Mr Claudio Proietti booked a studio for 2 people at Louis Studios Santorini from 25/07 to 30/07 via. Mr Claudio Proietti has informed us for the arrival details and we went to pick up them from the port at 05:00 am on 26/07 free of charge. When we pick up them form the port, we informed him that Louis Studios was overbooking until the next day and we found a similar hotel close to Louis Studios. Louis Studios has 3 keys category, Blue Bay Villas has 4 keys category. He agreed to stay at Blue Bay Villas until the next day in the morning, in the day Mr Claudio Proietti informed us that Blue Bay Villas has not kitchen, we told him and we make a discount 40 euro from the total price of the reservation, we gave him also a car free of charge for 1 day ( 40 euro) we paid also to have a breakfast at Blue Bay villas due all this situation. The next day on 27/07 came at Louis Studios until 30/07. Mr Claudio Proietti agreed to stay at Blue Bay Villas and then at Louis Studios, he could cancel the reservation without fees. The total price of the reservation that booked Mr Claudio Proietti was 435 euro, finally he paid 395 euro. Louis Studios cover the payment at Blue bay Villas and the rent a car for 1 day. Finally, Mr Claudio Proietti did not want to pay the reservation due all this situation, we did not accept and we charged him the above rate 395 euro.