Hotel vicino a Fresenius Medical Care at Lubbock Heart Hosptial - Lubbock

“This hotel needs to be updated especially when you pay extra for the top VIP floors. ”

“Very clean , friendly and helpful staff, very good breakfast”

“Requested room to be cleaned and freshened up with towels, coffee, drinking glasses. They said they would but did not. Had to go down at 11:00pm to get items. Otherwise it was fine. Btw…we were there for a concert so was charged 1100.00 for a 2 night stay. Regular price around 140.00 per night..”

“Staff was great, rooms clean! Parking was not the greatest if you are in a truck but worked with some Austin Powers moves.”

“Did not like that price was raised two times more for just one night due to an event in the area.”

“The staff at breakfast was awesome. The rooms are showing some age. But a good value for the dollar ”

“Hotel is very old needs much updating. Price gouging for events happening in Lubbock over the weekend, so greedy.”

“The worst service.”

“Didn't have towels in the room. Had to go to the front desk twice to get towels. No hot water. Internet didn't work very well, it affected watching TV”

“Great renovated property. ”

“Don't judge a book by its cover. The building' look from outside isn't too convincing. By the time we entered the front desk, the smellbwas clean and fresh. The frontdesk staff is polite. The room we stayed was clean, including everything in it (beds,carpet, floor, bathroom, refridge, etc). AC is working well. Breakfast: fresh banana n oranges, coffee, juice, cereal, oatmeal, breads, yogurt, and waffle. The hotel is easily to access from main road. It's only 4 mins away to the AT&T Stadium...

“Not the best. It was good. Clean but not fancy”

“The shower head did not have a good flow, other than that everything else was good.”

“Clean rooms, kind staff and great breakfast ”

“Awesome ”

“Shower needs a good scrub there was built up soap scum all over the walls and on the floor. Beds ere a little harder than we liked. And pool closing at 9pm was a downer for we traveled for 13 hrs and was looking forward to setting in the hot tub. ”

“⸻ We booked this hotel specifically for the George Strait concert and paid nearly $1,000 for the room, fully expecting a basic level of service. Check-in is listed as 3:00 PM. We arrived at 4:30 PM and were told our room still wasn’t ready. We didn’t get access until almost 5:45 PM—nearly three hours past check-in. Because of this, we missed half of the concert we traveled for. Let’s be clear: this wasn’t a surprise event. You knew the town would be busy, you charged premium rates because of...

“Combination of Expedia not allowing me to change an error in initial reservation, to when checking in being told we no longer had a reservation, along with being charged for the one night booked in error to having to pay double for the ONE night we needed the reservation for. Long story, changed 3x for a room for ONE night. Felt as is we were flat out lied to when checking in saying there were no more rooms available because we didn’t check in on the night I booked in error therefore our “2nd...

“it was meh. ”