Hotel vicino a Juniper Level Botanic Garden - Raleigh

“Friendly staff, property and room were clean!”

“The hotel was very new and clean. Full size kitchen and fridge! Ample parking. Bed was good. Every thing seemed great. However, it didn't include breakfast. But the part that didn't work out for me was the internet connectivity. I don't know whether internet was bad for the whole building or not. I stayed in the higher level and it was like no internet at all. If you need to work while staying in the hotel, this hotel may not work out for you.”

“I booked my trip through Expedia, but when I arrived at the property, there was an issue confirming that my reservation had already been paid. During this interaction, the front desk clerk was not only unhelpful but also extremely rude, dismissive, and unprofessional, making an already frustrating situation even worse. I contacted Expedia, and they confirmed that my reservation and payment had already been processed. Despite this, my card was still charged by the property. Although the mistake...

“Everything exceeded expectations. Would not hesitate to stay here again.”

“The room was clean as expected because I have stayed there before but this time it was different. I killed 2 roaches in my room.”

“The stay was OK, I was there for six days, housekeeping didvnot check to see if I need anything and when I ask to get the floor swept, I was told I would have to set that up the day before”

“Room smelled like smoke when we got inside so we burned an incense and got put out for smoke smell and it wasn’t even us we had our 1yr old with us . No towels in the room we had to ask front desk I also had to do some cleaning myself the bathroom wasn’t to my standards this hotel use to look way better about 2-3 years ago now after dark it looks like crackhead central lots of activity outside at night even the police were in the parking lot most of the night”

“it may just be me but the room i stayed in could use some long overdue maintenance / refurbishment you could tell the ceiling in the bathroom area is or has gotten wet from the unit above a few times and has since started showing the rot in the ceiling bulging paint pockets that show signs of water saturation. the property is old and the door frame in most units you have to force it to close since the door and frame are not aligning up well anymore, could be hinges warn out or the door frame...

“Smelled.”

“The bed was very uncomfortable and squeaked every time you moved. The bathroom sink was partially off the wall and the toilet was very sluggish.”

“Best to avoid if travelling with family. As a room with a bed, it's fine. Only decaf coffee pods in room. The bed frame squeaked and rattled with any movement; I am not a big guy. Breakfast looked like it was from the covid era. There was a waffle iron and a pot of coffee. No fruit, yogurt, or anything else. The staff was nice.”

“Bad cleaning, there were no towels, honor, cigarette, dog smell, etc.”

“Since check-in staff was very nice and hotel was very clean. My overall day was excellent and I recommend this hotel. 5/5.”

“Was ok”

“I went to Raleigh for a family event and stayed at Tru. The hotel was beautiful. Continental breakfast was delicious and the staff was amazing! I'll definitely stay again”

“The property was in excellent shape meaning to be an Older property. It was very clean. The staff was extraordinary. I was very impressed.”

“I had a really comfortable stay overall. The room was clean, well-maintained, and felt fresh upon arrival. Housekeeping did a great job keeping everything in order during my visit. The staff was friendly, helpful, and professional. Any questions I had were answered quickly, and check-in/check-out was smooth and easy. Parking was convenient and felt secure, which made coming and going stress-free. One of the best parts was the location—there were several shops nearby, making it easy to grab food,...

“The location is ideal. Safe area and accessible. However, the hotel is not well maintained, looks dirty and the customer service is less from ideal.”

“I had a wonderful stay at this hotel and would highly recommend it to anyone planning a trip to the area. From the moment I arrived, the staff was friendly, professional, and genuinely committed to providing excellent customer service. The room was clean, comfortable, and well-maintained, and all of the amenities exceeded my expectations. The hotel was quiet, making it easy to relax after a long day, and the location was convenient to nearby attractions and restaurants. What stood out the most...