Giardino

Recensioni per Clear Essence California Spa & Wellness Resort

4 out of 5
Clear Essence California Spa & Wellness Resort
13 Alexander Road, Ikoyi, Lagos

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 20 su 45 recensioni" "
Valutazione di 8 - Buono. 17 su 45 recensioni" "
Valutazione di 6 - Soddisfacente. 4 su 45 recensioni" "
Valutazione di 4 - Scarso. 2 su 45 recensioni" "
Valutazione di 2 - Terribile. 2 su 45 recensioni" "

8,4/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Kemp

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a marzo 2024

8/10 Buono

Mark D

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property worth staying anytime Ur in Ikoyi, Lagos area. Clean and comfortable rooms and very cold ACs.
Soggiorno di 1 notte a marzo 2024
Risposta di ALOK MOHAPATRA -AGM, il giorno 12 mar 2024
Dear MarkGreetings from Clear Essence California spaThank you so much for staying with us and shared your outstanding feedback and we appreciate and will definitely share to our team member to motivate them. We look forward to see you soon in near future.

8/10 Buono

Mark D

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room was clean, bed was nice and comfortable. Staff very friendly. Only issue Room service is slow.
Soggiorno di 3 notti a febbraio 2024
Risposta di ALOK MOHAPATRA -AGM, il giorno 28 feb 2024
Dear Mr MarkGreetings from Clear EssenceThanks for the feedback and we all look in to the the concern you have mention.Have a good day.

8/10 Buono

Mark D

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Property in a very nice and hidden area. Easy access from VI, Lekki and Ikoyi. The room had issue of hot water, it took long, I had finished my shower before it was hot. Also, the idea that breakfast is free. And order for the room and are charged full breakfast because only free if you go downstairs doesn't make sense?
Soggiorno di 2 notti a febbraio 2024
Risposta di ALOK MOHAPATRA -AGM, il giorno 20 feb 2024
Dear Mr MarkGreetings from the Clear EssenceWe really thank you for your genuine feedback given to us and noted about the hot water issue and share to the concern department to look in to it. About the Complimentary breakfast its always at the restaurant to accommodate many guest at the same time to avoid delay service at room and utilization of suitable man power.Hope you do undersatnd it.We look forward to come back in near future.Thanks and RegardsAlok MohapatraAGM

10/10 Eccellente

Alexandria

Soggiorno di 1 notte a gennaio 2024
Risposta di ALOK MOHAPATRA -AGM, il giorno 8 feb 2024
Thank You so much for such a lovely feedback and we look forward to see you soon.

10/10 Eccellente

TEMITOPE

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
My stay was amazing The staff were courteous
Soggiorno di 1 notte a settembre 2023

8/10 Buono

Anthony

Mi è piaciuto: Pulizia e personale e servizio
A beautiful quiet stay and excellent staff services. I love smiling faces; it keeps me in the mood.
Soggiorno di 5 notti a maggio 2023

10/10 Eccellente

Tolu

10/10 Eccellente

Olusegun

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was good, food, staff, ambience, spa except for the gym.
Soggiorno di 2 notti a maggio 2022
Risposta di Clear Essence, il giorno 26 mag 2022
Thanks for the feedback Olusegun. we are glad you enjoyed your stay. We are working on the concern raised. Thanks again

10/10 Eccellente

Ayodeji

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property provided top notch hospitality service in a very condusive and serene environment
Soggiorno di 3 notti a settembre 2021

10/10 Eccellente

Nkechukwu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti ad agosto 2021
Risposta di Clear Essence California Wellness & Spa Resort, il giorno 22 ago 2021
Thanks for your feedback. We are glad you had an amazing stay. Looking forward to having you again soon

4/10 Scarso

Olan

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Broken facilities, poor experience overall.
The hotel has seen better days with almost everything breaking down - Air Conditioning in room was broken, we were checked into the room, after calling maintenance to check - he went away saying the AC was working. Woke up in the middle of the night drenched in our sweat. After a very bitter complaint, we were moved into another room, which was only slightly better, still a poor experience. WiFi coverage is poor, even with about 6 hotspots.
Soggiorno di 3 notti a maggio 2021
Risposta di CLEAR ESSENCE, il giorno 1 giu 2021
Dear Olan, Thanks for the feedback. It's quite sad you did not have a very good experience during your stay. We sincerely apologise for inconveniences caused. We always ensure that our equipment are well maintained and always in top shape. We will look into the other issues raised and ensure they are all corrected. Looking forward to making it up to you on your next stay. Thanks

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent Great choice
Soggiorno di 1 notte ad aprile 2021
Risposta di Clear Essence California Wellness & Spa Resort, il giorno 8 mag 2021
Thank you for your feedback. we are glad you had an excellent stay. we look forward to having you again soon.

8/10 Buono

Eniola

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Positive vibe environment and very good costumer service
Soggiorno di 1 notte ad aprile 2021
Risposta di Clear Essence California Wellness & Spa Resort, il giorno 19 apr 2021
Thank you Eniola. We are glad you had a great stay. Hoping to have you again soon.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent, nice and relaxing and great experience
Soggiorno di 2 notti a febbraio 2021
Risposta di Clear Essence California Wellness & Spa Resort, il giorno 8 mar 2021
Thanks for the feedback. We hope to host you again soon

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2021
Risposta di GM, il giorno 8 gen 2021
Thank you for staying with us, we appreciate your feedback!

8/10 Buono

Olayinka, Lagos

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
The staff attitude and service was quite warm. However, they need to include local delicacies in their menu. Facility is in Nigeria and Nigerian dishes is expected to be included in the menu.
Soggiorno di 2 notti a dicembre 2020
Risposta di GM, il giorno 8 gen 2021
Thank you for staying with us Mr. Olayinka,we are happy you enjoyed our service. Your feedback is well noted and appreciated.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent experience and very covid compliant and the staff very helping
Soggiorno di 4 notti a settembre 2020
Risposta di Clear Essence California Wellness & Spa Resort, il giorno 21 set 2020
Thank you for the back. we are glad we were able to meet your expectations. Hoping to hosting you again very soon.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice stay for the Spa experience
Overall a good stay. they tried to meet our needs and i must say the reception guy went above and beyond to fit us in for the spa with availability being limited. And the massage was very good. Breakfast was fine. No swimming pool, was told its use was limited so they decided to convert it to a hall, i will take that with a pinch of salt however, this is Lagos after all.
Soggiorno di 3 notti ad agosto 2020
Risposta di AGM, il giorno 24 set 2020
Dear Guest, Thank you for the feedback on your stay with us at the Resort, we are glad you enjoyed your stay. We understand your need to want to use a pool during your stay, at the moment there is none however, we may consider having the pool again sometime in the future. Thank you once again and we look forward to welcoming you back soon.

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte a marzo 2020
Risposta di Dinesh Sharma, il giorno 16 mar 2020
Dear Guest Thank you so much for being our guest and giving us the opportunity to be of service to you and we are happy to know that you had an excellent and memorable stay at Clear Essence California Spa and Wellness Resort, Lagos. My young team has imbibed the value of ‘People standing at the heart of hospitality’ and we are committed to offering that level of experience to all our guests. We await many more opportunities of serving you and eagerly look forward to welcoming you back soon again. Regards Dinesh Sharma General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel and extremely relaxing and chilled
Soggiorno di 2 notti a gennaio 2020
Risposta di Dinesh Sharma, il giorno 12 mar 2020
Dear Guest Thank you very much for your review, following your recent visit. We were delighted to read how much you enjoyed your stay. We will make every effort to ensure that we continue to live up to your expectation. We do hope you will recommend us to your friends and associates, Assuring you of our best attention at all times, Best Regards, Dinesh Sharma General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent and great choice
Soggiorno di 1 notte a marzo 2020
Risposta di Dinesh Sharma, il giorno 10 mar 2020
Dear Guest Thank you very much for your review, following your recent visit. We were delighted to read how much you enjoyed your stay. We will make every effort to ensure that we continue to live up to your expectation. We do hope you will recommend us to your friends and associates, Assuring you of our best attention at all times, Regards Dinesh Sharma General Manager

8/10 Buono

Lady

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent service. The staff were very friendly. We enjoyed the couples spa treatment and i liked the fact that they gave us fruit cake to celebrate christmas day. I only wish there was a swimming pool and more options for the breakfast buffet.
Soggiorno di 2 notti a dicembre 2019
Risposta di Dinesh Sharma, il giorno 28 dic 2019
Dear Guest Thank you very much for your review, following your recent visit. We were delighted to read how much you enjoyed your stay. We will make every effort to ensure that we continue to live up to your expectation. Management has taken a note on your feedback. We do hope you will recommend us to your friends and associates, Assuring you of our best attention at all times, Warm Regards, Dinesh Sharma General Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2019
Risposta di Dinesh Sharma, il giorno 16 dic 2019
Dear Guest Your warm endorsement of the "Clear Essence California Spa and Wellness Resort" is immensely appreciated. Thank you for giving us the opportunity to be of service to you. I am pleased to read "5 out of 5 " for our young place. Our team members strive tirelessly to ensure seamless guest service. They are delighted to be recognized for the efforts they put. We value your future patronage and look forward to welcoming you back to the most beautiful place in city soon again. Regards Dinesh Sharma General Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very good experience and will definitely visit again
Soggiorno di 1 notte a novembre 2019
Risposta di Dinesh Sharma, il giorno 7 nov 2019
Dear Guest Thank you very much for your review, following your recent visit. We were delighted to read how much you enjoyed your stay. We will make every effort to ensure that we continue to live up to your expectation. We do hope you will recommend us to your friends and associates, Assuring you of our best attention at all times, Warm Regards, Dinesh Sharma General Manager

10/10 Eccellente

Godspower

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Respectful
Soggiorno di 2 notti a settembre 2019
Risposta di Dinesh Sharma, il giorno 12 set 2019
Dear Mr Godspower Thank you very much for your review, following your recent visit. We were delighted to read how much you enjoyed your stay. We will make every effort to ensure that we continue to live up to your expectation. We do hope you will recommend us to your friends and associates, Assuring you of our best attention at all times, Warm Regards Dinesh Sharma General Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2019
Risposta di Dinesh Sharma, il giorno 15 lug 2019
Dear Guest A heartfelt thanks to you for sharing such a beautifully penned review of your recent stay at Clear Essence California Spa and Wellness Resort and for sharing with us that the experience at the place was truly worth it. It is a pleasure to read that our hotel is well recognized by you along with our luxurious facilities and par excellence service. Every aspect of the hotel rooms, bathroom, garden and guests service is thoughtfully curated to weave one of the finest experiences of the modern era for our patrons. We are grateful to you for your generous recommendations and look forward to welcoming you both back to your ‘Home’ in Lagos soon again. Regards Dinesh Sharma General Manager

10/10 Eccellente

Roel, NL

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great boutique hotel, excellent choice for (business) travelers. Friendly staff and clean big rooms with all amenities. Definitely a recommendation.
Soggiorno di 4 notti a gennaio 2019
Risposta di Dinesh Sharma, il giorno 15 gen 2019
Dear Guest Roel A heartfelt thanks to you for sharing such a beautifully penned review of your recent stay at Clear Essence California Spa and Wellness Resort and for sharing with us that the experience at the palace was truly worth it. It is a pleasure to read the review "Great boutique Hotel" and is well connected to the pulse of the our hotel was recognized by you along with our luxurious facilities and par excellence service. Every aspect of the hotel rooms, bathroom, garden and guests service is thoughtfully curated to weave one of the finest experiences of the modern era for our patrons. We are grateful to you for your generous recommendations and look forward to welcoming you back to your ‘Home’ in Lagos soon again. Regards Dinesh Sharma General Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excelent treat
Excellent service and very nice hotel
Soggiorno di 1 notte a dicembre 2018
Risposta di Dinesh Sharma, il giorno 6 dic 2018
Dear Guest A heartfelt thanks to you for sharing such a beautifully penned review of your recent stay at Clear Essence California Spa and Wellness Resort and for sharing with us that the experience at the palace was truly worth it. It is a pleasure to read the review and is well connected to the pulse of the our hotel was recognized by you along with our luxurious facilities and par excellence service. Every aspect of the hotel rooms, garden and guests service is thoughtfully curated to weave one of the finest experiences of the modern era for our patrons. We are grateful to you for your generous recommendations and look forward to welcoming you back to your ‘Home’ in Lagos soon again. Regards Dinesh Sharma (General Manager)

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Dumpster!!!
Poorly maintained with molds all over the rest room and stagnant water residue after shower. Overflowing toilet and poor customer service. Not a good place!
Risposta di Dinesh Sharma, il giorno 13 mag 2018
Dear Guest, Firstly, thank you for taking out your valuable time to share your candid and constructive feedback. Please accept my sincere apologies for the inconvenience reported during your recent stay at the Hotel. Kindly be rest assured that I have taken up the matter strongly with the department concerned and immediate action has been taken to prevent such recurrences in future. We do hope you will treat this incident as one off case and not the usual standards. Apologising once again, Warm Regards, General Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good experience
We really enjoyed our stay, the hotel is really nice with good facilities and excellent customer service. There are nice sofas to sit on outside and enjoy the breeze, the beds are comfortable and the room is a good size, the breakfast was was nice but can do with a bit of an upgrade.
Soggiorno di 2 notti ad aprile 2018
Risposta di Dinesh Sharma, il giorno 30 apr 2018
Dear Guest Thank you very much for your review on Expedia, following your recent visit. I am most delighted to read your comprehension on the services and facilities rendered by the associates at the hotel. I have shared your words of appreciation with the team, and they were extremely happy to hear from you. We were delighted to read how much you enjoyed your stay. We will make every effort to ensure that we continue to live up to your expectation. We do hope you will recommend us to your friends and associates. Assuring you of our best attention at all times Warm Regards, Dinesh Sharma General Manager

10/10 Eccellente

Chibuzor , Chicago, IL

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean and quite
Clean and quiet environment. Their food is delicious. But the staff should help their guests with their lodges and increase their response time to requests. Overall great place to be when you visit to lagos.
Risposta di Dinesh Sharma, il giorno 18 apr 2018
Dear Chibuzor, Thank you for choosing Clear Essence Spa and Wellness Resort for your comfortable stay at Lagos . We wish to express our gratitude for the kind words of appreciation you have chosen to describe your stay with us and have shared your comments with the entire staff. It is comments such as yours that motivate our associates to offer even higher levels of excellence and we shall make every effort to continue to live up to your expectations in future as well. It will be delightful to host you again during your next trip to Lagos, Nigeria and we assure you of the best of services at all times. Regards, General Manager

8/10 Buono

MARK

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent hotel with friendly staff
Risposta di Dinesh Sharma, il giorno 23 apr 2018
Dear Mark, Thank you for choosing Clear Essence Spa and Wellness Resort for your comfortable stay at Lagos . We wish to express our gratitude for the kind words of appreciation you have chosen to describe your stay with us and have shared your comments with the entire staff. It is comments such as yours that motivate our associates to offer even higher levels of excellence and we shall make every effort to continue to live up to your expectations in future as well. It will be delightful to host you again during your next trip to Lagos, Nigeria and we assure you of the best of services at all times. Regards, General Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice and secure hotel
Nice and secure, good food and respectful staffs. With clean environment

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was okay. You cannot compare to US's standards but okay

4/10 Scarso

Miss Tee, Lagos

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Overated Hotel
The hotel has a nice ambience but due to poor maintainence the bathroom was of a poor standard, and also not very clean. The service in the restaurant is pretty bad.

2/10 Terribile

abdulateef Adepetu, lagos

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
HOTEL WAS FULLY BOOKED
Hotel was fully booked and i was not accommodated. You are yet to refund me my money despite hotel informing you of hotel position of there rooms been full

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

8/10 Buono

Saar, Israel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good enough for Nigeria, could be better still
Pros:Very friendly and professional staff. Very good location ,especially if you need to be on Ikoyi or Lekki. Nice breakfast,though could be bigger. The area is well secured,and is next to Lagos police commissioner's compound. Cons: Cottage room is badly lit,placed next to a generator and a bunch of AC units. Windows could not be closed securely. Very few and badly placed power outlets. Wireless internet is flaky and slow. Gym is underequipped and badly maintained. Overall not bad ,but could be much better if some care was taken to improve

6/10 Soddisfacente

Adele, Nairobi, Kenya

not for business people
The room itself was clean but I dont think the bathroom was very clean - there was no visible dirt but there was a bad strong smell from the bathroom. There was no internet which I think was the worst thing - especially as they tell you that there is internet. They say they have wireless but of course its not strong enough to reach the rooms. Not many TV channels either. I also asked for a wakeup call the first night I was there, which I did not get. This was pretty shocking to me. Instead of a phone they give you a mobile phone.

6/10 Soddisfacente

Ikenna

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Just Okay
A small boutique hotel. Good for a quiet getaway with nice spa facilities

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice Hotel
I have stayed there and room was clean, staff was helpfull, wifi as good as in Nigeria standard and include hotel price. There is SPA and wellness place also, I really enjoyed.