Una cassaforte in camera, una scrivania, insonorizzazione

Recensioni per Super 8 by Wyndham El Paso Airport

2 out of 5
Super 8 by Wyndham El Paso Airport
7144 Gateway Blvd E, El Paso, TX

Recensioni

6,6
Valutazione di 10 - Eccellente. 589 su 1587 recensioni" "
Valutazione di 8 - Buono. 223 su 1587 recensioni" "
Valutazione di 6 - Soddisfacente. 192 su 1587 recensioni" "
Valutazione di 4 - Scarso. 173 su 1587 recensioni" "
Valutazione di 2 - Terribile. 410 su 1587 recensioni" "

6,2/10

Pulizia

7,0/10

Personale e servizio

6,4/10

Servizi

6,2/10

Condizioni e dotazioni della struttura

6,6/10

Ecosostenibilità

Recensioni

2/10 Terribile

Adriana

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
Me hicieron doble cobro
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 1 mag 2024
Hello Adriana, We apologize for any inconvenience you may have experienced. We recommend contacting our management directly to address this matter further. Your feedback is valuable to us in ensuring a positive guest experience.

4/10 Scarso

Robert

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Room was dirty, had hair on all the beds and towels had mysterious yellow stains and the tv didn’t work.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 1 mag 2024
Hello Robert, We apologize for the inconveniences you encountered during your stay and appreciate your feedback. Rest assured we will address these matters with our housekeeping and maintenance teams to ensure a better experience for future guests. Thank you for bringing this to our attention.

4/10 Scarso

Anahi

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
El desayuno se supone es de 6 a 9:30 am y a las 8:30 ya no había nada que desayunar y se supone que lo incluye eso me parece mal
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 26 apr 2024
Hi Anahi,Thank you for bringing this matter to our attention. We understand that breakfast is an important amenity for our guests. Our breakfast service is indeed supposed to be available from 6 to 9:30 am, and we apologize for falling short of meeting those hours.We will investigate the circumstances that led to the lack of breakfast options at 8:30 am and take immediate action to prevent such situations from occurring in the future. Your feedback is valuable to us, and we appreciate you bringing this to our attention.We value your patronage, and we will work diligently to improve our breakfast service and ensure that it aligns with our stated hours and expectations.If you have any further concerns or if there is anything else we can do to rectify this situation, please feel free to reach out to us directly.Thank you for choosing our establishment, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.

6/10 Soddisfacente

Evora T

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e servizi
Our room look like someone busted in the door and on top of that me and my husband went for dinner one night came back with left over food left back out came back to our food being stolen and a few of our items idk what’s going on
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Relations Management, il giorno 26 apr 2024
Hi Evora,We are deeply sorry to hear about the unfortunate incidents you experienced during your stay at our establishment. Ensuring the safety and security of our guests and their belongings is a top priority for us, and we deeply regret that we fell short in this regard. We will investigate these incidents thoroughly and take immediate action to address any security vulnerabilities to prevent such occurrences in the future.We understand the frustration and concern you must be feeling, and we want to assure you that we are committed to resolving these issues. We kindly request that you provide us with any additional details or information regarding the incidents so that we can conduct a thorough investigation.We value your patronage and trust, and we will do everything in our power to rectify the situation and ensure that your future experiences with us are safe and satisfactory.If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us directly. Your feedback is important to us, and we appreciate the opportunity to address these issues and improve our services.

6/10 Soddisfacente

Luz maria

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The air conditioner is too noisy
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 23 apr 2024
Hi Luz,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

6/10 Soddisfacente

Miguel

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Me dieron un cuarto sucio la cama tenia comida solo la tendieron
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 23 apr 2024
Hi Miguel,Thank you for sharing your feedback regarding your recent stay at our hotel. We understand that you were not satisfied with the cleanliness of your room and we apologize for any inconvenience caused.We take cleanliness very seriously and have strict standards in place to ensure that our rooms are well-maintained and spotless. However, it is possible that in rare instances, there may be oversights or mistakes. We apologize if this was the case during your stay.We appreciate your bringing this matter to our attention, as it allows us to address it promptly and take appropriate action to prevent similar occurrences in the future. Our housekeeping team has been notified and will be reminded of the importance of adhering to our high cleanliness standards.We value your feedback, as it helps us to continually improve our services. If there is anything else we can do to address your concerns or make it up to you, please do not hesitate to let us know.We appreciate your patronage and hope to have the opportunity to serve you better in the future.

6/10 Soddisfacente

Daniel

Viaggio di coppia
No está como sale en las fotos ya el cuarto está muy viejo y se mira sucio
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Daniel, Lamentamos que su experiencia no haya cumplido con sus expectativas. Apreciamos sus comentarios y los transmitiremos a nuestro equipo para futuras mejoras en nuestro servicio. Estamos comprometidos con la calidad de nuestras instalaciones.

10/10 Eccellente

Olivia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Olivia,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

6/10 Soddisfacente

Faith

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Good bed
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 19 apr 2024
Hi Faith,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

2/10 Terribile

Jamya

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nasty
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations Management, il giorno 17 apr 2024
Hi Jamya,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

10/10 Eccellente

Emmanuel jose

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good place
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 16 apr 2024
Hi Emmanuel,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Eccellente

Abelardo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 15 apr 2024
Hello Abelardo,We appreciate you taking the time to provide us with your feedback. Should you have any more insights or concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

8/10 Buono

Cheng

Mi è piaciuto: Pulizia e personale e servizio
ok
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 14 apr 2024
Hello Cheng,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments have been noted and will be shared with the team for further improvement. We hope to have the opportunity to welcome you back in the future.

2/10 Terribile

Christopher

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Everything was broken. Bathroom was digusting. Door was not closed right so we felt cold air all night.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 13 apr 2024
Hi Christopher, Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and understand that you had concerns.While we strive to provide a comfortable and enjoyable experience for our guests, we understand that we fell short of your expectations in these areas. We take maintenance and cleanliness seriously, and we regret that the bathroom did not meet your standards. We will investigate the issues you mentioned and ensure that necessary repairs and improvements are made promptly. Your feedback will help us address these issues and prevent them from occurring in the future.Regarding the door not closing properly, our maintenance team will inspect and rectify the issue to ensure that all doors are functioning properly and provide a comfortable environment for our guests.We appreciate your feedback as it allows us to identify areas for improvement. Please be assured that we take your concerns seriously and will work diligently to address them.We value your patronage and hope that you will consider staying with us again in the future. It would be our pleasure to provide you with a superior experience that reflects the high standards we strive to uphold.If you have any further comments or if there is anything else we can assist you with, please do not hesitate to let us know.

10/10 Eccellente

Jose

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 13 apr 2024
Hi Jose,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Terribile

Chad

Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e personale e servizio
Literally 3 roaches in my room within the first hour of my stay
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 10 apr 2024
Hi Chad,We apologize for the unpleasant experience you had during your stay at our hotel.Maintaining a clean environment is of utmost importance to us, and we have strict protocols in place to prevent such occurrences. We take reports like this very seriously, and we will immediately investigate the issue and take appropriate actions to address it.We will take immediate corrective actions to rectify the situation and ensure that it does not happen again in the future.If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to our customer service team. We value your feedback and the opportunity to make things right.Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.

2/10 Terribile

Olga, League City

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Dirty rooms. The restroom had poop inside the toilet and hairs inside the tub. Floors was muddy. I saw 2 roaches. Nasty rooms.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Olga, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Scarso

Victorie, Anchorage

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Fan on in bathroom all night. Could not turn off. TV well past past decent display. Broken fixtures in bathroom. Sheetrock coming off. Mold on ceiling. Ceiling fan just gross.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Victorie, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We encourage guests to reach out to our management team directly to address any concerns and provide a more comfortable experience in the future.

2/10 Terribile

Jacob

Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 30 apr 2024
Hello Jacob, We're sorry to hear you weren't completely satisfied with your stay. Please feel free to reach out to us directly with any specific feedback you have from your experience so we can address any concerns promptly.

2/10 Terribile

Alondra

Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 26 apr 2024
Hi Alondra,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

4/10 Scarso

margarita

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 5 apr 2024
Hi Margarita,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

2/10 Terribile

Alicia

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very dirty and smells very bad and the property outside trash everywhere
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 3 apr 2024
Hello Alicia, We value your feedback and apologize for any inconvenience this may have caused. We strive to maintain high cleanliness standards and have shared your comments with our team for further review. Our priority is ensuring all guests have a pleasant stay with us.

2/10 Terribile

Ale

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Esta extremadamente sucia la habitacion, con papeles y polvo en el piso, olia mal, la puerta no cerraba bien, la cortina de la ventana estaba rota y se veia para adentro, la cafetera no servía, humedad en paredes, el baño deplorable. cuando pedimos cambio de habitacion por las pesimas condiciones que tenía, me dijeron que no me podían cambiar porque ya habian pasado 20min del check in y que yo la habia ensuciando. El desayuno es malisimo e insuficiente para la cantidad de personas que hay. El personal es muy grosero y no sirve para nada. HUYAN DE ESTE HOTEL!
Risposta di Manager, il giorno 2 apr 2024
Hello Ale, Lamentamos escuchar sobre su experiencia. Tomaremos en cuenta sus comentarios para mejorar nuestros servicios. Le recomendamos contactar con la administración para hablar sobre sus preocupaciones adicionales. Esperamos que en futuras visitas podamos brindarle una estadía más satisfactoria.

2/10 Terribile

Rebecca

I came to the Hotel at 12:30am for check in and the man at the desk said he no longer had rooms. I had a reservation confirmed and paid by Expedia. On the form it said I had until 5:00 am to check in. He said it was given away at 12:00pm and told me to call the manager back on Monday. Very bad customer service.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 2 apr 2024
Hello Rebecca, We apologize for the inconvenience you experienced during your check-in process. We recommend reaching out to the hotel management directly to address your concerns regarding your reservation made through Expedia. Your feedback is valuable to us for improving our services in the future.

2/10 Terribile

Carlos

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Don't come here. These people play dumb and lie. My room had a toilet that was falling apart and missing important hardware. After I told them they said there were no more rooms until the maintenance man said it had to be replaced!!! It's loud, scummy and management is trained to say NO!!!!!
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 2 apr 2024
Hello Carlos, We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team strives to address maintenance issues promptly, and we regret if there was a delay in resolving the matter. Your comments will be shared with the relevant departments for review and improvement. Thank you for bringing this to our attention.

2/10 Terribile

Judy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We looked at room and was appalled at the condition. We left and found a different place for the night.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 2 apr 2024
Hello Judy, We appreciate your feedback and apologize for any inconvenience caused during your stay. Please feel free to reach out to our management team to further discuss your experience. Your comments will help us improve our services for future guests.

10/10 Eccellente

Rafael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything is very good clean
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 2 apr 2024
Hello Rafael,We are glad to hear that you found our hotel clean during your stay. Your feedback is greatly appreciated!

10/10 Eccellente

Carlos

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I appreciated that management honored my Wyndham diamond membership and allowed me early check in.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 2 apr 2024
Hello Carlos,We are delighted to hear that you enjoyed the benefits of your Wyndham diamond membership during your stay with us. Providing early check-in is a service we strive to offer whenever possible to enhance our guests' experience. Your feedback is valuable to us, and we hope to welcome you back soon for another exceptional stay.

2/10 Terribile

jesus

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 2 apr 2024
Hello jesus, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us directly so we can address any concerns you may have. We value your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Soddisfacente

Gabriela

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
The beds didn’t have any comforters only the bedding. I requested one to the attendant and she said they couldn’t get me one because laundry room was closed. The mattress on one of the beds was old and wobbly. It felt like it was going to breakdown.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 28 mar 2024
Hi Gabriela,We apologize for the inconvenience and disappointment you experienced during your stay at our hotel. We understand the importance of providing comfortable bedding and a well-maintained mattress for a restful night's sleep.We apologize for the unavailability of a comforter upon your request. It is also unfortunate that our laundry room was closed at the time. We will review our processes to ensure that alternative arrangements can be made in such situations to better accommodate our guests' needs.Furthermore, we apologize for the condition of one of the mattresses in your room. We strive to ensure that all our mattresses are in good condition and provide a comfortable sleeping experience. We will investigate the specific mattress you mentioned and take appropriate measures to address the issue.We appreciate your feedback, as it helps us identify areas for improvement. If there is anything else we can assist you with or if you have any additional comments, please feel free to let us know. We value your satisfaction and would like the opportunity to make things right.Thank you for bringing these matters to our attention, and we hope you will consider staying with us again in the future so that we may provide you with a significantly improved experience.

10/10 Eccellente

Phillip

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly people
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 28 mar 2024
Hi Philip,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

4/10 Scarso

Marcela

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Las camas tenían tierra, incluso encontré una pastilla entre las sábanas y la cobija, también encontramos chinches en las camas, La habitación tenía mal olor. El seguro de la puerta del baño no servia. Faltan señalamientos para las habitaciones en números par, es raro, solo las habitaciones números non tienen señalización.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 28 mar 2024
Hi Marcela,We apologize for the extremely disappointing experience you had during your stay at our hotel. We understand that the issues you described are completely unacceptable and not at all reflective of the experience we strive to provide for our guests.The issues you had with the beds is completely unacceptable, and we regret the inconvenience and discomfort this caused you. We take reports like this very seriously, and we have strict protocols in place to prevent and address such issues. We will immediately conduct a thorough inspection and ensure the cleanliness of our rooms.We also apologize for the bad smell in the room and any inconvenience caused by the malfunctioning bathroom door lock. We strive to provide a comfortable and well-maintained environment. Your feedback is valuable, and we will address these issues to prevent any recurrence in the future.Regarding the lack of signs for rooms with even numbers, we will review our signage and ensure that all rooms are clearly marked for the convenience of our guests.We appreciate your feedback, as it helps us identify areas for improvement. We take your concerns seriously, and we will take immediate actions to address them. We value your satisfaction and hope you will consider giving us another chance in the future to provide you with a significantly improved experience.

4/10 Scarso

Sebastian

Non mi è piaciuto: Pulizia e personale e servizio
The room that I was given had hairs in the bedsheets in addition to a disgusting floor that looks like they use the same mop water over and over again. With lots of urine stains that the on duty manager claimed was the way the tile is until I forced him to clean it where all he did was wipe it away without disenfecting the area and not relocating me to a cleaner room.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 28 mar 2024
Hi Sebastian,We are sorry to hear about the unsatisfactory conditions you encountered during your stay at our hotel. We apologize for the unclean bedsheets and the condition of the floor in your room. These issues are completely unacceptable, and we understand the disappointment and frustration they caused.Maintaining cleanliness and hygiene throughout our property is of utmost importance to us, and we regret that we failed to meet those standards during your stay. Your feedback regarding the cleanliness of the room and the response from our on-duty manager is concerning, and we will investigate the matter thoroughly. We take such incidents seriously and will take immediate actions to address them.We apologize for not relocating you to a cleaner room upon your request. This is not the level of service we strive to provide, and we sincerely apologize for the oversight.We appreciate you bringing these issues to our attention, as it helps us identify areas for improvement. Your satisfaction is our top priority, and we would like the opportunity to make things right. If there is anything else we can assist you with or if you have any additional comments, please feel free to let us know.We hope you will reconsider staying with us in the future, as we would love the opportunity to provide you with a significantly improved experience.

10/10 Eccellente

Jaime

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ok
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 26 mar 2024
Hi Jaime,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Eccellente

Marcelo

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 15 apr 2024
Hello Marcelo,We're happy to hear you had a wonderful stay with us! Our team looks forward to welcoming you back soon for another fantastic experience at our hotel.

10/10 Eccellente

Emmanuel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Un poco vieja y falta de mantenimiento
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Emmanuel,We appreciate your feedback and regret to hear about your experience. Please feel free to contact our management team directly to further discuss your concerns. Your input is invaluable to us as we strive to improve our services.

2/10 Terribile

John

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello John, We value your experience and apologize for any issues encountered during your stay. Please feel free to reach out to us directly with any feedback you may have, so we can address them accordingly. Your satisfaction is our top priority.

2/10 Terribile

Alberto

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was small and the door was broken like someone tried to break in, The whole time we stayed there not once did they came to clean the room or give us clean towels or throw trash disgusting not recommended
Soggiorno di 5 notti a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Alberto,We are sorry to hear about your experience and thank you for sharing your feedback with us. We take all guest comments seriously to help us improve our services. For any future concerns during your stay, we recommend reaching out to our management team directly for immediate assistance and resolution.

2/10 Terribile

Alani

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
ew
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Alani,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with our team for improvement. Your comments are important in helping us enhance our guest experience.

8/10 Buono

Emmanuel

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Buen hotel para hospedarse
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Emmanuel,Nos complace saber que disfrutó su estadía con nosotros. Si tiene más comentarios o preguntas, no dude en ponerse en contacto con nosotros. ¡Esperamos darle la bienvenida nuevamente en el futuro!

10/10 Eccellente

Edward

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful Staff, knowledgeable and very helpful.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Edward,We greatly appreciate your kind words about our helpful and knowledgeable staff. Guest satisfaction is our top priority, and we are delighted to hear that our team provided you with excellent service during your stay. Thank you for recognizing their hard work and dedication to ensuring a pleasant experience for our guests.

2/10 Terribile

Kathlene

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The door to the room had clearly been broken in before. Did not close properly and left us ladies feeling unsafe. Asked for another room and the floors were super sticky… also, sketchy people around property… we said nope and checked back out. Desk person could not authorize a refund. Manager never reached out either so we never got a refund. Stayed somewhere else, paid for 2 hotels since we did not get refund.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 20 mar 2024
Hi Kathlene,Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We apologize for the multiple issues you encountered during your time with us and for any feelings of discomfort or insecurity that arose as a result.We regret that the door to your room was not in proper working condition. Your safety and peace of mind are of utmost importance to us, and we understand how vital it is to have a secure and functioning door. Please be assured that we will address this matter immediately to ensure it does not recur in the future.Additionally, we apologize for the cleanliness issues you experienced with the sticky floors. We strive to maintain a high standard of cleanliness throughout our property. Your feedback will be shared with our housekeeping team to ensure that such issues are promptly addressed and resolved.Regarding the presence of individuals who made you feel uneasy, we take this matter seriously and will work diligently to ensure the safety and security of our guests. We appreciate you bringing this to our attention.We regret to hear that you were unable to secure a refund at the front desk and that the manager did not reach out to you. We apologize for any miscommunication or inconvenience caused. We would like to rectify this situation and address your concerns directly. Please kindly contact our customer service department so that we can assist you further.Once again, we apologize for the disappointing experience you had during your stay. We value your feedback, and we hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.

2/10 Terribile

Evelyn

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Super dirty rooms and not once was out room cleaned while our stay. They reiked of smoke and the sink was clogged. Do not stay here!
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Relations Management, il giorno 19 mar 2024
Hi Evelyn,We regret the disappointing experience you had during your stay at our hotel. It is disheartening to hear about the cleanliness issues and the lack of room cleaning throughout your stay. The conditions you described, such as the smell of smoke and a clogged sink, are unacceptable. We take these matters seriously, and we will investigate the situation thoroughly to identify the root causes and take immediate corrective action to prevent such issues from recurring.We understand the importance of providing a clean and comfortable environment for our guests, and we apologize for failing to provide the level of service and cleanliness that you deserved.We value your feedback and the opportunity to make it right.We hope that you will reconsider staying with us in the future, as we are committed to providing a vastly improved experience.

8/10 Buono

Dovul_

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Pedí una habitación libre de humo y olía a cigarro
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello Dovul_, Lamentamos escuchar que tu experiencia no cumplió con tus expectativas. Siempre animamos a nuestros huéspedes a comunicar cualquier problema durante su estadía para abordarlo de inmediato. Agradecemos tus comentarios y los tendremos en cuenta para futuras mejoras en nuestra calidad de servicio. ¡Esperamos que vuelvas a considerar hospedarte con nosotros en el futuro!

4/10 Scarso

Nayirah

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Not the best at all but close to mall and food options
Soggiorno di 3 notti a marzo 2024
Risposta di Manager, il giorno 18 mar 2024
Hello Nayirah, We appreciate your feedback on our hotel's location near shopping and dining. We value your input and will use it to improve our guest experience. If you have any further comments or suggestions, please feel free to contact our management team directly.

6/10 Soddisfacente

Antoinette

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Could have been cleaner.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 13 mar 2024
Hi Antoinette,Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your comment regarding the cleanliness of your room, and we apologize for any shortcomings in this area.We take cleanliness very seriously, and we regret that we did not meet your expectations in this regard. Your feedback will be shared with our housekeeping team so that we can address any areas that may need improvement and ensure that we maintain a higher standard of cleanliness throughout our property.If there are any specific incidents or concerns that you would like to discuss further, please feel free to reach out to our management team directly. We appreciate your feedback, as it helps us identify areas where we need to focus our efforts to enhance the guest experience.Thank you again for sharing your thoughts. We hope you will consider giving us another chance in the future to provide you with the positive experience you deserve.

8/10 Buono

Daniel Ochoa García de

Viaggio di lavoro
Mi è piaciuto: Pulizia e servizi
Stayed 2 nights. Nobody did clean the room during my stay. It's ok for the price and convenient because breakfast is included. I would say this is much better than the other two Motel 6 close to this hotel.
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Management, il giorno 13 mar 2024
Hi Daniel,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your positive comments regarding the price and convenience of your stay, including the inclusion of breakfast.We apologize for the oversight regarding the cleaning of your room during your two-night stay. This is not reflective of our usual practices. We will review our procedures to ensure that such oversights do not occur in the future.We are glad to hear that you found our hotel to be a better option compared to the other nearby Motel 6 locations. We strive to provide a comfortable and enjoyable experience for our guests, and it's great to know that we met your expectations in this regard.We value your feedback and are always looking for ways to improve.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

8/10 Buono

Alfonso

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
El precio fue lo mejor. Se me hizo muy barato.
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Relations Management, il giorno 13 mar 2024
Hi Alfonso,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your positive comment regarding the price and the affordability of your stay.We are glad to hear that our pricing met your expectations and provided you with good value for your money. We strive to offer competitive rates while maintaining a high level of service and comfort for our guests. It's great to know that you found our pricing to be favorable and suitable for your needs.We value your feedback and are always looking for ways to enhance the guest experience.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

6/10 Soddisfacente

Lucien

Viaggio di coppia
Non mi è piaciuto: Servizi
Muchísimas gente indocumentada haciendo ruidos y pidiendo dinero
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 13 mar 2024
Hi Lucien,Thank you for bringing this matter to our attention. We understand that the presence of individuals requesting money and making noise on the premises may have caused some discomfort.We are aware of the situation and are actively addressing it to ensure the comfort and satisfaction of all our guests. We have security measures in place to handle such situations, and we will take appropriate action to address any concerns reported to us.If you encounter any specific incidents during your stay that require immediate attention, we encourage you to report them to our front desk or contact our security personnel. They are trained to handle such situations and will promptly address any concerns you may have.We appreciate your understanding and patience as we work to maintain a comfortable and welcoming environment for all our guests. Thank you for bringing this to our attention, and we hope the remainder of your stay is enjoyable.

2/10 Terribile

Deantre

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The room was still dirty change to another they didn’t change the sheets I had to duck out
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 6 mar 2024
Hi Deantre,We apologize for the cleanliness issues you encountered during your stay at our hotel. Ensuring a clean and comfortable environment for our guests is of utmost importance to us.We understand that you requested a room change due to the cleanliness concerns. It is unacceptable that the sheets were not changed, and we apologize for the inconvenience and frustration this caused you.We take your feedback seriously and will address this matter immediately with our housekeeping team to ensure that such oversights do not occur in the future. We understand that you chose to leave due to these cleanliness issues. We would like to assure you that we are taking your feedback seriously and are committed to improving our cleaning processes.We value your patronage and hope to have the opportunity to restore your confidence in our hotel in the future.