Hotel con palestra in Connecticut

“Horrible service. Room wasn’t cleaned. Asked 6 times throughout the day. They even sent a cleaning crew up who came to the door and told us they were cleaning our room next. We waited in the lobby and killed a chunk of the afternoon. It was raining so we were just trying to relax. Got back to the room and it was still not cleaned. The a man came by before we went to dinner to clean it. All he did was put sheets on the bed. They told us since we booked through Expedia that they cannot refund me...

“I love their breakfast, they have a good variety of different options. The only thing that rubbed me the wrong way was after paying my deposit n paying for the room separately; I was stopped like I was trying to steal for grabbing breakfast. I had a breakfast voucher, but when I checked in no one mentioned I needed to show staff this. So of course having someone stop you n ask “ did you pay for that” really makes me feel really small. I paid in advance to avoid this.”