Hotel vicino a Hanley Park - Stoke-on-Trent

“NUOVA E PULITA”

“Couldn't fault hotel woll definitely stay again.”

“Very clean, very friendly and helpful staff. The kitchen is very well equipped, whatever you need, it is there. I will be sure to stay there again, when I go back to Stoke-On-Trent! Thank you very much!”

“Really friendly and helpful staff. Breakfast was really busy the morning we were there and they managed everything really professionally.”

“It is listed as: Entire apartment, Sleeps 2, Popular amenities, Self-parking included, Garden, Free Wi-Fi. The term Entire apartment is missleading. The fact is it is a room in a house. It is ensuit. This room is on the 1st floor. The Kitshen is shared and is on another floor. There is double bed, so technically you can have 2 people sleeping on the same bed. There is single parking lot infront of the house, but there are other parking lots walking distance from the house, for free. There is...

“I booked two rooms as a last minute stay. Immediately on bookimg I had two phone calls that I missed as I was in my way to the accommodation. I then received a text message to tell me they could not accommodate my booking and to cancel. I was adviced by Expedia not to cancel as this would be against the cancellation policy - I am still trying to get a refund and will probably have to esculate the process”

“Terrible communication and not clean at all ”

“Apart from me having to contact them and the stress of getting and returning the keys place and staying were great and hoatwas excellent at sorting it out just process and key access needs to be improved”

“Staff is good. Sleeping room is clean. Have to share bathroom with other guests. Toilet lock broken.”

“Property was clean. Not as stated entire property. Shared facilities. Bathroom via the kitchen on ground floor had child. Did not feel we could relax here as thought we had entire apartment. Outside next to little shop. Traffic island outside meant couldnt park outside and single line. Area around property made us feel unsafe- wasnt the best.”

“Absolutely avoid at all costs - hubby and children were left without any place to stay when hosts lost booking”

“When i arrived i was sent the code to the key safe to get the keys. When I opened it there was no key in the safe. Having phoned the contact number and cutting a long story short a member of staff had gone off with the keys in his pocket. Also there was no shower gel in the shower. The kitchen is communal and the walls are not thick and I was awaken by the sound of cups being knocked together at approximately 6 am.”

“Comodissima posizione Personale reception gentilissimo”

“It was extremely disappointing to discover that the photos on the website did not reflect the reality of the property. Upon arrival, the house looked nothing like what was advertised. I had booked a room for two people, but the space was far too small to comfortably accommodate us. On top of that, the entire house was unclean, which made the stay even more unpleasant. Overall, a very disappointing experience.”