Dear Mrs. Serita, We would like to thank you for taking the time to review our hotel. We are really sorry to read that we haven’t met your expectations on this occasion. As you mention in your review our services were restricted due to the pandemic, as our first priority was the safety of our guests. For these reasons the operation of our restaurant at this certain period was limited, however we would like to assure you that our restaurant and all our facilities will operate normally for the season 2022. Regarding the spa, the same rules applied and the appointments were limited as we were trying to avoid the crowds in the spa area at the same time. Please note that, regarding your point on our Spa Manager, the Hotel started its operation last year in July and of course all our team members take their days off as normal. As our front desk explained in person, there was a health and safety warning and this was the only reason that we had to amend the day of your treatment, until we made sure that we could continue operating as normal. Kindly note that for all of us in Notos our guests safety is a top priority. Once again thank you for the time taken to review our property, your feedback is invaluable in our everlasting quest to improve our services. We hope to see you again in the near future and having the chance to welcome you back and offer you a memorable experience