Hotel vicino a Kansas City Museum - Kansas City

“My room 110 was in front of the gym and it was noisy. It was noise coming from the outside of the window too. Also, the air conditioner was extremely loud and disrupted my sleep when it came on. Lastly, I asked for a cup of coffee at 9:02 a.m., and was told by a staff member that she couldn’t brew anymore coffee. Coffee is typically standard in the morning at a hotel.”

“I would like to file a formal complaint. Woke up this morning to an unusable backed up sink full of dirt and brown water. Had to brush our teeth in the bathtub. I complained to the front desk and they couldn’t do anything since we books thru you a third party. This is unacceptable. Very dissatisfied.”

“Very good hotel nice locations ”

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“I was overly impressed! ”

“Such great staff and easy check in. Also in such a good spot! Up a hill so you get a great view!”

“Our first room the tub was rusted out. The second one the ceiling was falling in, And the front desk agent dismissed me like I wasn't speaking to her.”

“Property is under massive renovation. Construction materials are scattered in and out of the buildings. Parking lot was full of nails and barely usable. Several of the security doors had no locks. Hallways had no air conditioning. Our suite had no sitting area. The shower had no hot water. Kitchen had cookware but no eating utensils. Breakfast was biscuits and gravy, powdered eggs and undercooked sausage and bacon. Inedible at best. Unfortunately we had booked three nights and never felt safe...

“Beautiful hotel!”

“Everybody was friendly the place was clean and very professional”

“Great stay! $30 daily parking.”

“Great atmosphere at the hotel. The speak easy is a blast. Italian restaurant was good. Service and staff were friendly and helpful. Would stay again and recommend.”

“The room was clean, the staff was customer friendly and the breakfast was good. Nice to have hot food for breakfast! Parking was plentiful, close and free which is awesome.”

“Booked room through Expedia online received confirmation room was available and got confirmation # Arrived only to find out that my room I booked was not available staff tells me happens all the time when booking through a 3rd party like it was no big deal .Put me in another cheaper room with 2 queens no balcony or view and tv didn’t work which they knew after I confronted the staff about it. No compensation on my room was offered!! Was not a good experience!!!”