Esterni

Recensioni per Red Roof Inn Lawrenceburg

2 out of 5
Red Roof Inn Lawrenceburg
515 E Eads Pkwy, Lawrenceburg, IN

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 234 su 521 recensioni" "
Valutazione di 8 - Buono. 173 su 521 recensioni" "
Valutazione di 6 - Soddisfacente. 62 su 521 recensioni" "
Valutazione di 4 - Scarso. 32 su 521 recensioni" "
Valutazione di 2 - Terribile. 20 su 521 recensioni" "

8,4/10

Pulizia

8,8/10

Personale e servizio

7,8/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Amber

Soggiorno di 2 notti a maggio 2024
Risposta di Oshane RediResponse Specialist , il giorno 21 mag 2024
Hello Amber, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LAWRENCEBURG and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 Soddisfacente

William

Ordinary motel at a cheap price, it’s ok. Bathroom light didn’t work (they should know that) and poor wifi.
Soggiorno di 1 notte a maggio 2024
Risposta di Toni-Ann RediResponse Specialist, il giorno 16 mag 2024
Dear William,We're happy to know that the convenience of our location and the pricing of your room at our Red Roof Inn Lawrenceburg were highlights of your stay. You've indicated however, that the lights in the bathroom were broken and that the WI-FI was poor. I appreciate you making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Devin

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The staff are very nice and helpful.
Soggiorno di 1 notte a maggio 2024
Risposta di Kerry-Lee RediResponse Specialist, il giorno 8 mag 2024
Dear Devin, It is so wonderful to see that we at the RED ROOF INN LAWRENCEBURG were able to provide you with a superior level of service and accommodations. At Red Roof, we have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our very nice and helpful staff. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Eccellente

catherine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff are rely friendly and sweet the room was very nice and clean and they do a wonderful job taking care of the guest
Soggiorno di 2 notti a maggio 2024
Risposta di Kerry-Lee RediResponse Specialist, il giorno 6 mag 2024
Dear Catherine, We at the RED ROOF INN LAWRENCEBURG are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. It was good to read you were pleased with our friendly staff and our nice and clean rooms. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services here at Red Roof. Thank you again for your kind words. The staff and I would love to provide you with another stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Eccellente

William

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Carla RediResponse Specialist, il giorno 30 apr 2024
Dear William,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Lawrenceburg is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Buono

Amy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was very clean. Convenient location. Easy check in/out. Polite staff.
Soggiorno di 1 notte ad aprile 2024
Risposta di Carla RediResponse Specialist, il giorno 29 apr 2024
Dear Amy,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lawrenceburg. I am glad to read that you were pleased with the cleanliness of our hotel, the convenience of our location, the easy check in and out and well as how polite our staff are. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Michelle

It was close to the creation museum not a very long drive
Soggiorno di 1 notte ad aprile 2024
Risposta di Carla RediResponse Specialist, il giorno 28 apr 2024
Dear Michelle,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lawrenceburg. I am glad to read that you were pleased with our location as it is close to the Creation Museum. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Scarso

Joel

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
falling apart - bedroom door couldnt even close
Soggiorno di 3 notti ad aprile 2024
Risposta di LaTunde RediResponse Specialist, il giorno 26 apr 2024
Dear Joel,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LAWRENCEBURG. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep and issues with the bedroom door. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Eccellente

Kathleen

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The price was unbeatable, the room was clean and updated, and came with a full complimentary breakfast. The location is close to Cincinnati, OH and the Creation Museum, KY.
Soggiorno di 1 notte ad aprile 2024
Risposta di Dannielle Redirespoonse Specialist, il giorno 20 apr 2024
Dear Kathleen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LAWRENCEBURG. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenient location, clean room and affordable price. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Eccellente

Megan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Check in was easy. Room is clean and comfortable.
Soggiorno di 1 notte ad aprile 2024
Risposta di Charlene, il giorno 13 apr 2024
Thank you, Megan, for taking time out to give us a review.We are glad you enjoyed your stay with us. We look forward to your next visit. Thank you, Charlene.

10/10 Eccellente

Anthony

Soggiorno di 1 notte ad aprile 2024
Risposta di LaTunde RediResponse Specialist, il giorno 3 mag 2024
Hello Anthony, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LAWRENCEBURG and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Eccellente

Deborah

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I appreciated that there was a restaurant within walking distance for dinner and the continental breakfast was ok - well stocked. The only thing I didn't like was the slippery bathtub floor.
Soggiorno di 1 notte a marzo 2024
Risposta di Sashauna RediResponse Specialist, il giorno 11 apr 2024
Dear Deborah,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN LAWRENCEBURG. At Red Roof we sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the restaurants within walking distance of the property. However, it's truly disheartening to see you highlight that the bathtub floor was too slippery. We are very sorry for your experience. Nevertheless, I am so glad we earned your 5/5 score. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Buono

MICHELE

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was clean, water was hot, bed comfortable.
Soggiorno di 1 notte ad aprile 2024
Risposta di Charlene, il giorno 6 apr 2024
Thank you, Michele, for taking time out to give us a review. We are glad you enjoyed your stay. We look forward to seeing you in the future.Thank you, Charlene.

6/10 Soddisfacente

Randall

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Staff was good. Breakfast was decent. Shower head was way too low. TV was really small with cable only. There for 3 days and never had linen service. Had to go to front desk to get linens. Internet was good. 2 stories with stairs only. Rooms were a good size. Overall it was a decent place. Really good price.
Soggiorno di 3 notti ad aprile 2024
Risposta di Oshane RediResponse Specialist , il giorno 5 apr 2024
Dear Randall, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN LAWRENCEBURG regarding the good staff, decent breakfast, decent room size, good price and internet. I do apologize for the concerns highlighted that hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 Buono

Sergio

Soggiorno di 1 notte ad aprile 2024
Risposta di LaTunde RediResponse Specialist, il giorno 26 apr 2024
Hello Sergio, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LAWRENCEBURG and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Soddisfacente

Anita

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Doors did not close properly although we were able to secure them. Cigarette smell was present. Breakfast was better than anticipated.
Soggiorno di 1 notte a marzo 2024
Risposta di Oshane RediResponse Specialist, il giorno 2 apr 2024
Dear Anita, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LAWRENCEBURG. I do apologize for the foul odor you described along with the other issues mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

6/10 Soddisfacente

Mallary

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
For a RedRood it wasn’t bad at all, just not as clean as it could be as it just needed to be wiped down better. You could feel the grime on the floor and we found a few bugs on the floor.
Soggiorno di 2 notti a marzo 2024
Risposta di Nishaye RediResponse Specialist, il giorno 30 mar 2024
Dear Mallary, Thank you for taking the time to tell us about your stay at the Red Roof Inn Lawrenceburg. I was saddened to read that your stay fell short of your expectations due to the possible lack of cleanliness and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Charles

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
good location and service
Soggiorno di 1 notte a marzo 2024
Risposta di LaTunde RediResponse Specialist, il giorno 24 mar 2024
Dear Charles,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LAWRENCEBURG. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that the location and service was good. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 Scarso

Paige

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Outdated and horrible flooring in rooms! Very tacky and cheap.
Soggiorno di 1 notte a febbraio 2024
Risposta di Xao RediResponse Specialist, il giorno 18 mar 2024
Thanks for sharing your feedback with us, Paige. The team at our Red Roof Inn Lawrenceburg was saddened to see that we failed to provide you with a satisfactory stay. You stated that the flooring was not to your liking and that it was outdated, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

6/10 Soddisfacente

Derek

Soggiorno di 4 notti a marzo 2024
Risposta di Kerry-Lee RediResponse Specialist, il giorno 3 apr 2024
Dear Derek, We at the RED ROOF INN LAWRENCEBURG appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Eccellente

Heather

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Kamaria RediResponse Specialist, il giorno 14 mar 2024
Hello Heather, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LAWRENCEBURG and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Buono

Ricki, Springfield

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is good for an overnight stay. They have all the basic amenities. The rooms are spacious but a little worn out. Breakfast is a nice touch. Overall, very good for the price. I would stay again.
Soggiorno di 1 notte a marzo 2024
Risposta di Carla RediResponse Specialist, il giorno 4 mar 2024
Dear Ricki,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lawrenceburg. I am glad to read that you were pleased with our property as you mentioned that it was good for an overnight stay, the spaciousness of the room and the value to price ratio. However, you mentioned that the room is a little worn out. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Buono

Harvey

Mi è piaciuto: Personale e servizio
I was more satisfied with the accommodations. People were very friendly. The breakfast was OK not a bad deal for one night.
Soggiorno di 1 notte a febbraio 2024
Risposta di Carla RediResponse Specialist, il giorno 3 mar 2024
Dear Harvey,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lawrenceburg. I am glad to read that you were pleased with the accommodations, the friendliness of our staff and that breakfast was okay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Soddisfacente

cayla, Cincinnati

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
For the price it's worth the stay to get dome sleep. Staff were friendly and breakfast was really good. Again proce was really cheap. Got goood sleep fed well in morning. However, it wasnt very clean in bathroom. Also, only stocked towels for 1 pwrson so i had to ask for extra. Plenty of vending machines with different snacks and things to put in the microwave they have in room. I had white socks on in room and they were really dirty within a few hours of me walking about the room. Overall, for the price you do get free breakfast, close to casino and highway, and if my roon had been a little cleaner id habe goven it 5 stars. And thats saying a lot for red roof in
Soggiorno di 1 notte a febbraio 2024
Risposta di Kamaria RediResponse Specialist, il giorno 27 feb 2024
Dear Cayla,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LAWRENCEBURG. It's great to hear that you found our staff to be friendly, breakfast to be good and all the other positive features highlighted. However, I sincerely apologize for the lack of cleanliness of the bathroom, the situation you mentioned regarding the towel and the other issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

8/10 Buono

MICHELE

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
THE HOTEL WE NORMALLY STAY AT WAS FULL, THIS WAS CLOSE TO WHERE WE WERE GOING, CLEAN, STAFF WAS FRIENDLY. IT SERVED IT'S PURPOSE & I WOULD STAY THERE AGAIN IF I NEEDED TO.
Risposta di Kamaria RediResponse Specialist, il giorno 25 feb 2024
Dear Michele,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LAWRENCEBURG. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be friendly, location to be clean and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 Eccellente

Lisa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was very convenient to what we were wanted to do. The staff was great. The food was good the room was clean. Thank you. The bed was comfortable in a very good hot shower.
Soggiorno di 1 notte a febbraio 2024
Risposta di Dannielle Rediresponse Specialist, il giorno 24 feb 2024
Dear Lisa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LAWRENCEBURG. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the great staff, clean, comfortable room and the convenient location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management

6/10 Soddisfacente

Kendra

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Average. When we walked in our room it smelled of marijuana so bad it was like someone was literally in our room smoking it. Hotel is kind of run down. But price was cheap. Get what you pay for.
Soggiorno di 1 notte a febbraio 2024
Risposta di Chirell RediResponse Specialist, il giorno 21 feb 2024
Dear Kendra,We are sorry to hear your recent experience at the Red Roof Inn Lawrenceburg did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Chirell RediResponse Specialist

10/10 Eccellente

Jeremy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a febbraio 2024
Risposta di Dannielle Rediresponse Specialist, il giorno 19 feb 2024
Hello Jeremy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LAWRENCEBURG and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Soddisfacente

Jessica

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e comfort della camera
Eh
The beds are hard, and the pillows are flat. Our air conditioner did not work and they did not come to fix it or switch our rooms. Our TV didn’t work. it was clean though and the breakfast was good for a small place
Soggiorno di 2 notti a febbraio 2024
Risposta di Chirell RediResponse Specialist, il giorno 21 feb 2024
Dear Jessica,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lawrenceburg. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our clean room and good breakfast. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 6/10 score. You indicated that you were unsatisfied with air conditioner and tv not working also pillows and beds not being to your liking. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

8/10 Buono

Tammy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice stay
It was nice and quiet. Good location. Did have a little smell in the room. I would stay there again.
Soggiorno di 1 notte a febbraio 2024
Risposta di Dannielle Rediresponse Specialist, il giorno 20 feb 2024
Dear Tammy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LAWRENCEBURG. We appreciate you letting us know that you were displeased with the foul odor. We are sorry for this issue, but are happy to read that we provided you with a convenient location and a nice, quiet room. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Red Roof Management

10/10 Eccellente

Ali

Viaggio con la famiglia
Clean stay
Rooms were clean
Soggiorno di 2 notti a febbraio 2024
Risposta di Dannielle Rediresponse Specialist, il giorno 19 feb 2024
Dear Ali,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LAWRENCEBURG. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management

8/10 Buono

Cynthia

Soggiorno di 1 notte a febbraio 2024
Risposta di LaTunde RediResponse Specialist, il giorno 24 mar 2024
Hello Cynthia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS EAST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terribile

John

Soggiorno di 2 notti a febbraio 2024
Risposta di Samantha Rediresponse Specialist, il giorno 16 feb 2024
Thank you for your review, John. The staff at the Red Roof Inn Lawrenceburg and I were disappointed when we saw your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 Scarso

Marian

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
No cleaning, phone didn’t work, had to get my own towels, inferior shampoo & soap , trash wasn’t emptied
Soggiorno di 5 notti a febbraio 2024
Risposta di Recordo Rediresponse Specialist, il giorno 15 feb 2024
Hello Marian,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lawrenceburg. You stated no housekeeping service, a broken phone, having to get your own towels, along with other highlighted concerns, hindered your stay. If you do need additional housekeeping service please speak with front desk upon arrival to make arrangements. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Buono

Michele

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean, friendly, but no shuttle service!
Soggiorno di 1 notte a febbraio 2024
Risposta di Recordo Rediresponse Specialist , il giorno 15 feb 2024
Hello Michele, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lawrenceburg and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Eccellente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There were no surprises and everyone was friendly and courteous. In my experience, that's getting harder to come by. They were short-handed during our stay but did not fail to take care of the business by taking care of their customers.
Soggiorno di 2 notti a febbraio 2024
Risposta di Recordo Rediresponse Specialist , il giorno 15 feb 2024
Hello Jennifer,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Lawrenceburg. It's wonderful to hear that you were pleased with the courteous service we extended. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Buono

Johann

Soggiorno di 1 notte a febbraio 2024
Risposta di Samantha Rediresponse Specialist, il giorno 16 feb 2024
Thank you for your positive rating, Johann. The staff at the Red Roof Inn Lawrenceburg and I were so glad we earned your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next, stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Buono

Kimberly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Carla RediResponse Specialist, il giorno 9 mar 2024
Hello Kimberly, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lawrenceburg and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Buono

Diana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place. The staff was froendly and helpful
Soggiorno di 3 notti a febbraio 2024
Risposta di Nishaye RediResponse Specialist, il giorno 9 feb 2024
Dear Diana, We appreciate your comments regarding your recent stay at the Red Roof Inn Lawrenceburg. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and friendly, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Soddisfacente

Stan

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2024
Risposta di Oshane RediResponse Specialist , il giorno 8 feb 2024
Hello Stan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LAWRENCEBURG and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2024
Risposta di Oshane RediResponse Specialist , il giorno 5 feb 2024
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LAWRENCEBURG and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 Scarso

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I checked in to my room and found that the A-C was on, i turned the A-C off and the heat on. I went out with friends, and came back to the room around 3am and the room was freezing, i called the front desk and they said that they could not do anything for me tonight. I was told to talk to the manager about the problem in the morning. Need less to say she told me that I should have been possibly moved last night, and that I stayed in a freezing room was all on me...NEVER AGAIN...
Soggiorno di 1 notte a febbraio 2024
Risposta di Oshane RediResponse Specialist , il giorno 5 feb 2024
Dear Michael, Thank you for taking the time to tell us about your experience at the RED ROOF INN LAWRENCEBURG. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issue highlighted with the room temperature. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. Please know that we value you as our guest and appreciate your business. Very truly yours, Red Roof Management

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Toni-Ann RediResponse Specialist, il giorno 28 gen 2024
Hello Valued Guest,I am pleased to have had you as our guest at our Red Roof Inn Lawrenceburg. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

10/10 Eccellente

GERALD, PLYMOUTH

Soggiorno di 1 notte a gennaio 2024
Risposta di Charlene, il giorno 6 apr 2024
Thank you, Gerald for taking time out to give us a review.We are glad you enjoyed your stay with us. We look forward to seeing you in the future.Thank you, Charlene.

10/10 Eccellente

Leo

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Kerry-Lee RediResponse Specialist, il giorno 23 gen 2024
Dear Leo,We at the RED ROOF INN LAWRENCEBURG are thrilled to have earned your perfect scoring of 10/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Red Roof Management

8/10 Buono

Annette

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a two room suite which was nice and roomy. Only complaint is the mattress was very hard.
Soggiorno di 1 notte a gennaio 2024
Risposta di LaTunde, Rediresponse Specialist, il giorno 22 gen 2024
Dear Annette,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LAWRENCEBURG. I'm so glad we earned your 4/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding that your two-room suite was nice and roomy. Nevertheless, regarding your comment of the mattress which you stated was very hard, this will be taken into consideration to improve guest comfort with us. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Eccellente

Jeff

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean, nice and convenient
Property is very convenient to Perfect North. The front desk clerk was very nice. The room was clean with plenty of hot water in the shower. The breakfast was good with waffles, eggs, biscuits and gravy. We would stay here again
Soggiorno di 1 notte a gennaio 2024
Risposta di Charlene, il giorno 21 gen 2024
Hi Jeff, thank you for taking time to give us a review.We are glad you enjoyed your stay. We look forward to your next visit.Charlene

8/10 Buono

Lacey

Soggiorno di 1 notte a gennaio 2024
Risposta di LaTunde, Rediresponse Specialist, il giorno 22 gen 2024
Hello Lacey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LAWRENCEBURG and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Buono

Lacey

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Its fine
Soggiorno di 1 notte a gennaio 2024
Risposta di Gabrielle RediResponse Specialist, il giorno 19 gen 2024
Thank you for taking a moment to leave a review, Lacey. The staff and I at the Red Roof Inn Lawrenceburg appreciate your 4/5 score following your stay. I am happy that your stay with us was fine. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

4/10 Scarso

Helena

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Gabrielle RediResponse Specialist, il giorno 18 gen 2024
Thank you for taking a moment to leave a review, Helena. Myself and the staff at the Red Roof Inn Lawrenceburg were disappointed to see your 4/10 score following your stay. In order to understand what prompted your 4/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management