Dear Hidetada,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comments are valuable to us as they help us improve our services and facilities.We regret that you encountered issues with the hot water due to maintenance and the lack of announcements regarding it. We will ensure better communication in the future to prevent such situations.Regarding the cleanliness and maintenance of your room, we are truly sorry for the oversight with the towels, bathrobes, trash, and other details. This falls short of our standards, and we will address these concerns with our housekeeping team immediately to ensure they are more thorough in their duties.We also apologize for the sauna temperature not meeting your expectations. We will look into this matter to ensure that our sauna facilities are functioning properly and at the appropriate temperature for our guests' comfort.We are pleased to hear that you found our pool, gym, and staff to be clean, spacious, and accommodating. Your kind words about our team are appreciated, and we will make sure to share your compliments with them.Once again, we apologize for the shortcomings you experienced during your stay. We hope that you will give us another opportunity to provide you with the exceptional experience that you deserve. Thank you for bringing these matters to our attention.Regards,N. Mageswary - Guest Experience

Dear Chiaki,It's wonderful to hear that you had a great experience with our hospitality and facilities. We're thrilled that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Thank you for choosing us for your accommodation needs.Regards.N. Mageswary - Guest Experience

Dear Xin,Thank you so much for your incredible positive rating. We are truly thrilled to hear that you had such a fantastic experience during your stay with us.Your kind words mean the world to us and serve as a testament to our commitment to providing exceptional service to every guest. It was our pleasure to ensure that your stay was nothing short of wonderful.We would be honored to welcome you once again for another memorable experience.Regards.N. Mageswary - Guest Experience

Dear Yukari,Thank you for taking the time to rate your experience with us. We truly appreciate your feedback and are delighted to hear that you had an enjoyable stay.Your rating of 4 out of 5 means a lot to us, and we're committed to continually improving to ensure that every guest experience is exceptional. We hope to have the pleasure of welcoming you back soon for another wonderful stay.Regards.N. Mageswary - Guest Experience

Dear Ming Long,Thank you so much for your glowing review. We're thrilled to hear that you had such a wonderful experience during your recent stay with us. It's truly heartening to know that you found our place clean, luxurious, and worth returning to.We're delighted that you enjoyed our spa facilities as well. Providing our guests with top-notch amenities and a memorable experience is always our goal.Your kind words mean the world to us, and we can't wait to welcome you back for another fantastic stay. RegardsN. Mageswary - Guest Experience.

Dear Mattthew,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our hotel lovely and enjoyed our fantastic facilities. We're also pleased that you found the proximity of the train station convenient for your travels.However, we regret to learn that your experience with our check-in process and restaurant staff did not meet your expectations. Please accept our sincere apologies for any inconvenience or lack of attentiveness you encountered during your stay. Rest assured, we'll address your concerns with our team to ensure that we consistently provide exceptional service to all our guests.We're glad to hear that you had positive interactions with our lobby bar staff and housekeeping team. Your kind words will be shared with them as encouragement to continue their outstanding work.We truly value your feedback as it helps us identify areas for improvement and enhance our guests' experience. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Regards.N. Mageswary - Guest Experience

Dear Aymard Eric,Thank you for sharing your thoughts with us following your recent stay. We appreciate your feedback and take your comments seriously.While we strive to cater to a diverse range of guests, including families and business travelers, we regret if your experience did not fully meet your expectations for a family-oriented atmosphere. Your insights are valuable to us as we continuously evaluate and improve our offerings.We would love to hear more about your specific expectations and how we can enhance our services to better accommodate families like yours in the future. Your feedback helps us shape our guest experience and ensures that we provide a welcoming environment for all our visitors.We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Regards.N. Mageswary - Guest Experience

Dear Guo Sheng,Thank you for your concise feedback. We're delighted to hear that you had a very good experience. We look forward to welcoming you back.Regard.N. Mageswary - Guest Experience

Dear Saber,Thank you for your feedback. We're pleased to hear that you found our hotel to be clean and the surrounding area to be very safe. Providing a secure and comfortable environment is a top priority for us. We look forward to welcoming you back for another positive experience.Regards.N. Mageswary - Guest Experience

Dear Michael,Thank you for choosing Sofitel for your recent 4-night stay, and for sharing your positive experience with us. We're delighted to hear that your time with us was enjoyable.It's wonderful to know that you found your room comfortable and clean, and that our service met your expectations. Creating a pleasant and relaxing atmosphere for our guests is what we strive for, and your feedback is truly appreciated.We look forward to the pleasure of welcoming you back for another delightful stay at Sofitel in the future.Regards.N. Mageswary - Guest Experience

Dear Anonymous,Thank you so much for your fantastic rating. We're absolutely thrilled to know that your experience with us was exceptional.Your positive feedback is truly appreciated, and it motivates our team to continue delivering outstanding service. We're grateful for the opportunity to have hosted you, and we look forward to welcoming you back for another perfect stay in the future.Regards.N. Mageswary - Guest Experience

Dear Anonymous,Thank you for choosing to stay with us, and we appreciate your positive feedback. We're delighted to hear that you found the room to be very good and that you experienced excellent service.Your satisfaction is our priority, and we look forward to the pleasure of welcoming you back for another exceptional stay. Regards.N. Mageswary - Guest Experience

Dear Brian,We appreciate your input and are pleased to see that your overall experience was positive.Your rating indicates that there may be areas where we can improve, and we would love to hear more about your thoughts. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Regards.N. Mageswary - Guest Experience

Dear Akiyoshi,Thank you for choosing Sofitel Kuala Lumpur Damansara for your stay, and we appreciate you taking the time to rate us with a positive rating. We're delighted to know that your experience was positive.Your feedback is valuable to us as we strive to provide the best possible experience for our guests.We look forward to the pleasure of welcoming you back for another excellent stay in the future.Regards.N. Mageswary - Guest Experience

Dear Chun Kau Jeremy,We are delighted to hear that you had a pleasant experience during your stay at the Sofitel Kuala Lumpur Damansara. Your positive comments are truly appreciated. We look forward to welcoming you back for another wonderful stay in the future. Regards. N. Mageswary - Guest Experience

Dear Mark,Thank you for taking the time to rate your recent stay at Sofitel Kuala Lumpur Damansara. We value your feedback and your rating suggests there may have been some aspects of your stay that didn't meet your expectations. We would greatly appreciate it if you could share any specific details or concerns to help us improve our services and make your next visit exceptional. Your satisfaction is our priority, and your input is essential in achieving that goal.Warm regards,Chloe Tay Front Office Manager

Dear Chie,Thank you for your kind words about Sofitel Kuala Lumpur Damansara. We greatly appreciate your feedback. We do understand that our location, while providing a serene atmosphere, may be a bit distant from the city. We continually strive to balance this with our commitment to offering an exceptional stay. We look forward to the opportunity to welcome you back and ensure your next visit is even more enjoyable.Best regards,Chloe TayFront Office Manager

Dear Liangliang,I hope this message finds you well. I wanted to extend our heartfelt apologies for the experience you had during your recent stay at Sofitel Kuala Lumpur Damansara, which led you to rate your stay at a lower side. We deeply regret any inconvenience or dissatisfaction you may have encountered.Your feedback is invaluable to us, even though you didn't include specific comments. We take your rating as a signal that we have areas where we need to improve. Please accept our sincerest apologies for not meeting your expectations during your visit.We are committed to making immediate improvements based on your feedback and ensuring that such issues do not reoccur. Your comfort and satisfaction are our utmost priorities, and we are dedicated to providing a higher standard of service.Thank you for choosing Sofitel Kuala Lumpur Damansara, and we hope you can give us another opportunity to provide you with the exceptional experience that our guests deserve.Warm regards,Chloe Tay Front Office Manager

Dear Albert,We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,George KoumendakosGeneral Manager

Dear Shan,Warm greetings from Sofitel Kuala Lumpur Damansara!It was indeed a pleasure having you with us recently. From the ratings, I am pleased to read that you had a pleasant and a comfortable stay. We do hope that you enjoyed the stay here and are truly encouraged by your ratings and rest assured, we will continue to strive to provide our service excellence at all times.My appreciation once again for taking the time to provide us with your feedback and we look forward to welcoming you back. Sincerely,George KoumendakosGeneral Manager

Dear Koji,Warm greetings from Sofitel Kuala Lumpur Damansara!It was indeed a pleasure having you with us recently. From the ratings, I am pleased to read that you had a pleasant and a comfortable stay. We do hope that you enjoyed the stay here and are truly encouraged by your ratings and rest assured, we will continue to strive to provide our service excellence at all times.My appreciation once again for taking the time to provide us with your feedback and we look forward to welcoming you back. Sincerely,George KoumendakosGeneral Manager

Dear Khairina,Thank you for choosing Sofitel Kuala Lumpur Damansara once again and we really appreciate you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our clean and comfortable room as well as the food and beverage serve you well. I will share your feedback with the team and they will be very pleased to hear your kind comments. Thank you for choosing to stay with us once again and we look forward to an opportunity to welcome you back again in the near future for another enjoyable visit. Sincerely,George KoumendakosGeneral Manager

Dear Jaemoon,Thank you for choosing Sofitel Kuala Lumpur Damansara for your recent stay and we also thank you for taking the time to share your feedback with us and we are so pleased to read your positive comments. Thank you for highlighting the appreciation for the service provided by the team and acknowledging their levels of service ensuring you had a very comfortable stay. I will share your feedback with our team and I know this will motivate us all even further as we strive to provide the best hospitality and service possible.It has been wonderful having you stay with us again and we look forward to the opportunity to welcome you back in the near future for another enjoyable stay at Sofitel Kuala Lumpur Damansara. Sincerely,George KoumendakosGeneral Manager

Dear Jin-Young,We very much appreciate your feedback and thank you for choosing Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive ratings, which I am sure it will be an encouragement to the team as we strive to continuously provide quality services and maintain hospitality standards for the comfort of our guests. It has been truly wonderful having you stay with us and we look forward to welcoming you back in the near future and hope you have a much improved visit at that time. Sincerely,George KoumendakosGeneral Manager

Dear Akihiro,Thank you for choosing Sofitel Kuala Lumpur Damansara once again and we really appreciate you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay and also found our staff to be friendly and helpful. I will share your feedback with the team and they will be very pleased to hear your kind comments. Thank you for choosing to stay with us once again and we look forward to an opportunity to welcome you back again in the near future for another enjoyable visit. Sincerely,George KoumendakosGeneral Manager

Dear D,Your feedback is essential to us so we thank you for taking the time to write about your stay. I am very disappointed to read that your recent stay did not meet your expectations and I have duly noted your comments.Please rest assured, we will motivate the staffs to further improve on the areas that you have helped to point out to us.Your feedback helps us to improve the guest experience we deliver, and we would be humbled to have you again if you would allow us a chance to offer you the true luxury experience that you expected and deserve.Sincerely,George KoumendakosGeneral Manager

Dear Melissa,Warm greetings from Sofitel Kuala Lumpur Damansara! It was indeed a pleasure having you with us recently and we would like to express our sincerest appreciation for your kind patronage. We are pleased to hear that you enjoyed and had a pleasant stay with us. We are truly encouraged by your ratings and rest assured, we will continue to strive to provide our service excellence at all times. My appreciation once again for taking the time to provide us with your feedback and we look forward to welcoming you back. Sincerely,George KoumendakosGeneral Manager

Dear Ha Young,We very much appreciate your feedback and thank you for choosing Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive ratings which I am sure will be an encouragement to the team as we strive to continuously provide quality services and maintain hospitality standards for the comfort of our guests. Thank you again for staying with us and we hope your next visit will be as pleasant as the previous one. Sincerely,George KoumendakosGeneral Manager

Dear Mr. Estephan,Warmest Greetings from Sofitel Kuala Lumpur Damansara!Thank you for your feedback. We really appreciate on it.We truly apologized for the inconvenience caused. We have shared your feedback to respective department for further action. In the meantime, please do let us know on your next arrival that we can look after your stay.

Dear Sam,Thank you for choosing Sofitel Kuala Lumpur Damansara once again and we really appreciate you for taking the time to share your detailed feedback with us. I am sorry to hear the stay was not entirely perfect and I do apologize for the shortfalls you encountered, my apologies. Your feedback is great to receive and we do look forward to welcoming you back again for a much improved future stay.Sincerely,George KoumendakosGeneral Manager

Dear Yoon Jung,Thank you for taking the time to share with us your positive feedback following your recent stay with us. We're thrilled to learn that you've experienced exceptional hospitality and it would be our pleasure to have you return soon.Sincerely,George KoumendakosGeneral Manager

Dear Erik,Your feedback is essential to us so we thank you for taking the time to write about your stay. I am very disappointed to read that your recent stay did not meet your expectations and I have duly noted your comments.Regarding the room cleanliness, I am personally reviewing our on-going procedures to ensure such matters do note reiterate itself. Further instructions have been given to the housekeeping team. it is not acceptable and we truly apologize for the inconvenience.Your feedback helps us to improve the guest experience we deliver. Thank you again for sharing your experience, and we hope to serve you better in the future. Sincerely,George KoumendakosGeneral Manager

Dear Yeow Lee,We very much appreciate your comments regarding your stay at Sofitel Kuala Lumpur Damansara.It is always a pleasure to receive positive feedback, I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,George KoumendakosGeneral Manager

Dear Erik,We very much appreciate your comments regarding your stay at Sofitel Kuala Lumpur Damansara. I am sorry to hear your arrival and check in experience was not up your standard, rest assured that more training will be provided to our staff so that they will be more detailed oriented in terms of service delivery. Thank you again for sharing your experience, and we look forward to welcoming you back again in the near future.Sincerely,George KoumendakosGeneral Manager

Dear Chiu Ping,Thank you for your recent stay and we do appreciate you taking the time to share your feedback but we are sorry to hear you did not have an altogether pleasant experience.
We had inspected the room prior to arrival and all the cleaning was done to our enhanced standards so it is very disheartening to hear of your dissatisfaction for the quality of cleanliness. Your feedback is important to us and we are sorry this made you feel uncomfortable, we do take the cleanliness extremely seriously and have revised all our services to a newer and higher standard.
We hope you may have an opportunity to visit us again and have a much improved experience at that time,.Sincerely,George KoumendakosGeneral Manager

Dear Wai Hing,Thank you for choosing Sofitel Kuala Lumpur Damansara and we really appreciate you taking the time to share your feedback with us on this recent trip. I really appreciate in hearing your comments and pleased to hear that you generally enjoyed a goodstay and liked our easily accessible location, comfortable rooms, lovely breakfast selection and our friendly and efficient service. We thank you for choosing to stay with us and hope we may have an opportunity to welcome you back in the near future for another enjoyable visit.Sincerely,George KoumendakosGeneral Manager

Dear Mohammed Raizi,Thank you for taking the time to share with us your kind review, we're glad that your staycation was nothing short of memorable - I will be sure to mention your kind notes to our associates who took such great care of you and your family.

We look forward to the pleasure of your company once again, should you ever choose to return.Sincerely,George KoumendakosGeneral Manager

Dear Laureen,Good day and warm greetings from Sofitel Kuala Lumpur Damansara! It was indeed a pleasure having you with us recently and we would like to express our sincerest appreciation for your kind patronage. Thank you for you valuable feedback and for sharing your experiences with us. WWe are glad to hear that you had a comfortable stay and that we were of warm service to you. We appreciate your compliments about our overall guest experience. Our aim is to detail to our guest needs and your comment is important to us as we work towards ensuring that all our efforts are well put into place.We look forward to your next visit, thank you once again for choosing to stay at our hotel.Sincerely,George KoumendakosGeneral Manager

Dear Salah,We very much appreciate your comments regarding your stay at Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback and ratings. I will share your ratings with our team. I am sure that this rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George KoumendakosGeneral Manager

Dear Abid,Thank you for choosing Sofitel Kuala Lumpur Damansara and we really appreciate you taking the time to share your feedback with us. We are pleased to hear that you truly enjoyed our atmosphere and that you had a wonderful overall stay experience. That is very kind of you to mention and we are able to provide you a wonderful experience and your comments will touch the hearts of the team, your kind feedback is really appreciated and will motivate all the staff further as we strive to provide the best in service to all our guests.Sincerely,George KoumendakosGeneral Manager

Dear Classic assset,We very much appreciate your feedback and thank you for choosing Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive ratings which I am sure will be an encouragement to the team as we strive to continuously provide quality services and maintain hospitality standards for the comfort of our guests. Thank you again for staying with us and we hope your next visit will be as pleasant as the previous one. Sincerely,George KoumendakosGeneral Manager

Dear Mark, We very much appreciate your comments regarding your stay at Sofitel Kuala Lumpur Damansara. We are glad to hear that you had a very pleasant stay and that you liked the service provided by the team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, George Koumendakos General Manager

Dear Shyun Yann, Warm greetings from Sofitel Kuala Lumpur Damansara! It was indeed a pleasure having you with us recently. From the ratings, I am pleased to read that you had a pleasant and a comfortable stay. We do hope that you enjoyed the stay here and are truly encouraged by your ratings and rest assured, we will continue to strive to provide our service excellence at all times. My appreciation once again for taking the time to provide us with your feedback and we look forward to welcoming you back. Sincerely, George Koumendakos General Manager

Dear Wong, Thanks for choosing us and we really appreciate you taking the time to tell us about your recent stay at Sofitel Kuala Lumpur Damansara. We are very sorry to hear your experience did not meet your expectations on this visit on certain issues, and my sincere apologies for the shortfalls you encountered. Your feedback is very important to us as it will assist us greatly to make the necessary changes to ensure corrective measures are in place to prevent these problems re-occurring. The issues you have shared are of great concern and I am very sorry for the inconvenience and disappointment this must have caused you. Although you did not enjoy an altogether great experience on this trip it is our hope that you will be able to consider us once again and allow us another opportunity to restore your confidence in our hotel facilities and service. Sincerely, George Koumendakos General Manager

Dear ChoonYin, Thank you for choosing Sofitel Kuala Lumpur Damansara once again and we really appreciate you for taking the time to share your feedback with us. We are pleased to hear that you found our staff to be friendly and helpful, I will share your feedback with the team and they will be very pleased to hear your kind comments. I also have taken note on the areas you felt we could make some further improvements and this will assist us greatly with training and motivating our team to provide an even better experience for future stays. By the way, our Club Millesime is open daily from 11am to 9pm, from 20th June 2022. We thank you for sharing your comments and hope we may have an opportunity to welcome you back again in the future for another great visit. Sincerely, George Koumendakos General Manager

Dear Colbert, Thank you very much for sharing this lovely review following your visit to Sofitel Kuala Lumpur Damansara. I am delighted to hear that you had an exceptional experience right from your arrival to the little details that we know matter the most to you. We do hope that we will be able to welcome you back to your home away from home very soon. Sincerely, George Koumendakos General Manager

Dear Thong, We very much appreciate your feedback and thank you for choosing Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive ratings which I am sure will be an encouragement to the team as we strive to continuously provide quality services and maintain hospitality standards for the comfort of our guests. Thank you again for staying with us and we hope your next visit will be as pleasant as the previous one. Sincerely, George Koumendakos General Manager