Salottino della hall

Recensioni per The Hotel Hot Springs

3 out of 5
The Hotel Hot Springs
305 Malvern Avenue, Hot Springs, AR

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 947 su 1651 recensioni" "
Valutazione di 8 - Buono. 439 su 1651 recensioni" "
Valutazione di 6 - Soddisfacente. 156 su 1651 recensioni" "
Valutazione di 4 - Scarso. 76 su 1651 recensioni" "
Valutazione di 2 - Terribile. 33 su 1651 recensioni" "

8,6/10

Pulizia

9,2/10

Personale e servizio

8,6/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Kate

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved this hotel. It was walkable to most things. The staff was very helpful with questions and suggestions. They have this van that if asked will take you to the casino or even to the top of the mountain for your hike down. The complimentary drinks for the guest was a very nice touch. I just loved this hotel.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Kate, it's wonderful to hear that you had such an enjoyable stay at The Hotel Hot Springs. It brings us joy that our location was convenient, and our team members were able to provide helpful tips during your visit. We're thrilled you found our free shuttle service and thoughtful perks for our guests helpful. Your kind words are greatly appreciated and we look forward to hosting you again.

10/10 Eccellente

Debra

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was a great place to stay. Right downtown. Staff was fabulous. Rooms clean. Will definitely stay there again.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Debra, it is wonderful to hear you had an exceptional experience at The Hotel Hot Springs. Your comments regarding the fantastic location, our fabulous team members, and spotlessly maintained rooms truly brighten our day. Your eagerness to return is the highest compliment you could give. We eagerly anticipate your next stay.

10/10 Eccellente

DONALD, Wichita

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
lovely accomodations
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Thanks for sharing this perfect rating, Donald!We're thrilled to hear you enjoyed your stay at The Hotel Hot Springs! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Eccellente

Anne

Mi è piaciuto: Pulizia
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
Thank you for the excellent rating, Anne!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Hotel Hot Springs! We look forward to hosting you again soon.

10/10 Eccellente

debbie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They are very friendly
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 23 apr 2024
Debbie, we're thrilled to know you found our team members at The Hotel Hot Springs to be very friendly. We always strive to provide a welcoming atmosphere and we're glad we achieved that during your stay. We appreciate your terrific feedback and we hope to welcome you back in the near future.

10/10 Eccellente

Hilary

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent location and staff. Very close to great restaurants. We stayed in an ADA room as there were no other available rooms and our bathroom door wouldn’t stay shut, we had to put something in the way of it opening from the outside.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 23 apr 2024
Hilary, it's great to hear that you appreciated the excellent location of The Hotel Hot Springs and proximity to fantastic dining options. We're glad our team members met your expectations. Regarding the issue you experienced with your bathroom door, your feedback is vital in our ongoing effort to improve. We are sure to address this point to further enhance our guests' experience. We appreciate your patronage and are looking forward to having you with us again in the future.

4/10 Scarso

Jessica

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Bed and sheets were comfortable
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 21 apr 2024
Jessica, it's good to hear that you found the bedding to your liking. We appreciate your input and always strive to ensure a high-standard of comfort for our guests.

10/10 Eccellente

Sandra

Viaggio di coppia
Mi è piaciuto: Servizi
.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 21 apr 2024
Thanks for the amazing rating, Sandra!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at The Hotel Hot Springs!

4/10 Scarso

Kirk

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Will not return
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 20 apr 2024
Kirk, we regret to hear about your dissatisfaction and the fact that you're considering not to return. We strive to provide an enjoyable experience for all of our guests and it seems we didn't achieve this during your stay. We appreciate your feedback as it allows us to identify areas of improvement. We would welcome the chance to win back your trust in the future. Thank you.

4/10 Scarso

Kirk

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Positives: 1. The staff was friendly. 2. The rooms appeared clean. 3. The complimentary shuttles to downtown were appreciated. Negatives: 1. The breakfast was terrible (only thing worse than the food was the coffee). Obvious that nothing was prepared onsite, and it was served with plastic plates, silverware and cups. The catered lunches were even worse. Plus, they put out the same exact breakfast all five mornings we were there. 2. The parking lot was a full block away from the hotel. 3. There were A/V problems during our meetings, and the IT person sent into the room was the same young lady that brought in the water and coffee service. 4. Their wifi didn't work properly for iphones. No advance notice, and when brought to their attention, the solution was giving us an 800 number to call and get it corrected ourselves. 5. No workout room. 6. The ownership has implemented every possible option to cut corners at the expense of their guests experience, stepping over dollars to pick up pennies.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 20 apr 2024
Kirk, it's positive to hear that you found our team members friendly and the rooms clean. We're also glad our complimentary shuttle service met your needs.On the other hand, we're sorry to hear about your experiences concerning the breakfast selection, parking situation, and meeting-room arrangements. We regret any inconvenience you might have experienced due to the Wi-Fi access and the lack of a fitness facility. Rest assured, our guests' satisfaction is our top priority and your feedback is valuable to help us in continuous improvement.Thank you for taking the time to share your experience with us.

10/10 Eccellente

Dan

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient to historic downtown!
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 19 apr 2024
Dan, how wonderful to hear that you appreciated The Hotel Hot Springs' location near the downtown area. Thank you for your positive feedback, and we hope to have the pleasure of hosting you again soon.

10/10 Eccellente

Donnie, Arlington

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is our go-to hotel whenever in Hot Springs. Easier to park, and walkable to everything downtown.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 16 apr 2024
Donnie, we're thrilled that The Hotel Hot Springs is your preferred place to stay when visiting the area. It's wonderful to know that our convenient location, with easy parking and access to downtown activities, enhances your visits. We're looking forward to welcoming you back during your next trip to Hot Springs.

8/10 Buono

Allison

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Location is great. Transportation offered by hotel is great. Cleanliness of rooms is average at best.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 16 apr 2024
Allison, it's heartening to hear that our location and transportation services met your expectations at The Hotel Hot Springs. We continuously strive to ensure our rooms are immaculate, so we thank you for your feedback about our cleanliness, and we'll certainly look into making improvements.

10/10 Eccellente

Tiffany

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Close to downtown shopping and very clean. Good customer service
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 16 apr 2024
Tiffany, it's a delight to hear you enjoyed The Hotel Hot Springs' prime location near downtown shopping and appreciated our cleanliness and dependable service. We strive to always create a comfortable and rewarding experience for all our guests. We look forward to seeing you again soon.

10/10 Eccellente

Kathy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean and very comfortable
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Kathy, it's wonderful to hear that your stay at The Hotel Hot Springs was comfortable, and you appreciated the cleanliness of our facilities. We strive to provide all guests with a clean and comfortable environment. We hope to welcome you back in the near future!

6/10 Soddisfacente

Karen

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The only complaints we have about this property is that is has no towellrods other than some weird kind of hook hanging in the wall which is not sufficient to hang the towels to dry. Also some hooks to allow for swim suits to be hung would be great because there are so many bathhouses to go to and no where to hang your wet suits in the bathroom. Otherwise we had a lovely time.
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Karen, we appreciate your feedback following your stay. Your comments regarding bathroom amenities have been noted, we always strive to improve the practicality of our guest rooms based on reviewed experiences like this. It's heartening to hear that aside from this, you had a pleasant experience at The Hotel Hot Springs. Please come visit us again in the future.

8/10 Buono

Kim

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Location was great, check in and service was awesome. Unfortunately, we were put in a room that had a sliding bathroom door that did not stay closed and the hotel was fully booked so we did not have the option of changing rooms. Also, walls were very thin, heard our neighbors every conversation. In saying this, we would stay there again because everything else was wonderful.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Kim, thank you for sharing your experience at The Hotel Hot Springs. We are delighted to learn that you appreciated our prime location and exceptional service. We also acknowledge your mention about the bathroom door and noise level - rest assured, we are continually striving to enhance the comfort of our guests' stay. We're thrilled that, despite these minor setbacks, you're considering returning. Our team members are already looking forward to delivering an even more satisfying experience on your next visit.

10/10 Eccellente

Marco

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location and how everything was walking distance from the hotel
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 13 apr 2024
Marco, it's wonderful to hear you found The Hotel Hot Springs' location convenient and easily accessible to popular spots on foot. Such feedback encourages us and assists other travelers too. We value your support and we are eager to welcome you back for another enjoyable experience.

8/10 Buono

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Terrific hotel restaurant bar. One of the better continental breakfasts you will find at similar lodging offerings.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 13 apr 2024
David, we're thrilled to hear that you enjoyed dining at The Hotel Hot Springs. Our team members always strive to offer a high-quality culinary experience that includes our breakfast offerings. We're grateful for your kind words and look forward to welcoming you back in the future.

6/10 Soddisfacente

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
There was a floor lamp in the room that had come apart, the bulb socket was handing out with exposed wires and the lamp was still plugged in
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 12 apr 2024
David, we appreciate your feedback. Your comments regarding an issue with a lamp have been noted. It's important that our guests feel safe and comfortable, and we understand that this did not meet your expectations. Our maintenance team is always on hand to address such concerns to avoid any inconveniences. We hope to have another opportunity to accommodate you in the future, ensuring a more enjoyable stay.

8/10 Buono

Johnny

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 12 apr 2024
Johnny, thank you for selecting The Hotel Hot Springs and for leaving a rating. It's wonderful to know you enjoyed your stay. We're looking forward to welcoming you back in the future.

10/10 Eccellente

Earl

Soggiorno di 5 notti ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Earl, thank you! The Hotel Hot Springs is always delighted to receive such positive ratings. We look forward to having the pleasure of welcoming you back in the future.

10/10 Eccellente

Brian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent accommodations in a convenient location
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 10 apr 2024
Brian, it's fantastic to hear you enjoyed your stay with us at The Hotel Hot Springs. We're delighted that our strategic location added convenience to your visit. We hope to welcome you back again soon.

10/10 Eccellente

Alan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Truly enjoyed our stay. Close proximity to the local shops and bathhouses. Reasonable rates. Friendly staff.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Alan, it's wonderful to hear that you had an enjoyable stay at The Hotel Hot Springs. We're pleased that the nearby local attractions were convenient for you and our rates met your satisfaction. We appreciate your compliments towards our team members' friendliness. We look forward to welcoming you on your next visit!

2/10 Terribile

Chris

Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 25 apr 2024
Chris, it seems your experience with us didn't meet your expectations. We always strive for outstanding service and aim to make every guest feel welcome. We would appreciate if you could provide more detailed feedback, so we can continually improve.

8/10 Buono

Anne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 6 apr 2024
Anne, it's great to hear that the site of The Hotel Hot Springs met your expectations. We hope to welcome you back soon for another delightful stay.

10/10 Eccellente

arol

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Close to shopping, restaurants and bath houses.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 4 apr 2024
Arol, it's delightful to read that you enjoyed the convenient location of The Hotel Hot Springs. With so many shopping locations, restaurants, and bath houses nearby, it truly offers the best of the area. Looking forward to welcoming you back on your next visit.

10/10 Eccellente

Jack, SPRINGVILLE

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great Customer Service
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 3 apr 2024
Jack, it's uplifting to know you had a positive experience at The Hotel Hot Springs. The team members here make it their goal to provide top-notch service. Your kind words have truly brightened their day. We eagerly await your return in the future.

10/10 Eccellente

robert

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Three rooms reserved for Derby weekend and all in our party were positive about the amenities of the hotel and appreciated the shuttle.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 2 apr 2024
Robert, we're thrilled to hear that you and your party fully enjoyed The Hotel Hot Springs amenities during your Derby weekend stay. Acknowledging how much you valued our shuttle service, it's great to see it enhanced your experience. We're looking forward to your next visit.

4/10 Scarso

DANICA

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Dirty
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 2 apr 2024
Danica, we regret to hear about your recent experience. Cleanliness is a top priority for us and it is concerning to learn about your encounter. We are proactively taking steps to ensure such issues won't recur. We appreciate your feedback and hope we have the opportunity for a better experience in the future.

8/10 Buono

Charles

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place to stay. Requested extra padding on our bed and they could not accommodate. Flat/top sheet was on top of the comforter, not under as usual, so it made it difficult to throw off the comforter when needed.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 1 apr 2024
Charles, it's wonderful to hear that you found The Hotel Hot Springs to be a nice place to stay. We regret any inconvenience you may have experienced with bedding preferences and the arrangement of your covers. Rest assured, we take this feedback to heart to meet and exceed guest expectations in the future, leading to an enjoyable stay for everyone. We appreciate your valued insights and look forward to taking care of you on your next visit.

10/10 Eccellente

Anne

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very convenient to the Hot Springs stores and places to eat!
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 6 apr 2024
Anne, it's fantastic to know you found The Hotel Hot Springs' location advantageous for accessing local shops and dining options. Thank you for sharing your positive experience! We look forward to welcoming you back in the future.

10/10 Eccellente

James

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very convenient to walk to downtown and Bathhouse Row. Very comfortable, renovated room and friendly service. Decent breakfast and a free drink at the bar included.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 27 mar 2024
James, it's fantastic to hear that your stay at The Hotel Hot Springs was convenient and you were able to enjoy local attractions like downtown and Bathhouse Row with ease. We're thrilled you found the room comfortable and recently updated, and that you appreciated our friendly service. Knowing that you enjoyed our hearty breakfast and the complimentary drink at the bar delights us. It would be our pleasure to welcome you back for another wonderful stay.

8/10 Buono

Thomas

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I picked this independent hotel on a recommendation. I broke down in my travels and need a place for two nights. It was clean quiet and comfortable. walking distance to stores and restaurants. while I didn't go for the attractions it is close walking distance to the Hot Springs Nat'l Park. Staff was very helpful and friendly. Breakfast was basic but what all other hotels supply, and the bar was a great quiet place to get a drink and work on emails.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 26 mar 2024
Thomas, we're thrilled to learn The Hotel Hot Springs met your needs during your unexpected stay. It's wonderful to know you appreciated the tranquility and comfort of our rooms, as well as our great location near shops, restaurants, and natural attractions. Thank you for highlighting our helpful and friendly team members and the convenience of our bar for your work needs. As for breakfast, we aim to provide a range of items to suit various preferences. We hope we will have the pleasure of serving you again in the future.

10/10 Eccellente

Kate

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
From check-in to departure. Everything was great! Our bartender, Carla was so helpful giving us local information. We were there for an event and enjoyed the city and the establishment. It was convenient to everything that we wanted to do while we were there.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 21 mar 2024
Kate, it's delightful to hear that your time at The Hotel Hot Springs was enjoyable. We're pleased Carla was instrumental in enhancing your stay by providing helpful local information. It sounds like our convenient location perfectly suited your plans. We're looking forward to welcoming you back for future events and adventures.

10/10 Eccellente

Thomas

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was helpfeasy.ul, and courteous. Rooms were clean. The shuttle to events made lufe
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 19 mar 2024
Thomas, your positive words on The Hotel Hot Springs are greatly appreciated! It's uplifting to know that our team members made a good impression with their helpful and courteous service. We're also thrilled our clean rooms and convenient shuttle service added to your enjoyment. We'd be delighted to welcome you back for another stellar experience.

6/10 Soddisfacente

Renita

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I room was nice and clean. The lighting was a little dim but overall I would recommend this property.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 17 mar 2024
Renita, it's reassuring to hear that you found our accommodations at The Hotel Hot Springs to be pleasing and tidy. We acknowledge your feedback about the lighting and will explore potential improvements. Your recommendation means a lot and we hope to serve you again in the future.

2/10 Terribile

Michael

Non mi è piaciuto: Servizi
The parking is awful. It is not adjacent to the hotel. I requested a room close to the entrance as I don’t walk well, I was given a room that was on the top floor the furthest from the elevator. when I entered the room, the lights did not work, the refrigerator was frozen over, the garbage can was nowhere near the bed, and the bed was very lumpy. The restaurant food was very subpar. It is best to bring your own food and Refrigerator.
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 17 mar 2024
Michael, we appreciate your feedback as it allows us to reflect on the areas that may need our attention. We understand you had difficulties related to parking, room preference, and the standard of your room. The quality of our restaurant meals seems to have also fallen short of your expectations. Rest assured, our team will review these points in our ongoing effort to improve guest satisfaction. We hope we will have the chance to serve you better in the future.

2/10 Terribile

victor

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I was in this hotel for one night and I found 3 roaches at different time at the bathroom . I have pics . The soap dispensers were empty , towels were dirty and smelly. Also parking lot is kinda far from hotel . Please choose another place to stay
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Victor, we appreciate your feedback. It's regrettable to know that you encountered issues with the cleanliness of your room, as well as certain aspects of the bathroom amenities and parking. We take matters like this seriously, and have shared your comments with our housekeeping and maintenance colleagues for immediate attention. Additionally, we are taking steps to enhance our parking guidance. We hold ourselves to high standards, so falling short is disappointing. We understand your decision, but we hope to have the chance to improve your perspective in the future.

10/10 Eccellente

Rob

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The property is in a great location by downtown Hot Springs, the staff were beyond friendly and helpful, the room clean and comfortable and parking was a breeze. Fantastic location!
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 17 mar 2024
Rob, it's wonderful to know that your stay at The Hotel Hot Springs was such a pleasure! We're thrilled you appreciated our prime location, the hospitality of our team members, and the comfort and cleanliness of your room. Ease of parking is indeed another aspect we're glad you found beneficial. We'd be delighted to welcome you back in the future for another fantastic stay.

8/10 Buono

Maryah

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 17 mar 2024
Thank you for sharing your thoughts with us, Maryah!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to The Hotel Hot Springs. Thank you and have a lovely day!

8/10 Buono

Christopher

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was nice, staff friendly
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 14 mar 2024
Christopher, thank you for choosing The Hotel Hot Springs. It's delightful to hear that you enjoyed your accommodations and found our team members amiable. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Eccellente

Adora

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was friendly and helpful! Enjoyed the restaurant and band on Friday night. Thank you for the generous complimentary breakfast. We love walking to all the shops in downtown Hot Springs.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 13 mar 2024
Adora, we're thrilled that your stay at The Hotel Hot Springs was enjoyable. We pride ourselves on our helpful team members and we're glad to know they treated you kindly. It's great to hear that you appreciated our restaurant and live music, along with the complimentary breakfast. Your kind words about the convenience of our location near downtown Hot Springs are also appreciated. We appreciate your support and look forward to your next visit.

10/10 Eccellente

Ashley

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved this hotel, will definitely stay again!
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 13 mar 2024
Ashley, we are thrilled to hear your positive sentiments about The Hotel Hot Springs. It's wonderful that you enjoyed your stay and we look forward to welcoming you back in the future!

10/10 Eccellente

Rhett

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel rooms are very comfortable, beds and pillows were great, and I love that there is no carpet in the rooms. The rooms are more modern than anything in the area within the same price range.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 12 mar 2024
Rhett, it's truly rewarding to read your feedback and hear that the comfort and modern aesthetics of The Hotel Hot Springs were to your liking. We're glad you appreciated the choice of flooring in our rooms, along with the bed and pillow quality. Looking forward to welcoming you back for another excellent stay.

8/10 Buono

Jamie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 13 mar 2024
Jamie, it's great to see that your stay at The Hotel Hot Springs was an enjoyable one. We appreciate your high rating on Expedia and we're looking forward to serving you again in the future for an even more delightful experience.

8/10 Buono

Brian

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 1 apr 2024
Brian, thank you for taking the time to rate The Hotel Hot Springs. We're glad your stay was largely a positive one. We look forward to welcoming you back and aim to deliver an even better experience next time.

6/10 Soddisfacente

Dale

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Parking was a little inconvenient and the body wash, shampoo and conditioner dispensers were empty.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 11 mar 2024
Dale, we appreciate hearing your feedback. We're sorry to hear about the slight inconvenience you encountered with the parking and the lack of some toiletry items. The relevant team members have been informed to ensure that these type of issues do not occur in the future. We hope you might consider visiting us again so we can provide a smoother experience.

10/10 Eccellente

Denise

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff where excellent and the hotel was very clean. Enjoyed the stay.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 11 mar 2024
Denise, it's truly wonderful to hear that you had a memorable stay at The Hotel Hot Springs. It brings us joy knowing our meticulous attention to cleanliness and the superb service from our team members made such an impression. We eagerly anticipate the opportunity to welcome you back for another enjoyable visit.

10/10 Eccellente

Robert, Jacksonville

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great service and awesome meal.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 11 mar 2024
Robert, it's wonderful to hear you enjoyed your visit at The Hotel Hot Springs. We're particularly pleased you appreciated our high-quality service and delectable meals. We strive to provide a memorable experience for all our guests. Looking forward to welcoming you back in the future.