Caro Roberto, La ringrazio molto per la sua preferenza per l'HF Fénix Music, così come per i suoi eccellenti commenti che hanno reso l'intero team! :) Speriamo di avere il privilegio di darti il benvenuto in uno dei nostri HF Hotels. I Migliori saluti, Bárbara Moreira HF Quality & Customer Relationship Manager

Caro Maurizio, La ringrazio molto per la sua preferenza per l'HF Fénix Music, così come per i suoi eccellenti commenti che hanno reso l'intero team! :) Speriamo di avere il privilegio di darti il benvenuto in uno dei nostri HF Hotels. I Migliori saluti, Bárbara Moreira HF Quality & Customer Relationship Manager

Dear Joe, Thank you for selecting our hotel HF Fénix Music and for letting us know your opinion regarding your recent stay. We are disappointed to see we were unable to provide you with a pleasant experience and to know that your room and the service of our team didn't meet your expectations and needs. We will consider your remarks to improve, even if both of them took us by surprise since they don't match our standards of service. We apologize for any inconvenience and we hope we can have the chance to welcome you again at any of our HF hotels to surprise you with the memorable stay that you deserve! Thank you and please accept our kindest regards. Vanessa Gonçalves - HF Quality & Customer Relationship Agent