4/10 Scarso
Nicole
Viaggio di coppia
20 feb 2026
Mi è piaciuto: Pulizia e servizi
Honest review of my stay-
I paid $541 for two nights specifically for a room with a Jacuzzi, and unfortunately the Jacuzzi did not work at all during my stay. Maintenance came and was very kind and tried to help, but the issue was never fixed. I was verbally told I would receive a refund or discount, but I never received anything. I paid the full amount upon arrival.
The room itself was very outdated and in poor condition. There were visible holes and wear inside the room, and it clearly needs major upgrades and renovation. That said, the room was very large and spacious, and it could actually be a really nice room if it were properly updated.
To be fair, a couple of the staff members were genuinely nice, especially maintenance. However, the front desk staff were not helpful when I tried to follow up about the refund. I was given the runaround and have not been able to reach anyone by email since checking out.
The main reason I booked this room was for the Jacuzzi, and not having it work — with no resolution or refund — was very disappointing. I would not have paid this price had I known the room was in this condition.
Nicole
Soggiorno di 2 notti a febbraio 2026
