Camera, 2 letti queen, non fumatori | Cassaforte in camera, una scrivania, tende oscuranti

Recensioni per Comfort Inn Emporia

2.5 out of 5
Comfort Inn Emporia
899 Wiggins Road, Emporia, VA

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 354 su 738 recensioni" "
Valutazione di 8 - Buono. 237 su 738 recensioni" "
Valutazione di 6 - Soddisfacente. 84 su 738 recensioni" "
Valutazione di 4 - Scarso. 43 su 738 recensioni" "
Valutazione di 2 - Terribile. 20 su 738 recensioni" "

8,6/10

Pulizia

8,8/10

Personale e servizio

8,0/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Joan, Brewerton

Faucet in bathroom was barely attached to the sink. Bathroom floor sticky. Water pressure too low. Breakfast was adequate.
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Staff, il giorno 22 apr 2024
Thank you for letting us know about these issues that occured during your stay. We have passed along the comments about the faucet and water pressure to our maintenance department. We have also let our housekeeping department be aware to be careful on which cleaner they are using in the bathroom. We hope you made it safely to your destination and we cannot wait to have you stay with us again.

8/10 Buono

Terri

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e servizi
The rating for this hotel is too hight. The room was okay, was not then clearest. Bathroom was nasty, shower walls had dirty hands prints and yellow stuff in corners. The gentleman at the service desk was very nice and friendly, the night desk.
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

robert

Viaggio di coppia
The toilet was ridiculously small. I’m in the building business and I’ve never encountered one that short.
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Staff, il giorno 22 apr 2024
Thank you for filling out our survey. We are sorry that you find our toilets too low. We had to find an average height one to avoid it being too low or too high for people to use.We hope you had a safe trip and we hope to see you again.

10/10 Eccellente

Paula

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean! Friendly staff & great breakfast included
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Staff, il giorno 22 apr 2024
We are happy that you found our hotel to be clean and our staff friendly. Glad that you enjoyed our breakfast as well. We hope to see you again soon.

8/10 Buono

Christine

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Room was clean and it was quiet. Wasn’t told what time breakfast was. But it was a nice place to rest my head for the night.
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Staff, il giorno 9 apr 2024
Thank you for completing our survey your responses help us to see what we can improve upon for future stays. We will be sure and let all front desk staff know to make sure they are informing guest of breakfast hours. We hope to see you again soon.

10/10 Eccellente

Raymond

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice , clean , updated rooms . Great coffee..
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Staff, il giorno 5 apr 2024
Thank you very much. We are pleased you enjoyed our newly renovated hotel and our awesome coffee. We hope to see you again on your next trip through the area.

10/10 Eccellente

Cindy

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Our room was clean and comfortable. We have a small very well behaved dog and they don’t upcharge.,,,,now that’s pet friendly! We plan to make this our regular stop when going south and returning. Staff had always been pleasant.
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Staff, il giorno 28 mar 2024
Thank you for your wonderful comments about our hotel rooms as well as our staff. We were happy to have you and your furry friend stay with us. We hope to have you visit us again soon.

10/10 Eccellente

Rich

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Front desk person was great, cheerful and attentive even though we checked in at midnight. A clean, comfortable room awaited us. Glad we stayed here.
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Staff, il giorno 19 mar 2024
Thank you for your kind words about our staff member we will be sure and pass this along to them. As well as, the kind words about your room and make sure that the housekeeping staff is aware of it. We hope to see you again soon.

8/10 Buono

Peggy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Conveniently located near eateries and ability to walk nearby
Soggiorno di 2 notti a marzo 2024
Risposta di Front Desk Staff, il giorno 19 mar 2024
Happy to be conveniently located and we hope you got some yummy food before resting for the night. We hope to have you stay with us again the next time you pass through.

10/10 Eccellente

Caleb

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Staff, il giorno 16 mar 2024
Thank you for staying with us recently. We are glad that you enjoyed your stay with us. We hope you made it safely to your destination and we cannot wait to have you stay with us again on your next trip.

10/10 Eccellente

Judy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel is spotless! Beds comfortable and staff is extremely pleasant and accommodating! Highly recommend
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 9 mar 2024
Thank you very much for your glowing feedback and perfect rating! We're delighted to hear that you found our hotel spotless, our beds comfortable, and our staff extremely pleasant and accommodating. Providing exceptional service and a clean, comfortable environment for our guests is our top priority, and we're thrilled that we could meet your expectations.Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever find yourself in the area again, we would be honored to welcome you back for another excellent stay.Thank you for choosing to stay with us, and we look forward to the opportunity to serve you again in the future!

10/10 Eccellente

Rebecca

Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk Staff, il giorno 28 mar 2024
Thank you very much for filling out our survey. We hope you made it safely to your destination and we cannot wait to have you stay with us again.

10/10 Eccellente

Theodore

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Recently renovated and facility is like new.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 9 mar 2024
Thank you for your positive feedback and perfect rating! We're thrilled to hear that you enjoyed our recently renovated facilities and that everything felt like new during your stay. Providing a fresh and comfortable environment for our guests is a top priority, and we're glad we could meet your expectations.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back for another outstanding stay in the future!

6/10 Soddisfacente

SUSAN

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 9 mar 2024
Thank you for your feedback. We're sorry to see that your experience fell short of your expectations, and we apologize for any inconveniences you encountered during your stay. Your satisfaction is important to us, and we're committed to addressing any issues to improve our services.If there are specific areas where you feel we could have done better or if you'd like to provide more details about your stay, please don't hesitate to reach out to us. We value your input and hope to have the opportunity to make things right and regain your trust in the future.

4/10 Scarso

Ahmed

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
If you have infants or toddlers don’t stay at this hotel since they don’t offer cribs or any sort of accommodations, which is a first for me staying at a hotel. Additionally, I asked the front desk for extra bedding and she said “we don’t have because of shipping issues, if you’ve been seeing the news there are problems with the ports” First of all there’s no such thing, and second that shouldn’t be the customer’s problem. The room was decent but smelt like cigarettes and the bathroom didn’t have shampoo. All around wasn’t a good experience but needed a place to stay for the night with my family. I wouldn’t recommend this hotel
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 9 mar 2024
Thank you for sharing your feedback about your recent stay, and we apologize for the inconvenience and dissatisfaction you experienced. Providing accommodations for infants and toddlers, such as cribs, is important to us, and we regret that we were unable to meet your needs in this regard. We understand the importance of having extra bedding available and apologize for any miscommunication or inconvenience caused by the lack of availability.Regarding the explanation provided by the front desk regarding the extra bedding, we apologize if it came across as unsatisfactory or misleading. We'll ensure that our team members are trained to provide accurate information and better assist guests in the future.We also apologize for the cleanliness issues you encountered in your room, including the cigarette odor and the lack of shampoo in the bathroom. Maintaining a clean and comfortable environment for our guests is a priority, and we'll address these issues with our housekeeping team to prevent similar occurrences in the future.We appreciate your feedback and take it seriously as we strive to improve our services and guest experience. If there's anything else we can do to address your concerns or if you'd like to discuss your stay further, please don't hesitate to reach out to us directly. We hope to have the opportunity to make it right and regain your trust in the future.

10/10 Eccellente

Susan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice place. Enjoyed our overnight stay and definitely would stay again and highly recommend it
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 9 mar 2024
Thank you very much for your glowing feedback and perfect rating! We're thrilled to hear that you had such an enjoyable overnight stay with us and that you found our place to be very nice.Your recommendation means a lot to us, and we're delighted that you would stay with us again. Providing excellent service and a welcoming atmosphere is our top priority, and we're glad we could meet your expectations.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your business and look forward to welcoming you back for another outstanding stay in the future!

10/10 Eccellente

Raymond

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel tres confortable
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 9 mar 2024
Nous sommes ravis d'apprendre que vous avez trouvé notre hôtel très confortable et que vous avez apprécié votre séjour. La satisfaction de nos clients est notre priorité absolue, et nous sommes heureux d'avoir pu répondre à vos attentes.Si vous avez d'autres commentaires ou si vous avez besoin d'assistance pour un futur séjour, n'hésitez pas à nous le faire savoir. Nous vous remercions d'avoir choisi de séjourner chez nous et espérons avoir le plaisir de vous accueillir à nouveau pour un séjour tout aussi agréable à l'avenir!

10/10 Eccellente

Marco

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
N/a
Soggiorno di 3 notti a febbraio 2024
Risposta di General manager, il giorno 9 mar 2024
Thank you for your feedback and for the perfect rating! We're glad to hear that you had a positive experience during your stay. If you have any specific comments or if there's anything else we can assist you with in the future, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back for another excellent stay!

10/10 Eccellente

Anthony, YORK

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 9 mar 2024
It seems you've provided a rating of 5/5, which indicates a positive experience. We're glad to hear that you had a satisfactory stay.If there's anything specific you particularly enjoyed or if there are any areas where you feel we can improve, please don't hesitate to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!

10/10 Eccellente

Daniel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Conveniently located. Clean and comfortable. Good food places nearby.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 gen 2024
I'm glad to hear that you found the hotel convenient, clean, and comfortable. Thank you for a 5/5 rating. We are glad you enjoyed your stay and hope to see you again soon. safe travels!

4/10 Scarso

Anerol

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 9 mar 2024
Thank you for your feedback. I'm sorry to hear that your experience fell short of your expectations, resulting in a rating of 4/10.If you're comfortable sharing more details about your stay and what aspects you found unsatisfactory, I'd appreciate the opportunity to understand better and address any concerns you may have. Your feedback is essential to us as we strive to improve our services and ensure that all our guests have a positive experience.

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Got here late, very tired. William at desk was extremely nice. Slept well. Comfortable. Great breakfast. Very quiet all around.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 gen 2024
I'm delighted to hear that you had a positive experience during your stay! It's great that William at the front desk made a positive impression, and you had a comfortable night's sleep. I will pass your comments on to William. We hope to see you next time you are in town. Safe Travels!

10/10 Eccellente

Christine

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 gen 2024
Thank you for the 5/5 rating we are so glad you enjoyed your stay with us. We hope to see you again soon.

8/10 Buono

Elaine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great except the water pressure for both the bathroom sink and shower was VERY low. Breakfast was OK. Very good scrambled eggs, everything else was average.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 gen 2024
I'm glad to hear that most aspects of your experience were great. However, I understand that the low water pressure in the bathroom and the average breakfast had an impact on your overall satisfaction. Your input is valuable, and it provides insights that can contribute to improvements. We hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Karen

Soggiorno di 1 notte a gennaio 2024
Risposta di general Manager, il giorno 29 gen 2024
Thank you for an amazing 5/5 rating. We are so glad you enjoyed your stay. We hope to see you next time you are in town. Safe travels!

6/10 Soddisfacente

Kimberly, Lawrenceville

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
They didnt have my expedia reservation. Took almost 40 minutes to check in due to the hotel having to call expedia customer service. Upon getting to our room there was no toilet paper, no tissues, a bottle of nail polish left on the window sill, only 3 towels when there was a reservation for 4 and no shampoo container (only conditioner) on the wall in the shower. Got the TP, tissues and towel fixed by visiting the front desk. But really odd that a room was put to "clean" with so much missing. Need better quality control checks when in the pick up state. Breakfast was small quaint and fine. Very nice to have complimentary lemon water, coffee, tea and hot cocoa available 24 hrs in the lobby
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 gen 2024
Thank you for taking the time to share your experience, and I sincerely apologize for the inconvenience you faced during your stay. It's disappointing to hear about the issues with your reservation, room amenities, and the check-in process. Your feedback is valuable as it helps us identify areas for improvement. I will ensure that your comments are shared with the relevant teams to address the concerns and prevent such incidents in the future. We appreciate your understanding, and we hope to have the opportunity to better serve you in the future. Safe travels!

8/10 Buono

Gary

Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 gen 2024
Thank you for your 4/5 rating. We hope to see you again soon.

10/10 Eccellente

Elaine

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Right near I-95 clean and convenient
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 gen 2024
Thank you for an amazing 10/10 rating. we are delighted to hear that you enjoyed your stay. We hope to see you next time you are in town. safe travels.

10/10 Eccellente

kevin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 gen 2024
Thank you for the 5/5 rating. It's great to hear that you had a pleasant stay with us we hope to see you again soon.

6/10 Soddisfacente

Firdevs

Viaggio di lavoro
Non mi è piaciuto: Servizi
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 29 gen 2024
Thank you for taking the time to leave our hotel a review. We thank you for your feedback and we hope to see you again soon to provide a more positive experience. Safe travels!

10/10 Eccellente

Shannon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room is clean and reasonably priced.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 gen 2024
Thank you for the 5/5 rating! We are happy to hear you enjoyed your stay with us. We hope to see you next time you are in town.

8/10 Buono

Marie-Josee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 30 dic 2023
Thank you for your feedback! If there are specific areas where you think we could improve and make your stay even better, please let us know. We value your input and hope to provide you with an even more enjoyable experience during your next visit. We appreciate your business and look forward to serving you again!

8/10 Buono

Ivan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was good
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 30 dic 2023
Thank you for your feedback! We're pleased to hear that your overall experience was good. We appreciate your input and look forward to welcoming you back in the future!

10/10 Eccellente

Geoffrey

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 30 dic 2023
Thank you for the positive rating! We're delighted to know you had a great experience during your stay. We look forward to welcoming you back for another excellent stay!

10/10 Eccellente

Timothy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything was good except the sink water pressure was low, but that was minor. Clean and quiet, right off I-95
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 30 dic 2023
Thank you for providing feedback on your stay! We're pleased to hear that overall, you had a positive experience, finding the hotel clean and quiet. We appreciate your understanding regarding the minor issue with the sink water pressure. We look forward to welcoming you back for another great stay in the future!

10/10 Eccellente

Leigh

Viaggio con la famiglia
The room was clean with comfortable bed. Enjoyed breakfast and coffee.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 30 dic 2023
We're thrilled to hear that you had a positive experience during your stay! It's great to know that the clean and comfortable room, as well as the breakfast and coffee, contributed to your satisfaction. We appreciate your excellent rating and look forward to hosting you again for another enjoyable stay!

10/10 Eccellente

John

Passing Through
The hotel was convenient and the room was clean and comfortable.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 30 dic 2023
Thank you for the excellent rating! We're pleased to hear that you found our hotel convenient, and the clean and comfortable room met your expectations. We appreciate your positive review and look forward to welcoming you back for another great experience!

10/10 Eccellente

Sara

Risposta di general manager, il giorno 9 mar 2024
It seems you've provided a rating of 5/5, which indicates a positive experience. We're glad to hear that you had a satisfactory stay.If there's anything specific you particularly enjoyed or if there are any areas where you feel we can improve, please don't hesitate to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!

10/10 Eccellente

Anerol

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place
I love staying there thats why i keep coming back
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 30 dic 2023
We're delighted to hear that you love staying with us! Your loyalty is truly appreciated. We're here to ensure you have a wonderful experience each time you choose to stay with us. Thank you for the perfect rating of 10/10!

10/10 Eccellente

Sharon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 30 dic 2023
Thank you for the perfect rating of 10/10! We're thrilled to hear that you had a great experience. Your feedback is important, and we're here to assist with any questions or concerns you may have. Safe travels!

8/10 Buono

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di General manager, il giorno 30 dic 2023
Thank you for providing your feedback with an 8/10 rating. If there's anything specific you enjoyed or if there are areas where you think improvement is needed, feel free to share. Your input is valuable, and we appreciate your time.

10/10 Eccellente

Charles

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We were pleased with the cleanliness of the place and the room. The only issue we had was when we took a shower there was no hot water only Luke warm other than that we were pleased
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 30 dic 2023
Thank you for taking the time to share your feedback. We're glad to hear that you found the place and room clean. However, we apologize for the inconvenience you experienced with the hot water during your shower. Your comments are valuable, and we'll use them to improve our services. We appreciate your understanding and hope to have the opportunity to host you again in the future. Safe travels!

10/10 Eccellente

Paula

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean nice room! Great breakfast!!
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager , il giorno 30 dic 2023
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay, particularly the clean room and great breakfast. We appreciate your high rating, and we hope to welcome you back in the future. If you have any specific comments or suggestions to make your next stay even better, feel free to share. Safe travels!

10/10 Eccellente

patricia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 30 dic 2023
Thank you for the perfect score! We're delighted to hear that you had a fantastic experience during your stay. We appreciate your feedback and hope to have the pleasure of hosting you again in the future. Safe travels!

10/10 Eccellente

Michael

Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 30 dic 2023
Thank you for the 5/5 rating! We're delighted to know that you had a great experience. We hope to have the pleasure of hosting you again in the future. Safe travels!

10/10 Eccellente

ann

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Manager was professional and very nice.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 30 dic 2023
Thank you for the positive feedback about our manager. We're pleased to hear that they were professional and very nice. If you have any further comments or suggestions, feel free to let us know. We appreciate your patronage and hope to welcome you back for another excellent stay in the future. Safe travels!

6/10 Soddisfacente

BENOIT

Mauvaise odeur et vielle chamnre
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 20 nov 2023
Thank you for sharing your feedback. We apologize for the issues you encountered during your stay, particularly the bad smell and the condition of the room. However, we just finished a complete renovation in October of this year. Your experience falls below the standards we aim to provide, and we sincerely regret any inconvenience this may have caused.We appreciate your understanding, and we hope to have the opportunity to better serve you in the future. Thank you for bringing these matters to our attention.

6/10 Soddisfacente

Dawn

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Hotel staff is pleasant. Pillows are comfy. Stale smell permeates the facility - allergy alert! Tub needs a good scrub, the bottles of shampoo attached to the wall are covered in grime and the shower pressure is non existent.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 20 nov 2023
Thank you for taking the time to share your feedback. We appreciate your positive comments about the pleasant hotel staff and comfy pillows.However, we sincerely apologize for the concerns you've raised about the facility, including the stale smell, cleanliness issues with the tub and shampoo bottles, as well as the lack of shower pressure. Your experience falls short of the standards we aim to provide, and we genuinely regret any inconvenience this may have caused.Your feedback is valuable, and we will address these concerns promptly to ensure improvements are made. We appreciate your input as it helps us to enhance the guest experience. We hope to have the opportunity to better serve you in the future. Thank you for choosing us, and we appreciate your understanding.

8/10 Buono

Julie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 20 nov 2023
Thank you for your rating of 8/10. We appreciate your feedback. If there are specific aspects of your stay that contributed to this rating or if you have any suggestions for improvement, please feel free to share them. Your feedback is important, and we aim to provide an even better experience on your next visit. We appreciate your support and your input.

10/10 Eccellente

Benjamin

Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 20 nov 2023
Thank you for the perfect rating of 10/10! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay on your future visits. If you have any specific comments or requests for your next visit, please feel free to share them. We appreciate your support and your feedback. Safe travels!