Hotel vicino a Edificio Storico Whittington Court - Cheltenham

“Luogo fantastico”

“Images are not like the rooms! Shared Bathroom which i refused to use. Check in is down the road and then you have a 5min walk to the actual location. No where to park so cost £15.00 to park in NCP. Defo wouldnt stay again”

“The room was clean and well prepared with a nice ensuite. Check in was good. The details on the website were accurate.”

“Clean and quiet, comfortable bed. Internet didn't work and the TV could only pick up one channel though. ”

“Room was broken into . Door was not strong - split in half. How dod someone get through security door? I expressed my concerns but no-one bothered to respond. I had asked what they had done about it. Did they even report to police. Then later I locked myself out of room. There is no reception so was asked to go to another hotel to pick up a key. I spent £19 on Uber (return) and didn’t even have shoes, and it was raining. Sheet didn’t fit mattress properly so kept coming off. Trains disturbed...

“Was not provided with an access code. When I managed to contact the property manager they claimed no personal information was forwarded to them, ie; phone number or email from Expedia. I had to enlist the help of a nearby business to contact them 3 hours after the check in time. If Expedia doesn’t forward details why would you continue to use them as booking agents. Property was close enough to train station and quite location, front door was often not secured from the street ”

“Not what was expected and not enough information including their own website ”

“Found hair of previous customer in the bed. ”

“The room and furnishings were beautiful, and found the space very comfortable to stay in. However, as the room was located on the top floor, it might be challenging for guests who are not very steady on their feet. Large suitcases also had to be carried up by myself, as the staff were not able to assist. In addition, after the cleaning service, the door to my room had not been fully closed, which was a slight concern from a security perspective. Apart from these points, I was satisfied with my...

“Fantastic place to chill and relax. The service is not adeguate to english standard. The staff was slow and clumsy in the restaurant area and in the breakfast area. We waited a while before being served.”