Lounge

Recensioni per Craven Hill Gardens

3 out of 5
Craven Hill Gardens
1 Craven Hill Gardens, London, England

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 141 su 266 recensioni" "
Valutazione di 8 - Buono. 84 su 266 recensioni" "
Valutazione di 6 - Soddisfacente. 28 su 266 recensioni" "
Valutazione di 4 - Scarso. 5 su 266 recensioni" "
Valutazione di 2 - Terribile. 8 su 266 recensioni" "

9,2/10

Pulizia

9,0/10

Personale e servizio

8,6/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Sergio, Napoli

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel ristrutturato ed in ottima posizione. Il personale è efficiente e molto disponibile nei confronti degli ospiti. Consigliato!
Soggiorno di 13 notti ad agosto 2020
Risposta di FOH, Petya, il giorno 23 ago 2020
Dear Guests, Thank you that visited NOX HOTEL/ Lancaster Gate. We are appreciate your feedback!

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel a cinque minuti a piedi dalla fermata Queensway, linea central della metro. È attaccato a Hyde park in una zona tranquilla e silenziosa. La camera aveva tutti i comfort per chi visita Londra per la prima volta e vuole girare molto in zona 1 e 2. Tutto pulitissimo, avevamo anche il cucinotto e un mini frigo. Vengono fornite stoviglie, una padella e una pentola, un tostapane e dei bicchieri. La colazione non è inclusa ma viene lasciato un set per farsi il caffè o il tè, con qualche biscotto. Noi ci prendevamo la colazione al Waitrose vicino e la tenevamo in frigo, per consumarla in camera. Il personale è sempre stato cortese e disponibile. Unica pecca, in bagno non c'è lo spazzolone del water Hahahahaha
Soggiorno di 6 notti a febbraio 2020
Risposta di Arturas, il giorno 2 mar 2020
Dear Anonymous Guest, Great Afternoon!, Thank you for taking time to share your review after staying with us at O Hyde Park. It’s a true pleasure to know that your recent stay experience was enjoyable. I would like to thank you for your excellent evaluation, scoring of our property, services, and we look forward to welcoming you back to O Hyde Park very soon! Sincerely, Arturas K.

10/10 Eccellente

Elisa, Roma

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
La struttura è molto comoda in un quartiere signorile e a 10 min dalla linea verde e dalla rossa. Le camere erano perfettamente pulite e avevano tutto il necessario.
Soggiorno di 2 notti a febbraio 2020
Risposta di Arturas, il giorno 14 feb 2020
Dear Elisa, Great Morning!, Thank you for taking the time provide feedback online following your recent stay at O Hyde Park. Thank you again for sharing your experience and I hope that you will return to O Hyde Park and that we will soon have the pleasure of welcoming you back. Warm Regards, Arturas K.

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel molto grazioso, arredato con gusto e soprattutto pulitissimo!! La posizione è ottima, comoda alla metro di Queensway e Bayswater. Ci ritornerò!
Soggiorno di 3 notti a gennaio 2020
Risposta di Arturas, il giorno 21 gen 2020
Dear Anonymous Guest, Fantastic Afternoon!, Firstly a huge thank you for taking the time to let us know about your wonderful stay with us at O Hyde Park. It is always a pleasure for all of us to hear such a positive comments, also to know that our product created and our efforts were recognized - as the main goal for us is, and will always be a Guests satisfaction and comfort. Once again thank you for choosing to stay with us and we do hope to welcome you back into the future. The best regards, Arturas K.

6/10 Soddisfacente

Viaggiatore verificato

Soggiorno di 3 notti a gennaio 2020
Risposta di Arturas K., il giorno 8 gen 2020
Dear Anonymous Guest, Fabulous Afternoon!, Thank you for taking the time provide feedback online following your recent stay at O Hyde Park. Warm Regards, Arturas K.

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ottima posizione personale cortese pulitissimo consigliato!
Soggiorno di 2 notti a gennaio 2020
Risposta di Arturas K., il giorno 8 gen 2020
Dear Anonymous Guest, Good Afternoon, Thank you for leaving a review of O Hyde Park. We appreciate your kind words about your stay, and of course, we are glad in receiving your recommendation too! We are very grateful for your feedback and we will look forward to welcoming you back soon again! Kind Regards, Arturas K.

6/10 Soddisfacente

Anto, Latina

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
ottima posizione struttura nuova e ben pulita ma la mia camera era piccolissima situata nel seminterrato con una finestra che si apriva pochissimo ma non si bloccava e in ogni caso era situata difronte ai motori dei condizionatori pertanto se usavi la cucina in camera dovevi dormire con l'odore impregnati nella biancheria e nei vestiti
Soggiorno di 4 notti ad agosto 2019
Risposta di Arturas, il giorno 3 set 2019
Dear Anto, Good Afternoon, Thank you for taking the time to share your comments with us, we always value feedback from our guests. I was pleased to learn that overall you enjoyed your stay with us, but obviously disappointed that we did not meet your expectations in every area. Thank you again for sharing your feedback, we hope to have the opportunity to welcome you back to O Hyde Park in the future. Sincerely, Arturas K.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ha sodfisfstto pienamente le mie aspettative. Personale gentile e disponibile. Servizio di pulizie eccellente con riassetto della camera e cambio asciugamani tutti i giorni. Situato in un quartiere tranquillo, a pochi passi tra Paddington e Hyde Park è comodo per raggiungere la metro, pub, e negozi. Lo raccomando.
Soggiorno di 4 notti ad agosto 2019
Risposta di Arturas, il giorno 2 set 2019
Dear Guest, Great Afternoon!, Thank you for taking the time to provide such a fantastic review following your recent stay at O Hyde Park! We always value feedback and it is wonderful to hear about our guests experiences, especially when they have had such a memorable visit. It is our primary aim to deliver the very best of experiences to our guests, and always reassuring to hear we have got this correct. Thank you on behalf of all of the Team at O Hyde Park, we look forward to welcoming you back again very soon. With very best wishes, Arturas K.

10/10 Eccellente

Manuela, Bolzano

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
La camera non era molto grande, ma ottimamente curata. Personale gentile e premuroso. Consigliato anche per la locazione, vicina a 2 metropolitane ed a 5 minuti a piedi dal magnifico Hyde Park.
Soggiorno di 4 notti ad agosto 2019
Risposta di Arturas, il giorno 2 set 2019
Dear Manuela, Great Afternoon!, Thank you for taking the time to provide such a fantastic review following your recent stay at O Hyde Park! We always value feedback and it is wonderful to hear about our guests experiences, especially when they have had such a memorable visit. It is our primary aim to deliver the very best of experiences to our guests, and always reassuring to hear we have got this correct. Thank you on behalf of all of the Team at O Hyde Park, we look forward to welcoming you back again very soon. With very best wishes, Arturas K.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti ad agosto 2019
Risposta di Arturas, il giorno 30 ago 2019
Dear Guest, Fabulous Day!, Thank you for taking the time to leave such a positive review following your visit to O Hyde Park, and your kind words. We were so pleased to welcome you to our serviced apartments - O Hyde Park, and to learn that everything lived up to your expectations. We all look forward to welcoming you back to O Hyde Park in the future. With kindest regards, Arturas K.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2019
Risposta di Arturas, il giorno 30 ago 2019
Dear Guest, Fabulous Day!, Thank you for taking the time to leave such a positive review following your visit to O Hyde Park, and your kind words. We were so pleased to welcome you to our serviced apartments - O Hyde Park, and to learn that everything lived up to your expectations. We all look forward to welcoming you back to O Hyde Park in the future. With kindest regards, Arturas K.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice little tiny place near Hyde park, perfect for short stay, with excellent furniture and kind personnel
Soggiorno di 1 notte a luglio 2019
Risposta di Arturas, il giorno 21 lug 2019
Dear Guest, Good Morning, Thank you very much for taking your such valuable time to review O Hyde Park after your very recent stay with us. I am delighted to know that you thoroughly enjoyed your stay and I want to thank you for your kind words regarding our property, team and your glowing score given - means a lot to us. I truly look forward to seeing you return with us in the near future. Warmest Regards, Arturas K.

10/10 Eccellente

Vincenzo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bellissima esperienza
Hotel situato in una zona tranquilla ma comodissima per visitare Londra. Pulitissimo e tutto nuovo. Personale cordiale e disponibile. Comodo il deposito bagagli. Certamente da consigliare a tutti considerato gli standard degli hotel a Londra. Grazie
Soggiorno di 3 notti a giugno 2019
Risposta di Arturas, il giorno 5 lug 2019
Dear Vincenzo, Fabulous Afternoon!, Thank you for writing such a wonderful review of your very recent stay at O Hyde Park located in enviable location next to Kensignton Gardens and Hyde Park. Your kind note that you would like to recommend O Hyde Park is the biggest compliment we can receive, and it seems that you thoroughly enjoyed your stay with us. We hope that you will come back again soon for another enjoyable experience. Sincerely, Arturas K.

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Struttura pulita, personale gentile, ottimo per chi cerca una sistemazione minimal e vicino al centro
Soggiorno di 3 notti a maggio 2019
Risposta di Arturas, il giorno 31 mag 2019
Dear Anonymous Guest, Good Afternoon, Thank you for your kind and pleasant review. At O Hyde Park we pride ourselves on delivering the most memorable of experiences to all of our guests, and I am so pleased you enjoyed almost everything about your stay and were able to enjoy in true home away from home style! I am so pleased you were looked after by our outstanding team, and I do hope we will have pleasure of welcoming you back again very soon. Warmest Regards, Arturas K.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2019
Risposta di Arturas, il giorno 2 mag 2019
Dear Guest, Great Morning!! Your glowing review of the serviced apartments and our O Hyde Park Team is truly appreciated. Allow us to thank you for choosing to stay with us once again, and the team are at awe for your wonderful feedback during your recent stay. We look forward to warmly welcome you back for your next trip to London. Sincerely,​ Arturas K.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Posizione ottima e quartiere tranquillo. Struttura curata, camere pulite e personale gentilissimo. Da ritornarci!
Soggiorno di 2 notti ad aprile 2019
Risposta di Arturas, il giorno 26 apr 2019
Dear Guest, Pleasant Afternoon! Thank you for your review and feedback which is gratefully received and kindly appreciated. I'm delighted you had a fantastic stay with us and will be pleased to share your comments with the team who I know will be encouraged by this. I hope we can have the pleasure of welcoming you back again soon to O Hyde Park. Warmly, Arturas K.

8/10 Buono

Jess

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Non mi è piaciuto: Personale e servizio
Generally okay, and good location
Soggiorno di 2 notti ad agosto 2021
Risposta di Arturas, il giorno 2 set 2021
Dear Jess, Good Afternoon, Thank you very much for taking the time to share your experience with us. Your feedback is highly appreciated and we are pleased to receive your great comments. We are glad you enjoyed your time with us. We look forward to having another opportunity to welcome you back at NOX HOTELS | Lancaster Gate Best Regards, Arturas K.

8/10 Buono

Phillipa

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Loved my stay
The bed cover had some stains and there was only 2 coffee pods for a 4 night stay but I would still go again. The bed and room was comfortable and it was a great location.
Soggiorno di 4 notti ad agosto 2021
Risposta di Arturas, il giorno 13 ago 2021
Dear Phillipa, Good Afternoon, Thank you for taking the time to share your feedback about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued. Regards, Arturas K.

4/10 Scarso

Paul

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Reception just could not give a damn
The Nox hotel is really a glorified b&b. It is not a 4-star property, regardless of the state of the room. Initially the receptionist was very polite and we checked in on time. The room however, was dark (it was in the basement) there was paint on the floor (this is because of damp causing the paint to fall off the walls). There was an issue with the bathroom door (the bathroom door was a sliding door and it was stuck within the recess due to a leak from the shower that had made the door swell up). I asked reception to fix this problem, I also mentioned that we only had one towel and no toiletries. There was a dirty sock from a previous guest left in the wardrobe. The receptionist response was that he was the only person on shift, but he assured us that he would have the maintenance man look at this problem the next day. Suffice to say nothing was done the door wouldn’t close and the floor remains covered in paint chips for the duration of our stay (two days). Not the worst place I’ve ever stayed but disappointing nonetheless.
Soggiorno di 2 notti ad agosto 2021
Risposta di Arturas, il giorno 9 ago 2021
Dear Paul, Good Afternoon, Such a rude review. Thank you for your feedback. Regards, Arturas K.

10/10 Eccellente

Mauricio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 8 notti a luglio 2021
Risposta di Arturas, il giorno 9 ago 2021
Dear Mauricio, Good Afternoon, Thank you very much for sharing this great review of your recent stay at NOX HOTELS | Lancaster Gate. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to welcome you soon. Sincerely, Arturas K.

8/10 Buono

richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great room
Great room very clean, beautifully decorated, but slightly hard to find..walked around in circles for a while
Soggiorno di 1 notte a luglio 2021
Risposta di Arturas, il giorno 5 ago 2021
Dear Richard, Good Afternoon, Thank you for taking the time to share your positive and negative comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued. Sincerely, Arturas K.

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a luglio 2021
Risposta di Arturas, il giorno 5 ago 2021
Dear John, Good Afternoon, Thank you for taking the time to share your positive feedback about your recent stay at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued. Sincerely, Arturas K.

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I stayed here with my boyfriend as we wanted to go away for a couple of nights but didnt want to spend loads on a room as we weren't going to be there much (had a lot of activities etc planned). we both liked the room and thought it was great value for money. its location is really nice as we weren't in a busy area so was very nice to go for walks around Kensington garden/hyde park (which are really close by). there were two tube stations about 5/10 minute walk away so they were really useful as a lot of our activities were a little far to walk from the hotel. there's also a small Tesco about a 10 minute walk from the hotel which was also really useful for snacks/lunch. the street the hotel was on was really nice and quiet and close to the gardens which were lovely. the room itself was nice (very good value for money), there were a few marks on the wall and little damages done to some of the furniture (e.g the shower door) but apart from that the room was nice and got cleaned often. we had a tv in our room, a fridge, wardrobe, hot water machine, a hob, a few glasses/mugs/bowels, a sink and some coffee/tea sachets etc etc. the staff were friendly and helpful. would recommend this hotel to a friend if looking for a nice, good priced room (ours was about £40 a night for both of us) that's out of the way a little so nice and quiet. overall pleased with my say at Lancaster Gate NOX hotel :)
Soggiorno di 3 notti a luglio 2021
Risposta di Arturas, il giorno 29 lug 2021
Dear Anonymous Guest, Good Afternoon, I am delighted that you had such a wonderful stay with us at NOX HOTELS | Lancaster Gate and very much appreciate your shared feedback. We hope we will have the pleasure of welcoming you back again in the future. Regards, Arturas K.

10/10 Eccellente

Charlotte

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely stay
We loved it ! we will be back
Soggiorno di 2 notti a luglio 2021
Risposta di Arturas, il giorno 29 lug 2021
Dear Charlotte, Good Afternoon, I am delighted that you had such a wonderful stay with us at NOX HOTELS | Lancaster Gate and very much appreciate your shared feedback. We hope we will have the pleasure of welcoming you back again in the future. Regards, Arturas K.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good location, and quiet area. Lovely temperature in the room despite it being over 30 degrees outside.
Soggiorno di 1 notte a luglio 2021
Risposta di Arturas, il giorno 29 lug 2021
Dear Anonymous Guest, Good Afternoon, I am delighted that you had such a good stay with us at NOX HOTELS | Lancaster Gate and very much appreciate your shared feedback. We hope we will have the pleasure of welcoming you back again in the future. Regards, Arturas K.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and modern, quiet, great location, value for money.
Soggiorno di 2 notti a luglio 2021
Risposta di Arturas, il giorno 15 lug 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent room, excellent location
Soggiorno di 1 notte a luglio 2021
Risposta di Arturas, il giorno 15 lug 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing place to stay. I got upgraded to a little studio and the gentleman at reception was super friendly. It was perfect for me and the location was also fantastic. Very clean and had everything you needed. The only issue was maybe the smoky smell when i first entered the room, but that wasn't so noticeable after a while. Secondly the shower was nice but the water pooled at the bottom so not draining properly. Also, the shower handle itself is very difficult to turn off when your hands are wet. I had to grab my t-shirt because it was so tight. Otherwise no major issues, and I would defo recommend!
Soggiorno di 1 notte a luglio 2021
Risposta di Arturas, il giorno 13 lug 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your great comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Kind Regards, Arturas K.

10/10 Eccellente

Connor

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a luglio 2021
Risposta di Arturas, il giorno 9 lug 2021
Dear Connor, Good Afternoon, I am delighted that you had such a wonderful stay with us at NOX HOTELS | Lancaster Gate, and very much appreciate your fantastic feedback. Thank you again for your feedback and I hope we will have the pleasure of welcoming you back again in the future. Sincere Regards, Arturas K.

10/10 Eccellente

JONATHAN

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Great location and great value!
Great place to stay on a short trip to London. The rooms are (understandably) very small but it’s ideally located next to Hyde park and the staff are incredibly friendly and helpful!
Soggiorno di 1 notte a giugno 2021
Risposta di Arturas, il giorno 29 giu 2021
Dear Jonathan,Good Afternoon, Thank you for taking the time to share your review about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

10/10 Eccellente

Jamie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect
Fantastic hotel, perfect location, the room was amazing we booked the jacuzzi suite and it didn’t disappoint, would defiantly Stay there again!!
Soggiorno di 1 notte a giugno 2021
Risposta di Arturas, il giorno 29 giu 2021
Dear Jamie,Good Afternoon, Thank you for taking the time to share your review about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2021
Risposta di Arturas, il giorno 29 giu 2021
Dear Anonymous Guest,Good Afternoon, Thank you for taking the time to share your review about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

6/10 Soddisfacente

Rachid

The hotel was clean comfortable but no hair dryer first time I have been to hotel with no hair dryer asked for towel kept waiting in the reception and just decided to go back to my room after the reception area is always empty with no one to ask for help.
Soggiorno di 1 notte a giugno 2021
Risposta di Arturas, il giorno 16 giu 2021
Dear Rachid, Good Afternoon, Thank you for taking the time to share your review about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio
Overall a good stay. Some minor points: 1) no water bottles given as mentioned 2) Coffee pods and milk were not replenished on day 2 3) Insufficient shower gel and toiletries
Soggiorno di 2 notti a giugno 2021
Risposta di Arturas, il giorno 16 giu 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your review about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great value and location
Brilliant value for money, great location, good quality room with plenty of space.
Soggiorno di 1 notte a giugno 2021
Risposta di Arturas, il giorno 8 giu 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share a review about your experience at NOX HOTELS | Lancaster Gate. We look forward to welcoming you back again in the near future. Regards, Arturas K.

8/10 Buono

Benjamin

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Nice place. Bit old school with checking in/out which is inconvenient. Curtains were too thin to function properly and so let all the light in.
Soggiorno di 1 notte a maggio 2021
Risposta di Arturas, il giorno 26 mag 2021
Dear Benjamin, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Pleasant stay
A good stay overall. Had a free upgrade; couldn’t ask for more! Wish if the windows were double glazed though to minimise outdoor disturbance.
Soggiorno di 3 notti a maggio 2021
Risposta di Arturas, il giorno 24 mag 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The building was alive with a new dawn eagerness to please post plague (free upgrade to the top floor studio suite, self conscious social exchanges, as yet unweary smiles) and the kind of disinfected cleanliness that is a given in much of the world but of freakish novelty in London hotels. Some traces of the abraded service and standards of the before times remain (the indelible smell of years of alarm-avoiding cigarette smoke in the bathroom and sash windows that cannot be closed) but generally a good place to stay in a quiet and central enough location.
Soggiorno di 2 notti a maggio 2021
Risposta di Arturas, il giorno 24 mag 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

2/10 Terribile

Els

Soggiorno di 4 notti a maggio 2021
Risposta di Arturas, il giorno 31 mag 2021
Dear Els, Good Afternoon, Thank you for your time taken to share your own and personal feedback after your stay at NOX HOTELS | Lancaster Gate. We regret that we did not meet any of your expectations on this visit. However, we hope that you left with many positive memories from London and our surroundings in the area. Regards, Arturas K.

10/10 Eccellente

Silvio

Soggiorno di 1 notte a maggio 2021
Risposta di Arturas, il giorno 24 mag 2021
Dear Silvio, Good Afternoon, Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

10/10 Eccellente

Silvio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing location right in central London
Staff were very friendly. The room was good despite having a wall facing my window. It was quiet and allowed me to rest for my journey back home. I would not stay in this room for more than one night though. I would prefer a higher room with some light. For the price I paid I always happy. Facilities were very good.
Soggiorno di 1 notte ad aprile 2021
Risposta di Arturas, il giorno 6 mag 2021
Dear Silvio, Good Afternoon, Thank you for your choosing NOX HOTELS | Lancaster Gate and for sharing your valuable feedback. We wishing you a wonderful day ahead and we look forward to welcoming you to NOX HOTELS | Lancaster Gate again. Sincerely, Arturas K.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
換気扇が喫煙部屋と繋がっているようです
とても新しくて清潔な建物でした。スタッフはフレンドリーで満足です。部屋も無料でアップグレードしてもらいありがとうございました。眺めが素敵なお部屋でした。ただ、コロナの影響で部屋の清掃は3日に1回でした。理解できますが、今回4日間の滞在でチェックインの翌日に清掃が入ったので、残りの3日間は同じタオルを使わなくてはいけませんでした。タオルだけは毎日交換して欲しかったです。また、どこかの部屋で喫煙している人がいたようで、私の部屋は禁煙だったのに、バスルームの換気扇からずっとタバコの臭いが入ってきて、部屋に充満してしまったのは苦しかったです。
Soggiorno di 3 notti ad aprile 2021
Risposta di Arturas, il giorno 26 apr 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your great feedback after staying with us at NOX HOTELS | Lancaster Gate. In the meantime on behalf of the team I wish you all the best in your travels, and I sincerely hope that we will be in your calendar in the very near future. Regards, Arturas K.

8/10 Buono

David

Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2021
Risposta di Arturas, il giorno 19 apr 2021
Dear David, Good Afternoon, Your shared review of the NOX HOTELS | Lancaster Gate is truly appreciated. Meanwhile, we look forward to having you as our Guest in the not so distant future. Sincerely, Arturas K.

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The reception was not welcoming The bedsheets were not clean the floor was dirty not enough tea bags or coffee to make with,there was no sugar ,the room was cold We left after just 3 hours
Soggiorno di 1 notte ad aprile 2021
Risposta di Arturas, il giorno 12 apr 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your comments with us, we always value feedback from our guests. Sincerely, Arturas K.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
mixed bag
Very difficult to find the hotel (not signposting outside the hotel. The only way I knew I was at the right place was a small sign on the buzzer at the main door). Once arrived, there was no answer on ringing the buzzer. The number provided by Hotels.com was out of service. There was a mobile number next to the buzzer for the hotel. There was also no answer there. After 10 minutes, I was let in as one of the other residents managed to find the receptionist inside the building. No apologies from the receptionist, who was quite rude and not very welcoming/helpful. She asked for £50 deposit, which seems excessive compared to other hotels. The actual room itself was quite small with minimal amenities available, but was adequate as I was away from the hotel for most of my stay. Overall, hotel room was adequate. Location, facilities, check-in and hotel staff, less so. Not sure this hotel would rate as 8.6/10 as it currently does on hotels.com.
Soggiorno di 2 notti a marzo 2021
Risposta di Arturas, il giorno 26 mar 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to write a review about your experience at NOX HOTELS | Lancaster Gate. We really value all kind of feedback, while of course - a positive motivates us, and the improvement needed supports discussion and action where appropriate. Regarding all the negative points - you have been informed via messaging service about all rules, changes and whats required, a phone number was given too. Hotels and apartments are operating differently during the pandemic, so knowing this we should be more patient.Throughout the COVID19 - all that is the most important - the safety to our staff, guests. We do hope that we will have the opportunity to welcome you back again in the future. Sincere Regards, Arturas K.

6/10 Soddisfacente

Mark

Viaggio di lavoro
Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2021
Risposta di Arturas, il giorno 12 mar 2021
Dear Markt, Good Afternoon, Thank you for taking the time to share a review following your recent visit to NOX HOTELS | Lancaster Gate. Regards, Arturas K.

10/10 Eccellente

Allan

Soggiorno di 1 notte a marzo 2021
Risposta di Arturas, il giorno 22 mar 2021
Dear Allan, Good Morning, Thank you very much for taking the time to share your review following your stay at NOX HOTELS | Paddington. Sincerely, Arturas K.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Trendy looking hotel, but not amazing
I wasn't actually sure I was in the right place as there was only a tiny sign on the plant pot outside saying hotel name. I had some issues the first night,my room was on the ground floor, it was very noisy, broken lock on window and very worn dirty chair. The exit to the hotel was opposite my room doorbso could hear people going out all the time. I emailed the reception, who gave me a different for the rest of my stay on a different floor, which was clean, modern and much quieter. Not very comfortable bed, lovely reception area, but only saw a glimpse of it during check in. I think a little more care needs to be taken outside as there were about 100 cigarette end outside in a little courtyard area.
First room
Second room
Soggiorno di 3 notti a febbraio 2021
Risposta di Arturas, il giorno 8 feb 2021
Dear Anonymous Guest, Good Afternoon, Thank you for your time taken to share your own and personal feedback after your stay at NOX HOTELS | Lancaster Gate. We regret that we did not meet your expectations on this visit. We are disagreeing with all of your unfair comments - the chair is clean and we are unsure about your comments made, this is the fabric of this type that changes in color after touching. We are perturbed of your comments about a "100 cigarette ends outside", we are really unsure where you have seen this outside on the streets. We just are thinking, that your review is against any guidelines, no matter the fact how you were behaving at our property and with our staff as well. Booked the lowest category and pushed us to provide the highest category for your stay free of charge without even considering to pay the price difference. Even as a nice gesture we gave a complimentary upgrade after all, we have received unpleasant treatment from you throughout your whole stay. We hope that you left with many positive memories from London, as in our surroundings you just were counting a "cigarette ends" on the streets, which is unbelievably shameful to blame the property for the London streets and what is outside the hotel. Kind Regards, Arturas K.

2/10 Terribile

BOBBY

Soggiorno di 1 notte a gennaio 2021
Risposta di Arturas K., il giorno 13 feb 2021
Dear Bobby, Good Afternoon, Thank you for taking the time to scoring your experience at NOX HOTELS | Lancaster Gate, we are really sad to see just a very poor 2 out of 10. We really value all kind of feedback, while of course - a positive comments motivates us, and the improvements needed supports discussion and action where appropriate, so it is sad that there are no any comments from your side why the scoring has been chosen so low. We do hope that we will have the opportunity to welcome you back again in the future. Sincerely, Arturas K.

8/10 Buono

Lucia, Guildford

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Suitable location. Availability of the kitchenette.
Soggiorno di 5 notti a dicembre 2020
Risposta di Arturas, il giorno 9 dic 2020
Dear Lucia, Good Afternoon, Thank you for taking the time to share your feedback. Regards, Arturas K.