Resort in Illinois

“Extremely disappointed with the lack of accountability and poor communication from this hotel's staff regarding a missing item. I checked out early on July 19 at 8:00 PM and realized within an hour that I had left a personal item in my room. Because my official checkout date wasn't until July 20, I immediately called the front desk to ensure the room was secured before housekeeping ever entered. Instead of assisting, the front desk dismissed the issue and told me to call housekeeping the next...

“Check in was a breeze. Room wasn't ready so we got our wristbands and could have gone to the waterpark. Room was clean but had a few maintenance issues. Door was hard to open (sticky), carpet was lumpy and fraying, charger port made a clicking noise when plugged in so we just unplugged that. AC was loud and so was the bathroom. Otherwise it was a nice stay.”

“The bartender Lester was very kind and fun!! Enjoyed the bar was fun for people that do not party but just chill.”

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