Vacanze Kirkby Stephen

Staff were friendly. Building works going on, so not as clean as usual in main hall way. The stairs are wooden, so it was noisy at night when other visitors came in. The doors do not close softly, so this was noisy until midnight. Free parking with plenty of spaces available was very helpful, as parking in the area is residential. Room was compact (as advised in advert) but limited hanging space. Tea, coffee, milk and loo paper not replenished daily. Fridge was at ground level and hard to open at base of bed. TV did not work. Radiator heating could not be turned down, or off, so room very hot requiring window left open (so noise pollution as near to student accommodation) Bathroom tap kept coming off. The bathroom needs a new towel radiator or hanging rail that is off the ground for the large towels - these had to be hung over the shower and there was no hanging hook in the bathroom for clothing, only a windowsill. Though the window was frosted, it did need a blind for privacy as the room is overlooked and visible when light on at night. Hoping this constructive feedback helps the hotel to improve the room.

The hotel is in at a great location. Great brunch place right next to it and resturants , bars and party places and city bus stops within 5 minute walks from the hotel as well as the mall and other shops, never needed a taxi or tram. The staff was very nice and the room look very good and they had Loccitane in the shower and sink so great soaps and shampoo. The downsides: There were some suspicious white stains on the bed trow and the plack pillows and there we could not connect to any streaming servises on the tv only cable. The room was slightly to small to lay our beds out. We would however stay there again if these things are fixed.