always welcome as we try to improve.Thank you again for your feedback, we hope to host you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Dear Lindsey,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible sign of mold in the room, the smoke alarm that was beeping, the encounter you had with the staff and the other concerns you described. I am sorry that the staff was not helpful of your situation. We take your issues seriously and we will use your feedback to ensure our staff is providing the level of service our guests deserve. I will also share your concerns with the management team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels. Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Dear Brandi,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the location, the odor you described and the other issues which hindered your stay. However, as it pertains to the deposit, please reach out to the front desk directly for further assistance. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Dear Fernando,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. It's great to hear that you were pleased with our location. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues which hindered your stay. Feedback from our guest is always welcome as we strive to continuously improve the quality of our guest services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,KamariaRed Roof ManagementRediResponse Specialist

Dear Charla,Thank you for your review following your stay at HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the broken light, the faulty locks on the stairs and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Hello Elizabeth,Your review of the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Dear Dylan, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. I am disappointed to read that you found the room to be unclean and that there was a lack of bath amenities. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is crucial, and we're ensuring that such issues are minimized in the future.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Emmanuelle,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. You indicated that the water in the water closet did not flush, you found hair in the sink and the uncleanliness of the sheets, resulting in your experience being hindered. This was truly disheartening to hear, and we do sincerely apologize for the inconvenience it caused. To prevent similar problems in the future, I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

Thank you, Anita, for writing to us about your recent stay at our hotel HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,Samantha Red Roof Management Rediresponse Specialist

Dear Ladell,Thank you for your review following your stay at HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the poor customer service you described hindered your stay. which was saddening to read. The insight you provided is nowhere near the standard of our brand, so I was truly disappointed. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Hello Valentina,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK and I appreciate your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Kayla, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. It is great to read that you had no complaints when you were at our hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Thank you, James, for writing to us about your recent stay at our hotel HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Brian, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the smell of the room, the encounter you had with the staff and the other concerns you described. I will share your feedback with our management team in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Dear Angelica,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver - Glendale/ Cherry Creek. I am glad to read that you were pleased with our staff at the front desk. However, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the room lacked cleanliness and that there were no towels. Please accept our sincerest apologies for the negative impact this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Jesus, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Denver - Glendale/ Cherry Creek and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Lynette. The staff and I at the HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek appreciate your 5/5 score following your stay. I am happy that our cleanliness and great customer service provided you with a positive experience. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Leanne,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek did not meet your expectations. The insight you provided us with is nowhere near the standard of our brand, so I was truly disappointed. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. We at Red Roof appreciate your business and truly value your feedback.We wish you all the best in your future travels.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Kiley,We at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK are disappointed to have earned your poor scoring of 1/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Zayne. The staff and I at the HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek appreciate your 5/5 score following your stay. I am thrilled that you had a nice stay with us. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Dear Daniel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - WEST. Please accept our sincere apologies for the staff you found to be rude and the noise disturbance that was contributed from people running upstairs. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hi ThanThan,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hello Kathleen, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Michele, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hi Samantha,Thank you for taking the time to write a review of your stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. It's nice to read that you took liking to the convenience of our property, however, you indicated that you weren't satisfied with your stay, our apologies for any inconvenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Dear Rj,We are sorry to hear your recent experience at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek did not meet your expectations. I will certainly bring your comments to the property’s attention in an effort to address your concerns.We appreciate your business and truly value your feedback. On behalf of Red Roof, we wish you all the best in your future travels.Sincerely,Red Roof Management

Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek, Kimberly. I am sorry that your experience did not meet your expectations. You stated that the rude front desk staff and the deposit policy hindered your stay. Please accept our deepest apologies for the inconveniences caused.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

Hello Yahir,I sincerely apologize that your stay at our HomeTowne Studios Denver Glendale/Cherry Creek didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Hello Emily,Thank you for reviewing our Hometowne Studios Denver - Glendale/Cherry Creek. It seems that you may have been faced with safety concerns while with us and that you felt displeased with the service in which you were provided. This is regrettable to hear as this is not an experience our guests usually have with us. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you have a better experience in your future travels.Very truly yours,Red Roof Management

Hello William,Thank you for choosing our HomeTowne Studios Denver - Glendale/Cherry Creek. Though we are happy that we were able to provide you with good customer service, we are disappointed to see that you found the room to be unclean. Please accept our apologies. This is not usually an experience our guests have with us. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

Dear Ramone,Thank you for taking the time to share your feedback regarding your experience at the Hometowne Studios Denver Glendale - Cherry Creek. We are happy that you were pleased the service provided by our night staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again, we do hope you will choose to stay with us at Red Roof again, so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

Dear Christopher,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the super friendly, super helpful staff and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Your comment will be shared with the staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello April, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Sergio, Thank you for the feedback about your recent stay at our hotel HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the lack of cleanliness of the environment. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Our Red Roof team value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Carlos, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Thank you for taking a moment to leave a review, Kristin. The staff and I at the HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek were disappointed to see your 4/10 score following your stay. In order to understand what prompted your 4/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

Hello Philip,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. I'm disappointed to see that your stay was less than ideal that prompted a 2/10 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Samual,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear John,We appreciate you taking your time to share your honest feedback here at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the stains on the wall, there was no toilet paper and the other concerns you listed. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. Your feedback is very important to us, so thank you for sharing.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist