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Recensioni per The Shore

3 out of 5
The Shore
Shore Street, Kirkwall, Scotland

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 60 su 123 recensioni" "
Valutazione di 8 - Buono. 35 su 123 recensioni" "
Valutazione di 6 - Soddisfacente. 15 su 123 recensioni" "
Valutazione di 4 - Scarso. 4 su 123 recensioni" "
Valutazione di 2 - Terribile. 9 su 123 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

8,2/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

6,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Jennifer

Soggiorno di 2 notti a ottobre 2023

2/10 Terribile

Colin

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Claudette

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Shore was a wonderful hotel for our trip to Orkney. The rooms where spotless, the shower was wonderful and the restaurant served delicious food.
Soggiorno di 2 notti a ottobre 2023

8/10 Buono

debbie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Susanne

Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Pamela, Walnut Creek

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice sized room, friendly and helpful staff at the reception desk.
Soggiorno di 2 notti a settembre 2023

10/10 Eccellente

Lisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The Shore is a property bought by The Kirkwall Hotel and is directly next door. I thought our room was charming and had a beautiful view of the harbor. There was a bottle of water, a kettle, a French press and coffee provided along with cookies. No fridge, but that wasn’t a deal breaker for us. The rooms are clean and updated for such an obviously older building, but the rooms are small. O eve again not a problem for us. You don’t want to stay here if you have trouble with stairs or you need space to spread out. But we really enjoyed our stay here.
Soggiorno di 3 notti ad agosto 2023

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023

10/10 Eccellente

Ann

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The Shore is affiliated with the nearby Kirkwall Hotel. Breakfast is at the hotel. There is no lift, so if your suitcase is heavy it will be a challenge.\ the room was great. The Kirkwall was great. We were able to leave our bags for the day, and enjoy the upstairs lounge while we waited for the buss to our ;ate-night ferry.
Soggiorno di 2 notti a giugno 2023

10/10 Eccellente

Kirk, Reading

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The Shore was bought by the owners of the Kirkwall as a room add on facility. The room was clean and quiet. Check in and check out is done at the Kirkwall and breakfast is served in the Kirkwall as well. The front desk folks were pleasant and helpful. The room could have used a little attention by the cleaning folks. These are not new buildings so the conditions match the age. Breakfast is at 7:30 am and dinner starts at 6 pm.
Soggiorno di 1 notte a giugno 2023

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio
Disappointing experience
Soggiorno di 2 notti a giugno 2023

4/10 Scarso

Colin

Soggiorno di 1 notte ad aprile 2023

8/10 Buono

James

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Shore hotel
Although I slept in the shore hotel I wasn't made aware on booking that I would have to collect my keys, and have breakfast and dinner at the Kirkwall Hotel. Perhaps it would be helpful if this was mentioned on booking. But room was lovely
Soggiorno di 1 notte a novembre 2022

6/10 Soddisfacente

Magnus

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Stort behov av renovering
Det är ett hotell som väntar på antingen rivning eller renovering, för det är i rätt dåligt skick. Det gick inte att stänga dörren till toaletten, det knarrade och knakade om golvet, det var fuktigt i rummet efter duschen en bra stund. Men det var en skön och hård säng, kuddar och täcken var jättefina och jag sov fantastiskt gott. Ingen reception utan den hade närliggande Kirkwall Hotel. Vilket i sig inte gjorde något, för personalen var mycket trevlig och tjänstvillig, och nästa gång bor vi där, för där var det väldigt mysigt.
Soggiorno di 4 notti a novembre 2022

10/10 Eccellente

Shelley

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I ended up being in their other property next door- The Kirkwall Hotel- stunning-cannot give enough expletives for the room and the food at breakfast and dinner- superb
Soggiorno di 2 notti a ottobre 2022

6/10 Soddisfacente

Shanna

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I was definitely not impressed with this property. It was recently acquired by the Kirkwall hotel but you can tell not much work has gone into it. The first room they had us in was a single bed, but though I booked a room with 2 beds. I also called the property directly, prior to my visit, to confirm this, but still wasn’t given 2 beds. Upon pointing this out, they did change our room to a much smaller attic space with 2 beds, but the door couldn’t open without hitting one of the beds, and the room’s window was covered with black mould, so we had to go back to the original incorrect room with one bed. Service staff was okay, not unfriendly but also seemed annoyed at having their mistake pointed out, and only after proving that I phoned to confirm 2 beds did the staff begin to look for a solution. Overall, it’s a decent location on a beautiful island, but when I visit again, I will likely find another hotel to stay at unless serious improvements have been made.
Soggiorno di 4 notti a settembre 2022

8/10 Buono

Cathy

Soggiorno di 1 notte a settembre 2022

2/10 Terribile

Florencio, TORONTO

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Avoid this dungeons. Neglected. Abandoned. Dark. Damp. Paper thin walls and ceiling. Over priced. It’s criminal.
Soggiorno di 1 notte a settembre 2022

6/10 Soddisfacente

Andrew

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Arrived off the last boat, but disappointed that there was n option for dinner after a long drive. Should be options for guests to eat
Soggiorno di 1 notte ad agosto 2022

4/10 Scarso

Martin

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti ad agosto 2022

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Dirty hotel the shore
The shore hotel room was dirty we had to ask to get the bed change on arriving kettle in room was the same food was terrible we sent back roast beef dinner was cold and old potatoes on the plate breakfast was under cooked could not eat it waist of £25 pounds not great cook’s will never return over price £685 for four nights in the worst room I have ever stayed in the Amex which is the shore hotel darkest damp room dirtiest room I have ever stayed in Kirkwall itself is a picture
Soggiorno di 4 notti ad agosto 2022

2/10 Terribile

Sara

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Shockingly awful Shore Hotel
Warning - do not book Shore Hotel. The hotel is closed and operates as an annex to the next door hotel. It smells damp. Rooms are basic and cheaply furnished. It is like a ghost hotel. Noise from music in nearby building can be heard in room. Lock on room we were given did not work. Given the price - 165 for one night without breakfast- this level of accommodation is completely unacceptable. Thankfully when we went back to complain we were moved into a great room in the next door hotel.
Soggiorno di 1 notte a luglio 2022

8/10 Buono

Kirsteen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Adequate rooms
Served a purpose. Comfortable but tired - being renovated in coming winter, and it needs it. Entrance hallway very gloomy and a bit stale smelling.
Soggiorno di 2 notti a luglio 2022

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent
Soggiorno di 2 notti a luglio 2022

8/10 Buono

Christopher

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a giugno 2022

8/10 Buono

Norman

Viaggio di lavoro
This is and annex of the Kirkwall hotel, you have to leave this building and go to the Kirkwall hotel to speak with someone or have Breakfast.
Soggiorno di 1 notte a giugno 2022

8/10 Buono

Craig

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a giugno 2022

8/10 Buono

Darin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The Shore was recently acquired by its neighbor, the Kirkwall Hotel, so the reception desk is one building to the west - and various websites and other services (including the in-room phones) have yet to be updated to the new numbers. The building is irregular, with room in nooks and crannies. Ours was an attic with nice skylights and views, though many stairs to access. The staff, especially Andrew, were very polite and helpful. We enjoyed our stay and will return in the future!
Soggiorno di 2 notti a maggio 2022

2/10 Terribile

Kathleen

Soggiorno di 2 notti a maggio 2022

2/10 Terribile

Kelly

Soggiorno di 1 notte a maggio 2022

6/10 Soddisfacente

Raymond

Non mi è piaciuto: Pulizia
Soggiorno di 4 notti a maggio 2022

2/10 Terribile

Chris

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Cold, damp room with very small single bed.
When I arrived at 8pm reception was not manned. Only looking around I saw a note to say that I had to go to a different hotel to get key. If I was not local I would not have known were this other hotel was. I also called the number listed but know one picked up. Room was really dreadful, small, damp smelling and cold, the heating had not been switched on. I also had been given a small single bed, and room looked nothing like pictures. Soap dispenser in shower was empty. To be honest room was awful and the only reason I did not complain straight away was the fact that it was raining outside and I was incredibly tired after travelling all day. I informed reception that next morning at 6.30 am that I was dissatisfied, and that room was not worth the money and that I felt ripped off. This room was not worth the money and was an embarrassment to Hotel. I would not recommend this establishment to anyone.
Soggiorno di 1 notte a marzo 2022

6/10 Soddisfacente

William

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a febbraio 2022

8/10 Buono

Amanda or Scott

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It’s gonna be great…
This space was recently purchased by the Kirkwall Hotel property next door. It is going to be an amazing space once the transition is complete. The staff that helped us were kind and professional and our room was very comfortable. It was an experience we won’t soon forget. 😉
Soggiorno di 1 notte a ottobre 2021

10/10 Eccellente

Kieran

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a settembre 2021

8/10 Buono

peter

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
The hotel itself is good but the staff need to be a little more attentive to the guests. Just the little things like offering you another drink when your glass is clearly empty rather than having to ask. Some spend to much time chatting with each other rather than watching the needs of the room.
Soggiorno di 3 notti a settembre 2021

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
No in-house restaurant or bar
When we booked the hotel we were under the impression that there was a bar and a restaurant in house. However on arrival there was a note on the outside door of the hotel indicating that guests were to check in at the hotel down the road. We then discovered that breakfast was to be served in this hotel. This was a wee bit of an inconvenience especially as on 2 mornings it was raining. The breakfast was lovely and the restaurant staff were lovely too. Due to covid our rooms were not cleaned and we were left a note on which to tick any items we required (tea, coffee, milk, clean towels etc). We were to leave our dirty towels outside our door when we wanted them changed, whereupon clean towels would be left on the floor outside our room. Could we suggest that the clean towels are inside a bag, as leaving them in a much use corridor with lots of footfall "unpretected" does not seem very hygenic. The towels however were lovely and white and of good quality. There were a couple of issues with our room, however these were resolved quickly.
Soggiorno di 4 notti a settembre 2021

6/10 Soddisfacente

Alberto

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The hotel had gone into liquidation and had been taken over by the Kirkwall Hotel. We were not informed about this before we travelled. When we arrived at the hotel the entrance door was closed and a note told you to check in at the Kirkwall hotel. When we got the key and entered the Shore Hotel the reception was in darkness and the door of what had been the breakfast room had black polythene covering the inside of the door. This hotel is not worth £145 a night and I could not recommend it.
Soggiorno di 2 notti a settembre 2021

2/10 Terribile

Will

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e comfort della camera
Disgraceful experience with the room and G.M
The room I was given at the Shore was really not fit for purpose- the noise from other rooms and bathrooms around meant the noise in my room was incredibly loud-‘with workers staying and getting up from 3.30 am. It was horrible and I did not really sleep more than 3 hours. I spoke to reception and the General Manager was called - I found her to be dismissive and incredibly rude - she coldly told me they were aware of the problems and asked the receptionist to refund me £15. She had no interest to engage with me- or show any concern or contrition for my experience. She barely acknowledged my presence and spoke as if I was not in front of her to her colleague. Having spent 25 years as an Executive in the hotel industry- I believe this GM demonstrated poor hospitality behaviours and it seemed to me the two staff members looked embarrassed. It was very disappointing and I believe she let herself down and the entire Kirkwall hotel down ( The Kirkwall Hotel now manages The Shore as an annexe).
Soggiorno di 1 notte a luglio 2021

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed in the Shore hotel which is an annexe of the Kirkwall hotel. Rooms were clean and spacious.
Soggiorno di 3 notti a maggio 2021

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2020
Risposta di Hotel Management, il giorno 11 dic 2020
Thank you for your review

10/10 Eccellente

Louise

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Hotel
Lovely little hotel by the harbour. Very friendly, helpful staff. I was upgraded on arrival which was greatly appreciated, the rooms were clean and spacious. Due to covid there was only continental breakfast available and unable to serve meals in their restaurant but kindly allowed takeaways to be consumed in their breakfast room. I would definitely stay here if I visited Orkney again.
Soggiorno di 6 notti a ottobre 2020
Risposta di Sam, il giorno 26 nov 2020
Thank you staying with us, we appreciate your feedback.

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely hotel
Hotel within walking distance of pier, shops and more. Clean, friendly staff and helpful. I would definitely recommend the Shore
Soggiorno di 1 notte a novembre 2020
Risposta di Sam, il giorno 26 nov 2020
Thank you for staying with us, we appreciate your feedback.

10/10 Eccellente

brian

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Hotel
Lovely wee hotel at the harbour in kirkwall... Rooms were lovely.... Staff were great
Soggiorno di 3 notti a settembre 2020
Risposta di Hotel Management, il giorno 18 set 2020
Thank you for your review, we appreciate your feedback.

10/10 Eccellente

Mary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
This is a lovely small hotel on the harbour and right on the corner of the shopping precinct, but still very quiet. The room was very clean and spacious, although not much cupboard space. Mattress was quite soft (but that's a personal preference). Continental breakfast had a good selection. Their restaurant (which we had heard great reviews about) was closed due to Covid19 . Rooms were not serviced for the duration of your stay (another Covid19 issue) but not a problem for us at all.
Soggiorno di 6 notti ad agosto 2020
Risposta di Hotel Management, il giorno 28 ago 2020
Thank you for staying with us, we appreciate your feedback

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were great - super friendly and very helpful.
Soggiorno di 1 notte a marzo 2020

10/10 Eccellente

PHIL

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place to stay
I was upgraded to a double room on arrival. I checked out the following day but was not leaving Kirkwall till late that evening on the overnight ferry. Leaving. my luggage in a locked store was no problem. I ate in the restaurant that evening and the food was good. Afterwards I sat in the lounge till late waiting to go to the docks. Staff couldn’t have been more helpful.
Soggiorno di 1 notte a novembre 2019
Risposta di Jim, il giorno 15 nov 2019
Thank you very much for your review. I'm happy that we were able to help with your late departure from the island, and that you enjoyed your stay with us. Hope to see you again soon!

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent all round. A lovely recently refurbished hotel in a good location. Our room was spacious and very comfortable and the food in the restaurant at breakfast and dinner was delicious. The staff were great too, always helpful. I highly recommend the hotel.
Soggiorno di 2 notti a ottobre 2019
Risposta di Reception, il giorno 28 ott 2019
Thank you for staying with us, we appreciate your feedback

8/10 Buono

Aono

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
エイジングSCAPAを楽しめるホテル
カークウォール港の正面に位置するホテルです。レストランとバーの使い勝手が非常に良く、レストランは非常に美味しく、朝食ではコンチネンタルスタイルや地元のお魚の燻製を焼いたものを選択することが可能です。オススメは魚です。バーではSCAPAの複数のカスクものが楽しめます。部屋は古いですが、コンパクトで使い勝手は良く不満な点はありません。ホテルスタッフは情報豊富でレストランの相談やタクシー等の予約も難なくお願いできました。早朝のフェリーに乗ることを伝えたところ、朝のお弁当も作ってくれました。非常に助かりました。
Soggiorno di 2 notti a ottobre 2019
Risposta di Reception, il giorno 27 ott 2019
Thank you for staying with us, we appreciate your feedback

8/10 Buono

Ken, Nagoya

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff and super convenient location to move around the town.
Soggiorno di 2 notti a ottobre 2019
Risposta di Reception, il giorno 27 ott 2019
Thank you for staying with us, we appreciate your feedback