Hotel vicino a Design at Riverside - Kitchener

“Great place and location ”

“Couldn’t give a better rating because the washroom in our room wasn’t in good shape. The sink drain was extremely slow and at times, water just sat there for a while after use. Gave 3 stars since the staff were kind and the breakfast was pretty decent.”

“The bed hurt my back. I could not have a full night sleep.”

“Great outdoor space, great pool!”

“The property was terrible. The king bed in my room was partially broken, the carpets stained, and the furniture and couch were beaten and stained. The sliding door didn’t latch properly, and barely opened or closed. I wouldn’t EVER stay there again.”

“Missed it!”

“Fabulous Staff and property”

“The rooms are OK. The hotel is dated, but the price was OK. Just off the highway very convenient. The staff was very knowledgeable and helpful.”

“Because we were there on a holiday Monday we assumed the breakfast would be open for weekend hours. We were down at 9:15 and told them that 13 more from our party were coming down. They said they closed breakfast at 9:30. But, the lovely lady in charge of breakfast hustled to add fresh food and set up tables. That was pretty incredible. Some of the clean up staff gave us side eye, but it worked out.”

“Used to be a great deal to stay at residences for ball tournaments very cheap, but knowing what you’re getting. Now they charge hotel prices without offering any hotel perks or conveniences. Single beds are garbage, paper thin walls and the tv picture and sound in every room for our team cut out and froze every 14 seconds. Really disappointed this time around. If we’re paying hotel prices, we will just stay at an actual hotel next time. Big positive was the lady at the front desk was fantastic...

“The TV was not working because the plugs were in poor condition and the phones could not be charged.”

“I booked the hotel based on location. The breakfast was average, not sure if the eggs were powdered eggs. The room was clean. The window screen was broken, luckily it was too early for bugs.”

“great heritage gem in KW”

“There was a prostitute in the hotel room next to me. Men coming to the room every 20 minutes. As a business woman travelling alone it was very unsettling. I did call to complain, they tried to resolve the situation but after the issue continued I requested to move rooms at 11pm. I was appreciative of them being able to accommodate me in a different room.”

“Clean rooms, efficient check out , staff was professional and helpful.”

“Nice clean room. Very nice and friendly staff. Parking was very convenient and felt safe.”

“The staff was very thoughtful and courteous. The room was clean and very practical.”

“Somehow my phone number got put as a forwarded number to other guests if they had issues. I got 10-20 calls from other guests asking for help within 48-hours after I checked out until the staff corrected the problem. But very scary on how that could even happen. Nothing like that has ever happened to me before.”

“Nice heritage hotel breakfast was OK. The library bar was very nice. Too bad there’s so much construction in town.”