One of the receptionists was more concerned with attending to future customers, than those he had. I called from the hotel room for thirty minutes with no answer, only when I called from my private phone he answered, but in an angry tone: - You have to understand we have a lot of customers at this time of hour.
And when I answered there was no one there, he replied: - And YOU want???
Having said that the other employees apologized his behavior and were nothing but polite and nice to me, but this person unfortunately drew the whole experience down.
Please also add in your advertisement the guests can not leave their dog in the room, I paid 30 euro extra for him and could not go into any museums or other tourist attractions as I had to bring him with me.