Hotel Bel Azur Thalasso & Bungalows

Location of the hotel is great. Few steps from the beach. Reached the hotel after 14.00 and found a long que at the reception. After waiting for an hour we came to realize that, there are people around us who are waiting in the que becouse of the rooms are not ready. Althogh there were four person at the desk but only one of them was talking to the guest. Job for the other three staff was only to redirect everyone to the que regardless of whatever your query is. You have to go through the same person!! While waiting in the que my partner asked the lady staff for a pen to fill out the forms to check in. And the lady simply asked my partner to go to the same person to get a pen even though we were waiting in the que to reach to him. Once reached to that only working person. Without any greetings or eyecontact , We were told that they dont have our reservation and hotel is fully booked!! When we showed him our reservation and payment receipt we were simply told to wait without any explanation. Having waited for another half an hour we decided to confront him. When we asked him wahts going on, he simply went inside the back office without saying a single word and sent someone else out, and he immediately igrored us started dealing other guest in the que. At this poit we confronted him and asked about our room. Had to go through the whole process of explaining him everything and showing our reciept . He asked me to email my booking details and reciept to him!