Reception

Recensioni per Cosmo Hotel Kuala Lumpur

4 out of 5
Cosmo Hotel Kuala Lumpur
13-15, Leboh Ampang, Kuala Lumpur

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 185 su 542 recensioni" "
Valutazione di 8 - Buono. 227 su 542 recensioni" "
Valutazione di 6 - Soddisfacente. 68 su 542 recensioni" "
Valutazione di 4 - Scarso. 35 su 542 recensioni" "
Valutazione di 2 - Terribile. 27 su 542 recensioni" "

8,2/10

Pulizia

8,0/10

Personale e servizio

6,6/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Claudia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked 1) the position near Masjid Jamek KL Rapid RedOne Line and just 2 stops to KL Sentral 2) good value for Money I didn't like breakfast cause was poor and the elevators got stuck twice
Soggiorno di 2 notti ad agosto 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 15 set 2023
Dear Claudia,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to write a review of your recent stay at our hotel. It was truly a pleasure to have you as our guest.We are delighted to know that you found our hotel to be comfortable and that our staff provided excellent service throughout your stay. Our rotational breakfast allows us to showcase a variety of flavors and dishes, ensuring that your breakfast experience is always fresh and exciting. We have curated a selection of breakfast options that change daily, offering a mix of both local and international cuisine.We deeply apologize for any inconvenience in regards of the elevator matter. Please rest assured that we take issues like this very seriously, and we are investigate this further.We hope that you will stay with us again soon, and we look forward to welcoming you back to our hotel.

6/10 Soddisfacente

Giacomo

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia
Buon rapporto qualità-prezzo.
Hotel moderno in buona posizione, vicino alla fermata della metro (ottima per Petronas Towers e Batu Caves), e da cui si può raggiungere a piedi Petaling Street e Central Market. Buon rapporto qualità prezzo, buona colazione. La pulizia della camera all'arrivo (sera) non era sufficiente e l'addetto alle pulizie inviato dalla reception, dopo mia richiesta, per rimediare, si è mostrato disturbato dalla richiesta, tanto che ha tentato di rimandare al giorno dopo!
Soggiorno di 2 notti ad agosto 2018

8/10 Buono

Claudio

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
ok
Hotel in centro, il palazzo è un po' freddo ma la camera king executive presa per 31 euro era moderna e pulita.
Soggiorno di 1 notte a luglio 2018

8/10 Buono

YASUHIKO

Soggiorno di 2 notti a febbraio 2024
Risposta di Erna, MARCOM Cosmo Hotel Kuala Lumpur, il giorno 27 mar 2024
Dear YASUHIKO,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for your recent stay! We hope to see you again soon.

6/10 Soddisfacente

Lori

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The room is damp and smells musty. Because of that, I don't think I would stay there again. But the security staff are very nice. Front desk staff are so so. Price is good. Location is great. It's very close to the Masjid Jamek station, Merdeka Square, Central Market and Chinatown.
Soggiorno di 2 notti a gennaio 2024
Risposta di Erna Severinus, il giorno 3 feb 2024
Dear Lori,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for sharing your feedback. We apologize for the inconvenience with the room's condition but are glad to hear positive remarks about our security team. We'll address the issues raised and hope to improve your experience if you choose to stay with us again. We appreciate your comments on our pricing and location and hope to welcome you back in the future.

10/10 Eccellente

HAZIRA

Mi è piaciuto: Pulizia, personale e servizio, servizi
Ok
Soggiorno di 4 notti a gennaio 2024
Risposta di Erna, MARCOM Cosmo Hotel Kuala Lumpur, il giorno 11 gen 2024
Dear HAZIRA,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for your feedback. We're glad to hear that your stay was satisfactory. We appreciate your stay with us and hope to welcome you back in the future. If there's anything we can assist you with, please don't hesitate to reach out.

2/10 Terribile

Yew Chong

Non mi è piaciuto: Condizioni e dotazioni della struttura
Such a big hotel,don't even have a carpark for its stay in customers. Can't even compare to a two star hotel.
Soggiorno di 1 notte a dicembre 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 20 dic 2023
Dear Yew Chong,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for sharing your thoughts. We apologize for any inconvenience regarding the absence of a car park. We value your feedback. While we don't have an on-site parking facility, there are several parking spots conveniently located around the hotel. Please feel free to contact us for further assistance needed. We hope to have the opportunity to better serve you in the future.

4/10 Scarso

Cho Yau

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room service is poor and not clean.
Soggiorno di 7 notti a novembre 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 7 dic 2023
Dear Cho Yau,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you may have experienced during your stay. We truly value your feedback as it helps us identify areas for improvement.I want to assure you that we take your comments seriously, and we have already shared them with our room service teams to address the issues you mentioned. We are committed to providing a clean and comfortable environment for our guests, and we will take immediate steps to rectify the shortcomings you have highlighted.Please allow us to investigate further to make things right. Your satisfaction is our top priority, and we are dedicated to ensuring that your future stays with us exceed your expectations.Once again, we apologize for any inconvenience you may have experienced, and we appreciate your understanding. We hope to have the opportunity to welcome you back and demonstrate the high standards of service that we strive to achieve.

6/10 Soddisfacente

Mayukh

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
The pros: Location is great Cons: The rest 1. Fridge was not working 2. No smarttv only two channels worked 3. Unhelpful staff.
Soggiorno di 6 notti a novembre 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 7 dic 2023
Dear Mayukh,Greetings from Cosmo Hotel Kuala Lumpur.We appreciate your comments as they help us identify areas for improvement and enhance the overall guest experience.We are pleased to hear that you found our location favorable; however, we appology for the inconveniences you faced during your stay. Your concerns regarding the non-functioning fridge, limited TV channels, and perceived unhelpful of our staff are taken seriously, and we sincerely apologize for any frustration this may have caused.Please rest assured that we are actively addressing these issues. Our maintenance team will promptly inspect and repair the fridge in the room you stayed in. Additionally, we are looking into the TV channel concerns and exploring options to enhance our in-room entertainment offerings. We genuinely value your input and hope to have the opportunity to welcome you back in the future. We are committed to making your next stay a more positive and enjoyable experience. If there's anything specific you would like to discuss further or if you have additional feedback, please feel free to reach out to us directly.Thank you for choosing us, and we look forward to the possibility of serving you better in the future.

10/10 Eccellente

Monika

Mi è piaciuto: Pulizia e personale e servizio
The lobby promised much more than the room delivered but for a one-night stay, it was fine. The mattress was old/bad and the AC was barelly cooling, otherwise the room was functionally equipped, incl. fridge and iron & ironing board. Very good breakfast. good value for the money but for a feeling of an upscale stay, go elsewhere. Good location, walkable to Central Market, TL tower, Chinatown.
Soggiorno di 1 notte a novembre 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 24 nov 2023
Dear Monika,Greetings from Cosmo Hotel Kuala Lumpur.We are sorry to hear that you did not receive the service that you expected during your stay at our hotel. Please accept our sincere apologies for any inconvenience this may have caused.We take our commitment to providing exceptional service very seriously and we would like to investigate this matter further. We will address the issue with the relevant department.Rest assured that we will make things right and ensure that you have a more enjoyable stay in the future. We hope that you will give us another opportunity to serve you in the near future and restore your faith in our hotel.Thank you for bringing this to our attention.

6/10 Soddisfacente

Tonnii

Viaggio di lavoro
Non mi è piaciuto: Pulizia
Need further upgrade
The location is good. I booked the room without external window, the room was dark and damp, the pillows are horribly flat, dirty air-conditioning. The door lock failed to detect needed frequent reset. I have a change of room to the executive suite, the situation in the room is better and cleaner. However there is still problem with opening the door .. overall stay was not great.
Soggiorno di 6 notti a ottobre 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 30 ott 2023
Dear Tonnii,Greetings from Cosmo Hotel Kuala Lumpur.We are sorry to hear that you did not receive the service that you expected during your stay at our hotel. Please accept our sincere apologies for any inconvenience this may have caused.We value all guest feedback, both positive and negative, as it helps us identify areas for improvement and enhance our services.We hope that you will give us another opportunity to serve you in the near future.

8/10 Buono

Che Khang

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
One and the most disadvantage is no free parking provided.
Soggiorno di 1 notte a settembre 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 2 ott 2023
Dear Che Khang,Greetings from Cosmo Hotel Kuala Lumpur.We appreciate your choosing our hotel for your stay. We want to inform you that while we don't offer on-site parking, there are several convenient parking options available nearby.We appreciate your support and hope to have the opportunity to welcome you back again soon.

4/10 Scarso

Wee Kean

Non mi è piaciuto: Condizioni e dotazioni della struttura
Air conditioning not working; it was so bad that the hallway was cooler than the room. To their credit, an engineer came to my assistance fairly quickly after I made a complain, but the room was still significantly warmer than many other places I’ve stayed in Malaysia/overseas. There were ants and sandflies in the room. Enough said. Property advertised as parking included - yeah right, it’s a third party parking and there’s no discount/subsidised rate, I had to pay the parking fee in full, thanks for that :) Water pressure in the bathroom was weak. I should’ve just paid a bit more at Sheraton
Soggiorno di 1 notte a settembre 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 2 ott 2023
Dear Wee Kean,Greetings from Cosmo Hotel Kuala Lumpur!We are sorry to hear that you did not receive the service that you expected during your stay at our hotel. Please accept our sincere apologies for any inconvenience this may have caused.We take our commitment to providing exceptional service very seriously and we would like to investigate this matter further. Could you please provide us with more information about the service that was not rendered so that we can address the issue with the relevant team members?Rest assured that we will do everything in our power to make things right and ensure that you have a more enjoyable stay in the future. We hope that you will give us another opportunity to serve you in the near future and restore your faith in our hotel.Thank you for bringing this to our attention.

8/10 Buono

Khaled

Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 29 set 2023
Dear Khaled,Greetings from Cosmo Hotel Kuala Lumpur!Thank you for your recent stay and your positive comments. We are very pleased to hear that you had a wonderful stay with us.We hope to see you again soon.

4/10 Scarso

Ian

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 7 notti a settembre 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 23 set 2023
Dear Ian,We are sorry to hear that you did not receive the service that you expected during your stay at our hotel. Please accept our sincere apologies for any inconvenience this may have caused.We take our commitment to providing exceptional service very seriously and we would like to investigate this matter further. Could you please provide us with more information about the service that was not rendered so that we can address the issue?We hope that you will give us another opportunity to serve you in the near future and restore your faith in our hotel.

10/10 Eccellente

Mariam Binte Abdul Karim

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good customer service and clean hotel
Soggiorno di 3 notti ad agosto 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 15 set 2023
Dear Mariam Binte Abdul Karim,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to write such a wonderful review of your recent stay at our hotel. It was truly a pleasure to have you as our guest, and we are thrilled to hear that you had such a positive experience with us.We are delighted to know that you found our hotel to be comfortable and that our staff provided excellent service throughout your stay. Our team works hard to ensure that every guest feels welcome and taken care of, and your feedback has made their day.We will motivate us to continue providing the highest level of service to all of our guests. We hope that you will stay with us again soon, and we look forward to welcoming you back to our hotel.Thank you once again for your kind words and for choosing to stay with us.

8/10 Buono

hsiuchih

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Pulizia
清潔真的要加強我都看到蟑螂兩次
Soggiorno di 3 notti ad agosto 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 15 set 2023
Dear hsiuchih,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for bringing your concerns to our attention. We take all guest feedback seriously and we apologize for any inconvenience that you have experienced during your stay.We assure you that we will investigate and appropriate action to address any issues. Our goal is to provide all of our guests with the best possible experience, and we are committed to ensuring that your stay is comfortable and enjoyable.We appreciate your patience as we investigate this matter. Thank you again for your feedback

4/10 Scarso

Hiromi

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti ad agosto 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 15 set 2023
Dear Hiromi,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for taking the time to share your feedback regarding your recent experience at our hotel. We value all guest feedback, both positive and negative, as it helps us identify areas for improvement and enhance our services.We apologize for any inconvenience or dissatisfaction you may have encountered during your stay. We would appreciate the opportunity to further understand the specifics of your experience. If you could kindly provide us with more details about the issues you encountered, we will thoroughly investigate the matter and take appropriate measures to address them.At our hotel, we strive to provide exceptional experiences for all our guests

4/10 Scarso

Khalid

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Decevant
Les chambres n ont pas de fenetre et cela n est pas indique quand vous reservez L hotel a debite ma carte une deuxieme fois apres avoir quitte l hotel sans m avertir. Je dois me battre pour comprendre et me faire rembourser car le paiement n a pas ete effectue via Hotels.com
Soggiorno di 2 notti ad agosto 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 15 set 2023
Dear Khalid,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for bringing your concerns to our attention. We take all guest feedback seriously and we apologize for any inconvenience that you have experienced during your stay.We assure you that we will investigate and appropriate action to address any issues. We are committed to ensuring that your stay is comfortable and enjoyable.We appreciate your patience as we investigate this matter, and we will keep you updated on our progress. Thank you again for your feedback

10/10 Eccellente

Chia Hui

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
經濟實惠的飯店
住宿交通方便,但是附近沒什麼商家與餐廳
Soggiorno di 1 notte a luglio 2023
Risposta di Marcom Cosmo Hotel KL, il giorno 21 lug 2023
Dear Chia Hui,Greetings from Cosmo Hotel Kuala Lumpur.Your feedback means the world to us, and we are truly grateful for your support.We are overjoyed to hear that your experience with us was exceptional and that we exceeded your expectations. It is our utmost goal to provide our guests with a memorable and enjoyable stay.Your positive comments about our service, and overall experience have brought smiles to the faces of our entire team. It is their dedication and passion that allows us to consistently deliver a high standard of hospitality.Thank you once again for choosing our hotel and for sharing your positive experience. We genuinely appreciate it.

10/10 Eccellente

Anchana

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
ที่พักค่อนข้างใกล้แหล่งท่องเที่ยว สะดวกมาก พนักงานบริการดี ตอบแชทผ่าน Whatsapp ไวมาก ด้วยราคาและบริการถือว่าคุ้มค่าสำหรับการจ่าย
Risposta di MARCOM Cosmo Hotel KL, il giorno 21 lug 2023
Dear Anchana,Greetings from Cosmo Hotel Kuala Lumpur.We would like to express our heartfelt appreciation for your incredibly kind and positive review of our hotel which is exceeded your expectations. We strive to provide our guests with a memorable and enjoyable stay, and your review reassures us that we are on the right track.Your positive comments about our service, and overall experience have brought smiles to the faces of our entire team. It is their dedication and passion that allows us to consistently deliver a high standard of service.Thank you once again for choosing our hotel and for sharing your positive experience.

8/10 Buono

Yi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
交通方便,位於占美大教堂捷運站附近,飯店附近有麥當勞/肯德基/BOOST
Soggiorno di 1 notte a giugno 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 5 lug 2023
Dear Yi,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to write such a positive review about your recent stay at our hotel. We are delighted to hear that you had such a memorable experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel to be comfortable and accommodating. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a motivation to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Convenient,staffs are helpful .
Very nice hotel .I will book again when I visit KL !
Soggiorno di 2 notti a giugno 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 20 giu 2023
Dear Anonymous,Greetings from Cosmo Hotel Kuala Lumpur.We are incredibly grateful for your kind words and feedback during your recent visit.It brings us great joy to know that you had a wonderful experience. We strive to provide exceptional service and a comfortable environment for all our guests, and it is truly rewarding to hear that we succeeded in meeting your expectations.We will continue to work hard to maintain the highest standards and ensure that every guest has a memorable and enjoyable stay.Once again, thank you for choosing our hotel and for sharing your positive experience. We look forward to welcoming you back on your next visit.

2/10 Terribile

Wai Bin

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Cannot refund even book and cancel earlier Even ask for change date also no reply Will not book through Expedia
Soggiorno di 1 notte a giugno 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 20 giu 2023
Dear Wai Bin,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for recent stay with us.We apologize for any inconvenience caused during your visit, that you are unable to change or amend your booking directly to us since this a third party provider booking policy.We strive to provide exceptional service and a comfortable environment for all our guests.Once again, thank you for choosing our hotel and for sharing your positive experience. We look forward to welcoming you back on your next visit.

8/10 Buono

Dr. Greg

Soggiorno di 2 notti a maggio 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 6 giu 2023
Dear Dr. Greg,Greetings from Cosmo Hotel Kuala Lumpur.We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel is up to your expectation. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind ratings are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

8/10 Buono

Kazushi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
OK
Soggiorno di 3 notti a maggio 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 6 giu 2023
Dear Kazushi,Greetings from Cosmo Hotel Kuala Lumpur.We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel is up to your expectation. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind ratings are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

10/10 Eccellente

Alejandro

Soggiorno di 3 notti a maggio 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 20 giu 2023
Dear Alejandro,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for sharing your positive review about your recent stay at our hotel. We are incredibly grateful for your kind feedback.It brings us great joy to know that you had a wonderful experience during your stay with us. We strive to provide exceptional service and a comfortable environment for all our guests, and it is truly rewarding to hear that we succeeded in meeting your expectations.Your positive review serves as a great encouragement to our entire team. We will continue to work hard to maintain the highest standards and ensure that every guest has a memorable and enjoyable stay.Once again, thank you for choosing our hotel and for sharing your positive experience. We look forward to welcome you back!

8/10 Buono

Masashi

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
駅近くのホテルで立地は抜群に良かった。周辺に飲食店もあり不自由無いので価格重視の人にオススメ。
Soggiorno di 1 notte ad aprile 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 2 giu 2023
Dear Masashi,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to write such a positive review about your recent stay at our hotel. We are delighted to hear that you had such a memorable experience.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel to be comfortable and accommodating. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon.

10/10 Eccellente

Alejandro

Soggiorno di 2 notti a maggio 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 20 giu 2023
Dear Alejandro,Thank you so much for taking the time to share your positive review about your recent stay at our hotel. We are incredibly grateful for your kind feedback.We strive to provide exceptional service and a comfortable environment for all our guests, and it is truly rewarding to hear that we succeeded in meeting your expectations.Your positive review serves as a great encouragement to our entire team. Once again, thank you for choosing our hotel and for sharing your positive experience. We look forward to welcome you back soon!

4/10 Scarso

Ky

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
no daily room clean even I mention them , no toilet paper I have to buy myself at TT-mart near hotel to use
Soggiorno di 5 notti a maggio 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 2 giu 2023
Dear Ky,Greetings from Cosmo Hotel Kuala Lumpur.We are sorry to hear that you did not receive the service that you expected during your stay at our hotel. Please accept our sincere apologies for any inconvenience this may have caused.We take our commitment to providing exceptional service very seriously and we would like to investigate this matter with our team.Rest assured that we will do everything in our power to make things right and ensure that you have a more enjoyable stay in the future. We hope that you will give us another opportunity to serve you in the near future.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur., il giorno 24 mag 2023
Dear valued guest,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for your recent stay with us. It was a pleasure to have you as our guest. Our team works hard to ensure that our guests have a memorable and enjoyable stay.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience.

2/10 Terribile

tsuyoshi

Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
アメニティ並びに店員の対応が良くなかった、
Soggiorno di 3 notti a maggio 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur., il giorno 24 mag 2023
Dear tsuyoshi,Greetings from Cosmo Hotel Kuala Lumpur.We take our commitment to providing exceptional service very seriously and we would like to investigate this matter further. Could you please provide us with more information about the service that was not rendered so that we can address the issue with the relevant department?Rest assured that we will ensure that you have a more enjoyable stay in the future. We hope that you will give us another opportunity to serve you in the near future and restore your faith in our hotel.

8/10 Buono

JABBIE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2023
Risposta di MARCOM Cosmo Hotel Kuala Lumpur, il giorno 19 mag 2023
Dear JABBIE,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to write a review about your recent stay at our hotel. We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

4/10 Scarso

MIHO

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
お勧めしない
色んな方が書いていますが、エアコンの水漏れがひどく、カーペットが濡れている。 客室フロアの匂いがひどい。 部屋の質にしては金額が高すぎる。 お勧めしない
Soggiorno di 3 notti a maggio 2023
Risposta di The Management, il giorno 8 mag 2023
Dear MIHO,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for bringing your concerns to our attention. We take all guest feedback seriously and we apologize for any inconvenience that you have experienced during your stay.We assure you that we will investigate this matter thoroughly and take appropriate action to address any issues. Our goal is to provide all of our guests with the best possible experience, and we are committed to ensuring that your stay is comfortable and enjoyable.We appreciate your patience as we investigate this matter with the Head of Department.Thank you again for your feedback and we look forward to welcoming you back.

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio
Bullying personal
Personal was extremely nonchalant and mean, one guy in particular, a real bully who thinks he is better than everyone else. Room was fine though but you can definitely get petter at that price.
Soggiorno di 4 notti a marzo 2023
Risposta di MARCOM Team, il giorno 3 mag 2023
Dear guest,Greetings from Cosmo Hotel Kuala Lumpur and thank you for recent stay with us.Thank you for bringing your concerns to our attention. We take all guest feedback seriously and we apologize for any inconvenience that you have experienced during your stay.We assure you that we will investigate this matter thoroughly and take appropriate action to address any issues. Our goal is to provide all of our guests with the best possible experience, and we are committed to ensuring that your stay is comfortable and enjoyable.We appreciate your patience as we investigate this matter. If you have any further concerns or questions, please do not hesitate to contact us at any time.Thank you again for your feedback

10/10 Eccellente

Flavia

Soggiorno di 2 notti ad aprile 2023
Risposta di Executive Office, il giorno 3 mag 2023
Dear Flavia,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to write such a review about your recent stay at our hotel. We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel to be comfortable and accommodating. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

8/10 Buono

jie

Soggiorno di 3 notti ad aprile 2023
Risposta di Executive Office, il giorno 3 mag 2023
Dear jie,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for your recent stay at our hotel. We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel to be comfortable and accommodating. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

10/10 Eccellente

khan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a marzo 2023
Risposta di Executive Office, il giorno 3 mag 2023
Dear khan,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to rate us during your recent stay at our hotel. We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel to be comfortable and accommodating. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

10/10 Eccellente

WAI MING

Soggiorno di 5 notti a marzo 2023
Risposta di Executive Office, il giorno 3 mag 2023
Dear WAI MING,Greetings from Cosmo Hotel Kuala Lumpur.We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel are up to your expectation. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

8/10 Buono

Siu Wah Terry

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Not enough staffs
Soggiorno di 1 notte a marzo 2023
Risposta di reservation team, il giorno 29 mar 2023
Dear Mr Siu Wah Terry, Thank you for your feedback and we apologize for the inconvenience that you experienced during your stay.We do hope you give us another chance as we will definitely improve our services. We look forward to serving you again in near future.

8/10 Buono

Ameer Sadique

Soggiorno di 1 notte a marzo 2023
Risposta di Executive Office, il giorno 3 mag 2023
Dear Ameer Sadique,Greetings from Cosmo Hotel Kuala Lumpur.We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel to be comfortable and accommodating. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

4/10 Scarso

?

Soggiorno di 2 notti a marzo 2023
Risposta di Executive Office, il giorno 3 mag 2023
Dear ?,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to review your recent stay at our hotel.Thank you for bringing your concerns to our attention. We take all guest feedback seriously and we apologize for any inconvenience that you have experienced during your stay.We hope that you will stay with us again soon, and we look forward to welcoming you back to our hotel.

10/10 Eccellente

Najmeddine

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Impeccable
Soggiorno di 1 notte a marzo 2023
Risposta di reservation team, il giorno 29 mar 2023
Dear Ms/MrNajmeddine, Thank you for choosing Cosmo Hotel Kuala Lumpur! We are delighted to learn that you have enjoyed our hotel.We hope that you will accord us another opportunity to welcome you back in the near future.

6/10 Soddisfacente

Yuko

Viaggio di gruppo
部屋で一部濡れているところがあったり、バスマットがなかったりで最初は不便を感じた。バスマットは、お願いしたらもってきてくれたし、二日目は掃除が行き届いており快適だった。 駅が近くて観光しやすかった。 ドアのところのネパール人が親切でフレンドリーでよかった。
Soggiorno di 2 notti a marzo 2023
Risposta di reservation team, il giorno 29 mar 2023
Dear Ms/Mr Yuko, Thank you for choosing Cosmo Hotel Kuala Lumpur! We are delighted to learn that you have enjoyed our hotel.We hope that you will accord us another opportunity to welcome you back in the near future.

10/10 Eccellente

Abel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was very clean and everything work here very happy with this place
Soggiorno di 3 notti a marzo 2023
Risposta di reservation team, il giorno 29 mar 2023
Dear Ms/Mr Abel, Thank you for choosing Cosmo Hotel Kuala Lumpur! We are delighted to learn that you have enjoyed our hotel.We hope that you will accord us another opportunity to welcome you back in the near future.

10/10 Eccellente

Yunkeen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good place
Soggiorno di 1 notte a marzo 2023
Risposta di reservation team, il giorno 29 mar 2023
Dear Ms/Mr Yunkeen, Thank you for choosing Cosmo Hotel Kuala Lumpur! We are delighted to learn that you have enjoyed our hotel.We hope that you will accord us another opportunity to welcome you back in the near future.

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Bad room condition and bad breakfast
No shower gel, showering was almost impossible as water was just mere trickle. Breakfast selection was bad and as we arrived into breakfast area at 8am, there was almost nothing left to eat at buffet breakfast area except for coffee and pastry
Soggiorno di 1 notte a febbraio 2023
Risposta di syira, il giorno 29 mar 2023
Dear Mr Anonymous, Thank you for your feedback and we apologize for the inconvenience that you experienced during your stay. Please note that your concerns have been addressed & will improve our product and services. We do hope you give us another chance as we will definitely improve our services.

8/10 Buono

Alexander

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a febbraio 2023

2/10 Terribile

HIKARU

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
シャワーが冷たい トイレとシャワー室の仕切りがない
Soggiorno di 5 notti a febbraio 2023
Risposta di reservation team, il giorno 29 mar 2023
Dear Mr Hikaru, Thank you for your feedback and we apologize for the inconvenience that you experienced during your stay. Please note that your concerns have been addressed & will improve our product and services. We do hope you give us another chance as we will definitely improve our services.

8/10 Buono

Swee Ser

Soggiorno di 1 notte a febbraio 2023